MC2craft
Portland, Oregon
Shop policies
Last updated on
July 6, 2013
Hello, welcome, and thanks for visiting my Policies page. Below is information that outlines my shop's standards and procedures. It is important to read before buying to ensure the best shopping experience. Feel free to contact me if you have any questions, concerns, or ideas.
Don't forget to check out the jewelry care section at the bottom of the page for helpful tips on maintaining and restoring your handmade pieces.
Cheers,
-mC2-
Don't forget to check out the jewelry care section at the bottom of the page for helpful tips on maintaining and restoring your handmade pieces.
Cheers,
-mC2-
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Returns and refunds are accepted within 7 days of initial arrival to the purchaser for defective products. Exchanges are available for items of equal or lessor value. No refunds are provided for shipping costs to resend the item back to the seller. Refunds and exchanges beyond 3 days will be at the seller’s discretion.
Payment
I currently accept Paypal and Direct Checkout through Etsy. PayPal is a secure online payment system and is very easy to use. You don't even have to have an account - you can simply pay with a credit card as you would on any other site.
This Etsy help article can guide you through if you are unsure of the steps.
https://www.etsy.com/help/article/361
NEW ON ETSY ?
This will help you too:
http://www.etsy.com/help/article/339
The item will ship once the payment is received and everything has cleared. If payment is not received, I reserve the right to cancel the transaction and repost the item.
Sorry, I do not accept money orders or personal checks.
Canceling Orders
If you decide you do not want what you ordered, it is very important that you e-mail me immediately. Once I ship the item you may return it under the conditions stated in the Return Policy, but we will not refund the shipping cost or fees associated with Etsy.
Any custom duty/tax is customer´s responsibility. The buyer is responsible for any fees or custom duties that the country of destination charges. Please allow extra time for overseas shipping. It can take up to 30 days
This Etsy help article can guide you through if you are unsure of the steps.
https://www.etsy.com/help/article/361
NEW ON ETSY ?
This will help you too:
http://www.etsy.com/help/article/339
The item will ship once the payment is received and everything has cleared. If payment is not received, I reserve the right to cancel the transaction and repost the item.
Sorry, I do not accept money orders or personal checks.
Canceling Orders
If you decide you do not want what you ordered, it is very important that you e-mail me immediately. Once I ship the item you may return it under the conditions stated in the Return Policy, but we will not refund the shipping cost or fees associated with Etsy.
Any custom duty/tax is customer´s responsibility. The buyer is responsible for any fees or custom duties that the country of destination charges. Please allow extra time for overseas shipping. It can take up to 30 days
Shipping
All items are 13 oz or less are shipped via USPS First Class to the address registered with Etsy. If you are buying a gift and would like it sent directly to the recipient please write their name and address in the "message to seller" area of the Etsy transaction.
Orders are shipped on Monday. Orders placed on Sunday and Monday will be shipped out the following Monday. If you need your order urgently do let me know, and I will ship your items out in 1 - 2 business days if possible.
All international orders will have full value declared on customs forms - no exceptions. Please remember USPS recommends allowing 30 days for international orders to arrive.
Lost/damaged shipped items are not covered. Shipping insurance is available at the buyers request.
Orders are shipped on Monday. Orders placed on Sunday and Monday will be shipped out the following Monday. If you need your order urgently do let me know, and I will ship your items out in 1 - 2 business days if possible.
All international orders will have full value declared on customs forms - no exceptions. Please remember USPS recommends allowing 30 days for international orders to arrive.
Lost/damaged shipped items are not covered. Shipping insurance is available at the buyers request.
Additional policies and FAQs
GUARANTEE
I pride myself on the craftsmanship of every piece that passes through my hands. I cover the workmanship to be free of defects for all pendants, cuffs, and earrings for a period of 1 year. This does not cover chain, leather, or normal/excessive wear and/or misuse damage.
If any problems arise, feel free to let me know. I am also an Etsy customer and appreciate it when i have a good buying experience. I truly want everyone to be happy with their purchase.
JEWELRY CARE
Most jewelry sold has an applied patina therefore great care should be taken when cleaning. Use a small, soft, bristle brush and gently brush any dirt or weathering away. Apply Johnston's Paste wax, Renaissance wax, or equivalent and work into corners with a soft brush. Buff with a clean cloth.
I do offer cleaning for $15-$25(purchaser responsible for shipping).
BRACER CUFF CARE
While extremely durable, the leather bracer cuffs should still be treated with care.
Like a Brooks saddle on a bicycle, there is a break in period (around a few months) for leather cuffs to conform around the wrist. Using leather conditioner can help speed up the break in process. I recommend wearing the cuff a few hours every other day for a few weeks to allow the leather to form without being to abrasive on the wrist. Small discoloration on the skin can occur during the break in period from the leather dye but is harmless and non toxic.
The darked metal portion of the cuff has a protective coating but can wear off over time. I do offer resurface treatment for $25 which includes re-blackening, light scuff repair, and recoating (purchaser is responsible for return shipping).
Avoid prolonged exposure to wetness/sweat, chemicals,UV and solvents. Take off during showers/swimming.
Bracer cuffs are made of leather and therefore have natural variations in the grain and surface. Normal wear and patina can occur. Only use appropriate leather cleaner and conditioner.
Custom sizing is available for $15(purchaser is responsible for return shipping). If you want a good fit, I recommend taking a measurement around the wrist bone with a fabric tape and include it in the sellers note. I will do my best to make sure that the leather strap is cut to match.
I pride myself on the craftsmanship of every piece that passes through my hands. I cover the workmanship to be free of defects for all pendants, cuffs, and earrings for a period of 1 year. This does not cover chain, leather, or normal/excessive wear and/or misuse damage.
If any problems arise, feel free to let me know. I am also an Etsy customer and appreciate it when i have a good buying experience. I truly want everyone to be happy with their purchase.
JEWELRY CARE
Most jewelry sold has an applied patina therefore great care should be taken when cleaning. Use a small, soft, bristle brush and gently brush any dirt or weathering away. Apply Johnston's Paste wax, Renaissance wax, or equivalent and work into corners with a soft brush. Buff with a clean cloth.
I do offer cleaning for $15-$25(purchaser responsible for shipping).
BRACER CUFF CARE
While extremely durable, the leather bracer cuffs should still be treated with care.
Like a Brooks saddle on a bicycle, there is a break in period (around a few months) for leather cuffs to conform around the wrist. Using leather conditioner can help speed up the break in process. I recommend wearing the cuff a few hours every other day for a few weeks to allow the leather to form without being to abrasive on the wrist. Small discoloration on the skin can occur during the break in period from the leather dye but is harmless and non toxic.
The darked metal portion of the cuff has a protective coating but can wear off over time. I do offer resurface treatment for $25 which includes re-blackening, light scuff repair, and recoating (purchaser is responsible for return shipping).
Avoid prolonged exposure to wetness/sweat, chemicals,UV and solvents. Take off during showers/swimming.
Bracer cuffs are made of leather and therefore have natural variations in the grain and surface. Normal wear and patina can occur. Only use appropriate leather cleaner and conditioner.
Custom sizing is available for $15(purchaser is responsible for return shipping). If you want a good fit, I recommend taking a measurement around the wrist bone with a fabric tape and include it in the sellers note. I will do my best to make sure that the leather strap is cut to match.