Due to its customized nature, MayDetails' products can not be refunded or exchanged.
Especially once your order has been personalized for you and sent to the email address provided, there can be no returns or exchanges. (This is whether you plan on printing and using the item(s) you have purchased or not.)

All items are sent as DIGITAL FILES only, we can not be held responsible if you thought you were getting something printed and shipped. PLEASE read the TITLE and the ITEM DETAILS of the listing you purchased for this information. This information is also on the shop's homepage, and various other areas in the shop including messages sent to you when you purchase a listing. This shop DOES NOT PRINT OR SHIP.

We do provide proofs for all customized items. It is the responsibility of the customer to ensure personalization accuracy. Please make certain you review every detail. Once approved, we can not be held responsible for any design errors.

One thing to note, if colors look very different on paper than they do on your computer screen, it is likely a printer issue. We recommend that you check the ink cartridges to see if they need replacement or adjust the intensity settings on your printer. Sometimes printers need to be correctly calibrated to print the colors accurately.

MayDetails is not responsible if you are unable to download your files, however we will do out best to assist you as best we can.

* If an item has been purchased and no communication has been made within 30 days the item will be marked as shipped with NO REFUND. (I will try to contact you through etsy message and the email you have on file with etsy.)

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Payment is accepted via PayPal, credit card, debit card and Etsy gift card.
All orders will be started once payment is complete.

NOTHING IS PRINTED AND SHIPPED from the shop, everything is sent as DIGITAL FILES to your email address.

Please give us 3 to 5 business days for all personalized orders to be emailed to you in a .pdf format.
All digital files will be emailed directly to you at the email associated with your Etsy account, unless you specify a different address in the 'Notes to MayDetails' while you are checking out.

For rush orders, please contact us through Etsy and we will try our hardest to accomodate your needs. There is an additonal $10 fee for all rush orders.

We love to custom design at MayDetails.
If you don't see something in the shop that fits your needs, please contact us and we will happily design something specially for you. Please inquire about pricing.

ALL ITEMS ARE SENT AS DIGITAL FILES, NOTHING IS PRINTED OR SHIPPED.

All party kits are sent in PDF format only. Invitations and Backdrops can be sent as a JPEG file.

A few pointers:
For the Party Circles and Favor tags, you can use a scallop or circle punch which can be purchased at your local craft store or on Amazon.com. They come in different sizes. Please check your order to see which size you need.

You can make your cupcake toppers by taping or gluing 4" lollipop sticks, also found at your local craft store.

For the banners, cut them out, and make slits with an xacto knife on the top right and left corners, then thread your ribbon through these holes. You can also use a small hole punch to punch holes on the top right and left corners of each banner and use these holes to thread your ribbon.

For paper, we recommend BRIGHT WHITE cardstock or matte photo paper.
For invitations, print on a high quality heavy weight (110#-130#) bright white cardstock or premium matte photo paper.
Our personal preference is printing on a nice heavyweight cardstock at home or through a professional print shop. If you need to print your invitations through a photo lab because of large quantities or timing, choosing a matte finish will give a more professional looking result.

Recommended Adhesive Paper for Water Bottles, Candy Bars, etc.
Full sheet 8.5x11in weatherproof gloss inkjet label paper from onlinelkbels.com with NO TEMPLATE CUTS available here: http://www.onlinelabels.com/Products/OL175LP.htm

If you are printing at home, set your printer on the best quality vs. speed when printing. Adjust your printer settings as needed to change print output and produce desired results.
Set your printer's scaling option to "100%"

COLORS AND PRINT TESTS:
Computer monitors all have different color calibrations. Therefore, colors may print differently from what you see on your screen. Even though we always use professional Pantone Colors, it is also possible that color variations may occur between a photo lab vs. a professional printer. Some photo labs offer color correction which can alter the printed product as well. It is a good idea to print a test copy of your finalized design to color proof it before placing a large order with the photo lab/printer of choice. Once your order has been approved, MayDetails is not responsible for errors or undesired colors that occur during the print process (although I will always work with you as much as possible to ensure you are satisfied with your finished product).

TIPS For Opening ZIP FILES:
All operating systems can compress and decompress files. You do not need any extra software.
To compress a file or folder:
On a PC, right-click the file or folder and choose Send To > Compressed (zipped) Folder.
On a Mac, control-click the file or folder and choose Compress > filename.
To decompress a file or folder:
To decompress (unzip) a file or folder on a Mac, double-click it.
To open a zipped file on a PC, drag the .zip attachment to the desktop. Once the file is on the desktop, you can double- or right-click to open it.
Double-click the zipped file to see its contents. When prompted, drag the files out of the window to the desired location or click Extract All. When you click Extract All, the files are unzipped in the same location as the original file unless you specify a different one in the Select a Destination window.
Right-click the zipped file and select Extract All. By default, files are extracted to the location as the original zipped file. Use the Select a Destination window to save the files somewhere else.

If you have any questions, please don't hesitate to ask!

TERMS OF USE: You may use these files for PERSONAL USE ONLY. Mass production, changing any of the design or text, file sharing and commercial use of these files are not allowed. You cannot resell this file or the finished product(s). All rights reserved. Copyright Policy:
http://www.etsy.com/copyright_policy.php