MDHToy

Handmade wooden toys, games, name puzzles.

Athabasca, Canada

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Buyers bought gifts from this shop and gave them 5-star reviews!

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Note from shop owner Welcome and thank you for stopping by.

I am closing the corporation that makes MDH Toys and instead have started up a sole proprietorship creating what I love. I have to close this particular Etsy shop because it is in the corporation's name and Etsy shops are non-transferable.

My new shop on Etsy is https://www.etsy.com/ca/shop/MDHandfield where you can find my decorative rainbow stackers, bowling pin art, name puzzles wall art and many more hand painted treasures.

All customer orders through this shop have been filled.

Thanks so much and hope to see you in my new shop.

Miriam.

Note from shop owner

Last updated on Sep 7, 2021

Welcome and thank you for stopping by.

I am closing the corporation that makes MDH Toys and instead have started up a sole proprietorship creating what I love. I have to close this particular Etsy shop because it is in the corporation's name and Etsy shops are non-transferable.

My new shop on Etsy is https://www.etsy.com/ca/shop/MDHandfield where you can find my decorative rainbow stackers, bowling pin art, name puzzles wall art and many more hand painted treasures.

All customer orders through this shop have been filled.

Thanks so much and hope to see you in my new shop.

Miriam.

Miriam

Contact shop owner

Miriam

Reviews

Average item review
5 out of 5 stars
(367)
See reviews that mention:
Quality 83 Shipping 48 Customer service 63

About MDHToy

Sales 1,741
On Etsy since 2013

Once Upon A Hot Summer's Day not so very long ago,

Once upon a hot summer's day, not so very long ago in 2010, there was a craft fair in Westlock, Alberta. Deep in the back corner of the craft fair sat an artisan selling her handcrafted jewelry and mixed media art canvases. She was having a great time talking to the few customers that came by now and then. But one particular customer caught her attention.

This particular customer was a little boy around 5 or 6 years old. His face looked so sad, his eyes downcast and his mouth about to quiver. He held his mom's hand while she went from table to table looking at wares.

The more tables she stopped by, the sadder he got. There were hair clips and headbands, tutus and jewelry and lots of things that little girls, especially his sister, would love. It was all too much for him and big, fat tears started rolling down his face.

"Mom," he whispered, "why isn't there ever anything for boys at these places?"

"Hush", his mom said very worried that someone would overhear her son complaining. "All these people make these things. I don't know why no one makes things for boys. But don't worry, we will stop at the store to get something for you." And they hurried along their way.

That night when the artisan got home, she sat down and did a little soul searching. She was a mother of 2 young boys and she too could never find anything to bring home to them. She took out her pencil and sketch pad and started brainstorming. She knew someone had to start making items for boys and she also knew that she was that someone.

After 6 months of product development, market research and learning toy manufacturing laws, I decided to start creating imaginative play worlds and characters.

Armed with new designs, I started painting up made in USA wooden pieces for my sets. When my husband saw the wooden pieces he decided to learned how to wood turn and do woodwork by watching you-tube videos. A journeyman machinist by trade, he helps turn my sketches and designs into wooden toys. He send these pieces back to me, ready for me to paint. I love the personal touches I get to do while painting by brush with acrylic paint.

When my middle child was diagnosed with autism, I searched for tactile quality wooden educational toys to assist him with hands on learning. Because he had a lot of accidents with spilling milk or juice plus he still mouthed his toys, I needed something that was high quality yet safe to put in his mouth. At the time there was very little available in Canada, so the only option I had was to design and make items for his education.

The toys started to help him learn and I showed his occupational therapist, speech therapists and physiologist what I was creating for his learning. They made inquiries and placed order requests from other families with special needs children. This steered my toy making company in the direction of creating heirloom quality educational learning toys for toddler through grade 2.

My two shops on Etsy:
MDHToy (handmade wooden toys for kids)
MDHandfield (hand painted enchanted gifts and decor)

Custom order requests are welcome.
If you have any questions, please message me.
Thanks so much.
Miriam

Shop members

  • Miriam Handfield

    Owner, Owner Of M.D. Handfield Designs Inc., Owner Of MDH Toy Brand: Designer, Artist, Packaging, Website, Customer Care, Sales

    I am a mom of 3 (1 girl going into grade 1 and 2 teen boys, one being autistic). I am an artist & designer often working by the light of the moon so that I can take care of the kids by day.

  • Shane Handfield

    Woodworker

    My wonderful husband is instrumental in the woodwork department. Shane does a lot of the wood turning including making wooden cups, peg dolls, custom bowling pin sizes,. He also does saw work creating wooden blocks, name puzzles and boards for me.

Shop policies

Last updated on August 1, 2021
Welcome to MDH Toys! We are a wooden toy company based in Athabasca, Alberta. MDH Toys is a registered trademarked brand of M.D. Handfield Designs Inc.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Returns:
- All returns must be authorized
- Returns must be requested within 3 days of items being marked as delivered
- Returned item must be received by us within 7 days of return request
- Items must be returned in original, unopened packaging to be eligible for refund*
- refund is on product price only, shipping fees are not refunded.
- Customer is responsible for ALL shipping costs including shipping item back to us.

