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maybugdesign's Shop Announcement

►►Note: Creation of items take around 7-14 DAYS ◄◄




We ship from GREECE, Europe.

Shipping times:
US: 10-20 days
Europe: 7-14 days
Rest of world: 10-20+ days
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Everything custom & personalized! Casual, modern, simple, minimal, rustic hand stamped jewelry and accessories for men and women. Rings, pendants, bracelets, guitar picks, money clips and more. Anniversary & wedding gifts, gifts for friends or yourself. Customize our items with initials, special dates, names, words, lyrics, quotes and anything else you can think of!

maybugdesign's Shop Policies

Welcome

Hello,
Welcome to our shop!

Our shop includes everything custom & personalized. Casual, modern, simple, minimal, rustic hand stamped jewelry and accessories for men and women. Rings, pendants, bracelets, guitar picks, money clips and more. Anniversary & wedding gifts, gifts for friends or yourself. Customize our items with initials, special dates, names, words, lyrics, quotes and anything else you can think of!

My name is Liuda and I am specialized at making handmade jewelry with my husband Slavik. All designs are handcrafted by me in my little home studio using high quality materials in a smoke free environment. Metals used is sterling silver 925 and pure copper. Every item piece is hand cut and hand sanded; I do not use ready made pieces to stamp on. Due to its handmade nature, every piece I create is unique and one of a kind and I hope you love it and cherish it for a long time.

Thank you for visiting and enjoy your stay!
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Payment

Payments by Paypal. Credit cards and e-checks may also be processed through Paypal. Your order will be shipped once your payment has cleared.

Please make sure your address is correct during the checkout.

How to purchase with Credit Card: https://www.etsy.com/help/article/361
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OTHER ADDRESS:
Contact us if you need a different address to ship your order. You can either leave it in the "note to seller" in your order or send an etsy convo message.

If you want to change your address to a different one after ordering, please let us know as soon as possible. Preferably in 48 hours. We can change your address and after 48hours, but only if item hasn't shipped yet.
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ORDERING GIFTS:
I can ship the items direct to receiver. All items are by default gift wrapped in handmade gift boxes made by me. I can include a handwritten note.

When ordering items for gifts, please read carefully shipping times for your country and current creation times and order in right time. Please take note that we can't predict post office delays.
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PLEASE READ CAREFULLY item descriptions and creation & shipping policies. I am not responsible for any misunderstandings due to buyers carelessness. Reading carefully will ensure a clear and stress free transaction for both buyer and seller. I do try to be as more informative as possible in my shop. If you have a question don't hesitate to ask me.
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NEW TO ETSY?
How to purchase: http://www.etsy.com/help/article/339?ref=help_search_result
Etsy's FAQ: http://www.etsy.com/help/topics?ref=help_faq_suggestion.
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Shipping

ESTIMATED TIME OF ARRIVAL:
creation time + shipping time.
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CREATION & PROCESSING:
Creation time is the time I need to create your item. From start to finish it includes: cutting, sanding, stamping, oxidizing, brushing, cleaning, polishing, making gift boxes, packaging and labeling envelopes.

Please check shop announcement for current processing times.

CREATION of ORDER: 7-14 business days
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SHIPPING:

We are located in GREECE, EUROPE. We ship internationally.

Usual shipping times:
● Europe: 7-14 business days
● US, Canada: 10-20 business days
● Rest of world: 10-20 business days
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REGISTERED MAIL & TRACKING NUMBER:
Every item is shipped as Registered Mail in bubble wrap envelopes. Registered Mail requires signature confirmation and includes tracking number. Your local Post Service will either try to deliver to you or leave a notice to pick up your item from the post office.

Tracking number is provided in order information once the item is shipped. Please note that in international orders, in some cases you can't track every single step of the shipping, so please be patient. You can check the tracking number in the site of your country's Post Service.
USPS: https://www.usps.com/
Greek Post Office: http://www.elta.gr/en-us/home.aspx

Once the package leaves my hands I have no control. It's under post service control. Sometimes may occur time delays from their side, which I cannot predict, so I can't guarantee the exact time of arrival of items.

Any applying customs fees are responsibility of the buyer.
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Refunds and Exchanges

CANCELING:
You can request to cancel your order within 48 hours with complete refund. After 48 hours you can still request to cancel your order, but in case I already started working on your item there will be a partial refund. I can’t cancel completed orders.
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RETURNS & REPLACEMENTS:
All custom items are final when completed and not returnable. (silver pieces can be returned on special cases, read below)

If for some reason you are not happy with your purchase or have concerns with your item please contact me first to see if we can resolve the problem and make you happy.

In case of address mistake (sellers fault) or error in personalization, item not as requested or damaged item due to quality of the workmanship, I will replace it as long as I am notified of the flaw within 3 days of the time it was received.

*In case of stamping mistake on silver pieces, they need to be returned to me first and then I will send the replacement.

* Please note, each piece is uniquely custom made and hand stamped. Variations in the placement of letters, in shape, or color add to the character of the piece and should not be considered flaws. Layout designs, if not directly specified, are choosed by me for best fitting. If I accidently placed the text in different layout than you requested, you may ask for a replacement.

Worn out items due to use and improper care are not returnable.
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DELAYED ARRIVAL:
I do not refund items that didn't arrived to a specific date due to Post Service's delay. When ordering items for gifts, please consider shipping times and creation times, add few days extra for being safe, and order in right time.
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Additional Policies and FAQs

CONTACT ME:
If you have any question regarding an item or order feel free to contact me.
Please contact by ETSY CONVO MESSAGE. I will answer your question the best way I can.
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FEEDBACK:
I'd love to know what you think of your item when you receive it. Feedback is important for our shop so we can improve our items and service in the future. We love to create quality items for you to make you happy!

If you are not happy with your purchase, please contact me before leaving negative feedback. We will discuss and find a solution together to make you happy.

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-Updating soon!-
FAQ:
● Handmade's nature
● Metals & Oxidizing
● Care
● Personalization
● Ring sizes
● Other custom orders
● Wrapping & Packaging

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REQUEST CUSTOM ORDER:
Custom orders are welcome!If you want something similar to any of my sold pieces, or have a special idea feel free to contact me.

Note:
Every piece is handmade. Every piece is unique. There can't be two pieces exactly the same. If you to make a custom order similar to a sold piece, there will be slight differences.
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Seller Information

Liudmila Khrouchtch (AKA Maybug)
Also helping: Iaroslav, Lana & Roman

We live in Nafplio, Greece

If you have any question regarding an item or order feel free to contact me.The faster way to find me is by ETSY CONVO MESSAGE. I will answer your question the best way I can.

Last Updated March 8, 2015