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mchen

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mchen

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Shop policies

Last updated on March 5, 2011
Much thanks for dropping by! If you have any feedback about anything you see here, please share.

Please note that since each shirt is printed manually, placement of imprints vary slightly from photos shown

Feel free to join my facebook group and add photos, if you'd like; I also have contests there from time to time (look up 'm chen wears: the group')

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
PLEASE go over sizing carefully — I provide measurements to help you order the correct size. No refunds for wrong-size orders; we can figure out an exchange with customer taking responsibility of extra S&H.

I'm a one-woman show and therefore a very small business, so as a general rule, I will not do refunds.

If you have any issues with your purchase though, let me know within 7 days of receiving it in the mail.

Definitely please contact me before leaving feedback if there's anything in your experience that warrants it to be negative or neutral — I will do all I can to work with you to figure out a fair solution.
Payment
I accept credit cards or PayPal.

Please pay within three days of your purchase.
If you fail to pay do so, the transaction will be canceled.

"If you are paying with a credit card or through PayPal, click Pay with PayPal. You will be taken to a PayPal page for that purchase. If you do not want to sign up for a PayPal account, scroll down and you will see the option to pay with a credit card or a bank account. After payment, you will be redirected to your purchase order.

You must return to PayPal and pay each seller individually. You will know payment is complete when see a green check mark under your items." (From Etsy's Checkout Help Guide.)
Shipping
Orders are filled within 2 days of receiving payment, and shipped regular mail or parcel mail via Canada Post. Delivery is approx 3-10 days depending upon the destination (possibly longer if International).

When packaging things up, I try to use only paper products. I ship shirts in Tyvek envelopes – they are tear-proof, waterproof, and also recyclable.

If you require an item to be expedited or insured, please contact let me know; additional charges may apply.

Please note that the customer is responsible for any duty or customs charges. Also, we can not control any delays caused by customs.
Additional policies and FAQs
Purchase of m chen item does not entitle buyer to reproduction rights.
All rights reserved. © Emily Chen Design & Illustration, 2008.

I work and live in a smoke-free and pet-free environment!