Restocking Fee:*
- 50% restocking fee applies to all returns with unopened packaging*
- returns with opened packaging will not receive refunds.*

* When we receive a return, we video record opening of returned packages as proof of whether or not packaging has been opened. If packaging opened, no refund is issued. If packaging unopened, 50% restocking fee applied.

We do not accept returns or refund:
- custom name puzzles
- personalized items (including custom name and colour requests)
- custom request items
- items with original packaging opened.

Return To Sender Packages:
~ Return to sender packages are considered forced returns.
~ No refunds on anything marked return to sender or non-deliverable.

Exchanges:
We do not accept exchanges

Cancellation Policy:
We accept cancellations within 1 hour of purchase.

If you have any questions on our cancellation policy, please message us.
Payment
This shop accepts all major credit cards, PAYPAL payments and ETSY gift cards

We are required to collect GST/HST and PST on all orders received.

If payment does not clear within 48 hours of payment submission, we reserve the right to cancel the order.
Shipping
Items will be shipped to the address you provide to Etsy.

On your receipt you will see the lead time and ship by date. Lead times on your receipt show how long it takes for us to create your item. The ship by date on your receipt reflects the latest date your order will be brought to the post office by. We do not guarantee the date your package will arrive to you by, but you will be sent a tracking number for your order so that you can track your package via Canada Post’s website.

On average Canada Post takes approx 3-10 business days to deliver items within Canada and 12 to 30 business days to the USA once we drop your orders off at the Post office. This will vary due to their volume levels, covid-19 shutdowns and customs. Unfortunately we have no control over this as we rely on the post office to deliver mail, as a result we do not refund for orders that don't "arrive on time". (we live on a farm and the post office is our only delivery service in remote rural Alberta.)

Shipping Confirmation and Tracking Your Order
Your order will be created ship once your payment has cleared and has been sent to us by Etsy. Once your order is dry we will package it up and send you a shipping confirmation email with your tracking number when your order ships out.

***Please note: Ship by dates are guaranteed. We do not guarantee arrival dates. We can not issue a refund for orders, that do not arrive "on time", due to postal delays. Thank you for your understanding.****

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Damaged Goods
In the rare event that something does get damaged during shipping, We will fully replace damaged merchandise and ship the replacement to you as soon as possible. Please message us with proof of damage. As soon as Canada Post approves the claim we will make the replacement product. Please note that it may take up to 30 business days for Canada Post to approve claims.

Missing Goods
In the rare event that a package goes missing, the post office needs to be contacted for the last package location co-ordinates. In the event of a package missing after being marked delivered, a police report will need to be filed. Please message us with a copy of the police report. Once we receive that from you, we will remake and ship a replacement item.

Wrong Shipping Address:
As per Etsy's instructions we ship to the address you provide when you place your order. If a wrong shipping address was accidently put in the shipping instructions on the order and the order gets returned to us after the shipping you will need to pay the shipping fee once again to get the order out to your correct address. We do not refund for wrong shipping addresses on order forms.

Return To Sender Packages:
Return to sender packages are considered forced returns. We do not refund packages that are marked return to sender.

Please contact us if you have any questions/concerns about your order.

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Local Pickups
As Etsy requires tracking for all orders, we do not offer local pickups for orders placed with us on Etsy.
Additional policies and FAQs
Returns:
- All returns must be authorized
- Returns must be requested within 3 days of items being marked as delivered
- Returned item must be received by us within 7 days of return request
- Items must be returned in original, unopened packaging to be eligible for refund*
- refund is on product price only, shipping fees are not refunded.
- Customer is responsible for ALL shipping costs including shipping item back to us.

Restocking Fee:*
- 50% restocking fee applies to all returns with unopened packaging*
- returns with opened packaging will not receive refunds.*

* When we receive a return, we video record opening of returned packages as proof of whether or not packaging has been opened. If packaging opened, no refund is issued. If packaging unopened, 50% restocking fee applied.

We do not accept returns or refund:
- custom name puzzles
- personalized items (including custom name and colour requests)
- custom request items
- items with original packaging opened.

Return To Sender Packages:
~ Return to sender packages are considered forced returns.
~ No refunds on anything marked return to sender or non-deliverable.


Exchanges:
We do not accept exchanges


Cancellation Policy:
We accept cancellations within 1 hour of purchase.

If you have any questions on our cancellation policy, please message us.


Coupon Codes and Discounts:
- One coupon code per order. Coupon codes cannot be stacked.


Price/Picture/Description Changes
- All prices, pictures and descriptions and availability of items on this site are subject to change without prior notice.

- When you place your order with us, you agree to the price and terms indicated on our website on the day of your order purchase. Price differences related to future or past prices in our store are non-refundable.

- by placing an order with us, you understand and agree that you have read the listing, taken note of all materials used and finished sizes of items, understand what comes with the item listing you purchased, agree to the terms and conditions of refunds/exchanges and have read the product age recommendations and any warnings associated with the product.


Custom Orders
-All of our products are made to order. We offer the options to customize the toys we currently have by choosing colour options or theme options. On occasion we will accept custom orders for toys not currently found in our shop; however, we do not offer exclusivity of the toys we make and any new toy design will be put into our product line for others to purchase as well.


Custom Name Puzzles
- we send mockups to confirm name puzzle colours and allow you to change colours if necessary. If we do not receive a response verifying the colours in the mock-up within 24 hours from sending it to you, we will paint colours as per your original colour request on the order form. Colours are unable to be changed once your name puzzle has been painted. Name puzzle orders are sent to the woodworking shop within an hour of receiving the order so orders cannot be cancelled.


Ethics and Copyrights
We are a company that complies with copyright laws pertaining to licensed characters, logos and trademarks. As per law, no exact copyrighted characters can be made for commercial purposes. We reserve the right to refuse requests for custom items based on copyrighted materials.

In addition to this, we hold our own copyrights for our original wooden toys. We ask that other artists and shops respect this. We would rather not have to take legal action to protect our works, but will if the need arises.


Legal
- We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

- We reserve the right to refuse any sale at any time for any reason.

- We reserve the right to change our policies at any time.


Liability Limitations
IN NO EVENT SHALL MD HANDFIELD DESIGNS INC, MDHTOYSSHOP.ETSY.COM OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES AND/OR INJURIES, EVEN IF MD HANDFIELD DESIGNS, MDHTOYSSHOP.ETSY.COM, HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR INJURIES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Applicable Law
The laws of the Province of Alberta will govern these Terms of Use without giving effect to any principles of conflict of law.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a name puzzle, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in Canada, the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Miriam Handfield, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mdhdesigns [!at] shaw.ca

More information

Last updated on Jul 27, 2021
Frequently asked questions
Store Hours

Our Etsy shop is open 24/7 for your shopping convenience.

Messages will be returned during the following times. Time is based on the Edmonton, AB, Canada time zone.
Mon - Fri: 9am - 9pm
Sat: 9am-9pm
Sun: closed

(Please note: the above studio times refer to our manned Etsy shop times and the times that we return messages. This is not our physical work studio times.)

Wholesale availability

We do not offer wholesale on the Etsy platform or via our Etsy shop. No exceptions. No discounts for volume purchases from our Etsy shop (this is due to Etsy taking up to 30% commission fees on all orders placed in our Etsy shop)

Are your toys safe and lead-free?

When making wooden toys we try to make them as safe as possible. We make our toys according to government of Canada toy making laws. This includes making sure the paints and finished used in our wooden toys are marked as certified non-toxic before we use them.

Is the woodwork done by your shop?

Most items in our shop are made to order when you order it. A lot of the woodwork is done by my husband Shane. He has been instrumental in making custom name puzzles, wood turnings and scroll saw work along with cutting wooden blocks. Wood grains will vary, mineral streaks may or may not be present and knots may or may not be present. To keep costs down, we use some made in USA wooden parts from reputable woodworkers in some of our sets. These parts need to be sanded by us before we paint and finish them.

Upon request in the order notes when you make your purchase with our shop, I am happy to provide you with proof of my husband doing some of the woodwork /proof of me painting my wooden toys by hand and post them to our IG account for you

Custom and personalized orders

Imagine....

A little child is opening a special gift from you. He tears open the bright, beautiful wrapping paper to find an exquisitely crafted wooden toy in his favorite colours and it even has his name on it! Oh my, his excitement cannot be contained! It is his favourite gift ever! And you are now his favourite person in the whole world!

That is what we aim for when we personalize and customize our wooden toys for you.

Whether it be a hand painted name on a solid wood toy, choosing special colours that your little one loves or even customizing a toy set around a theme that your little one is currently mesmerized with, we offer you the ability to personalize lots of toys in our lineup. We accept custom orders depending upon request.

Do you love Disney, Marvel, or hockey and want something made to resemble the characters you love? Please do not ask us as we will turn your request down.

Imagine...

An artist is working night and day, pouring their heart and soul out creating a special character. This character is alive in their minds. They talk to it and listen to it. They become friends with the special character. And then it gets kidnapped.

Why would we want to do that to a fellow artist and their special character?

We are a company that complies with copyright laws pertaining to licensed characters, logos and trademarks. As per law, no copyrighted/trademarked characters can be made for commercial purposes without licensing agreements.

In the war against plagiarism, we take a strong stance. Strong enough to legally protect our own toy designs/characters & strong enough to say no to stealing other people's characters.

One Basic Shipping Price for any amount of items in your order

The price you see for shipping is a one time fee applied to your order for any amount of items in your order from our Etsy shop. You will only be charged this fee once per order even if you have 10 different items from us in your order. Typically, shipping takes 1-15 business days within Canada.

International Shipping (including USA)

For international orders, please message us for a shipping quote as shipping availability and pricing depends on where you are located and what type of shipping you want.

Please note: We will not send anything in untracked shipping.