MDHToysShop

Wooden Toys, Games, and Name Puzzles made in Canada

Edmonton, Canada 974 Sales On Etsy since 2013

5 out of 5 stars (176)

MDHToysShop

Wooden Toys, Games, and Name Puzzles made in Canada

Edmonton, Canada | 974 Sales

All Items

Miriam Handfield

Contact shop owner

Miriam Handfield

Announcement    Welcome to MDH Toys! Orders over $65 ship free within Canada

Announcement

Last updated on Jan 27, 2020

Welcome to MDH Toys! Orders over $65 ship free within Canada

Reviews

Average item review
5 out of 5 stars
(176)
See reviews that mention:
quality 39 shipping 30 customer service 34

Updates

Did you know we have 3 wood finishes to choose from?
Working on a few special colour combos this weekend.what colours would you like to see?
A lot of bowling pin blanks ready to be turned!
View all 377 updates

About MDHToysShop

Sales 974
On Etsy since 2013

Once Upon A Hot Summer's Day not so very long ago,

Once upon a hot summer's day, not so very long ago in 2010, there was a craft fair in Westlock, Alberta. Deep in the back corner of the craft fair sat an artisan selling her handcrafted jewelry and mixed media art canvases. She was having a great time talking to the few customers that came by now and then. But one particular customer caught her attention.

This particular customer was a little boy around 5 or 6 years old. His face looked so sad, his eyes downcast and his mouth about to quiver. He held his mom's hand while she went from table to table looking at wares.

The more tables she stopped by, the sadder he got. There were hair clips and headbands, tutus and jewelry and lots of things that little girls, especially his sister, would love. It was all too much for him and big, fat tears started rolling down his face.

"Mom," he whispered, "why isn't there ever anything for boys at these places?"

"Hush", his mom said very worried that someone would overhear her son complaining. "All these people make these things. I don't know why no one makes things for boys. But don't worry, we will stop at the store to get something for you." And they hurried along their way.

That night when the artisan got home, she sat down and did a little soul searching. She was a mother of 2 young boys and she too could never find anything to bring home to them. She took out her pencil and sketch pad and started brainstorming. She knew someone had to start making items for boys and she also knew that she was that someone.


Current day:

After 6 months of product development, market research and learning toy manufacturing laws, I decided to start creating imaginative play worlds and characters.

Armed with new designs, I recruited a team of independent woodworkers and wood turners including my own husband (who learned how to wood turn from watching you-tube videos) to help turn my designs from sketches into wooden toys. They send these pieces back to me, ready for me to paint. I love the personal touches I get to do while painting by brush with acrylic paint.

When my middle child was diagnosed with autism, I searched for tactile quality wooden educational toys to assist him with hands on learning. Because he had a lot of accidents with spilling milk or juice plus he still mouthed his toys, I needed something that was high quality yet safe to put in his mouth. There was nothing available in Canada except for big brand name toys with paper fronts or made in China products that were possibly toxic. The only option I had was to design and make items for his education.

The toys started to help him learn and I showed his occupational therapist, speech therapists and physiologist what I was creating for his learning. They made inquiries and placed order requests from other families with special needs children. This steered my toy making company in the direction of creating heirloom quality educational learning toys for toddler through grade 2.

In 2018 our home insurance company decided that we could no longer run our little operation from our garage and dining room table. In October 2018 we rented a small one room office in Edmonton and in June 2019 we moved closer to home and set up a small one room art studio inside the Nisku Quality Inn Business Centre as demand for our wooden toys has grown by 300% from the past year. My husband works out of 3rd party workshops, still doing the majority of the woodwork but we have also contracted out some of our woodwork out to keep up with the growing demand. Currently I am the only toy designer and artist in the studio. Because it is only 15 minutes from homework I am able to around my kids busy schedules including coming in to the studio while they are at school and going back in on the nights and weekends my husband doesn’t need to do woodwork.

Our product line develops as my son hits higher grades and needs different items to assist with both hands on tactile learning as well as peer interaction in his fully integrated classroom. Products are also developed as requests from parents and teachers come in for more tactile learning toys that follow the Alberta school curriculum in the areas of language arts, math, social studies and science.

If you have any questions about any of my products or if you need something made specifically for your child’s education, please message me.

Thanks.
Miriam

Shop members

  • Miriam Handfield

    Owner, Toy Designer, Professional Artist

    I love to create and won't let being in a wheelchair stop me from doing what I love. Glad I was born an artist, not a soccer player. I am most creative on during the full moon, love thunderstorms & if I wasn’t an artist I would want to be a trucker.

Production partners

  • Shane Handfield

    Edmonton, AB

    Husband and helpmate. Although he is not an owner in my company, he provides the woodwork labour for most of the wooden pieces in my shop including but not limited to the pieces for custom name puzzles, rainbows colour sorting sets and peg dolls.

  • Shawn M.

    Alberta Beach, AB

    Shawn is based in Alberta Beach, Alberta and specializes in CNC milling, laser engraving on wood and 3D printing. He takes my drawings/handwriting and turns them into engraved tracing boards and shape puzzles. I receive them from him ready to sand and paint, then compile into solid wood toy sets.

Shop policies

Last updated on January 21, 2020
Welcome to MDH Toys! All of my wooden toys are made in Edmonton, Alberta with the assistance of independent woodworkers, including my husband, who take my hand drawn sketches and turn them into wood pieces for me to paint up and make into toys. I follow the toy manufacturing guidelines as per Canadian toy manufacturing laws ensuring that my toys are made according to Government of Canada Toy Manufacturing Laws and Health Canada Toy Manufacturing Regulations.

MDH Toys is a registered trademark of M.D. Handfield Designs Inc.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
The following fees applies for returns:
general returns that have been authorized by us: 50% restocking fee

Return to sender returns:
Return to sender returns are classified as forced returns. Forced returns will not be refunded.


In the rare event that you want to return an item, we accept returns under these conditions:
- retail gift box or retail gift bag product packaging is unopened and undamaged
- you have contacted us in writing via etsy convo within 3 days of receiving the item to obtain a return number.
- personalized items are non refundable/non returnable
- custom items are non returnable/non refundable.
- downloadable items are non returnable/non refundable.

Solid wood sometimes contains knots, mineral streaks, grain variations and sometimes even colour differences because of sapwood and heartwood being on the same piece of lumber. These are a natural, beautiful occurrences in wood that make each piece unique. We don’t accept returns nor do we refund due to the natural variations of wood.

Please note:
- customer is responsible for all shipping costs to and from us including tracking and insurance.
- Eligible items must be shipped back to us with tracking and insurance. Because our items are too big to fit in regular mail, the post office themselves won’t let you ship it back to us without tracking.


Refunds will be processed once we have received product and verified that the retail packaging has been unopened. We have the right to refuse a refund if the product has been opened or if pieces are missing. It needs to be in re-sellable condition complete with unopened retail packaging. The reason why we cannot accept returns of products with open retail packaging is because the Canadian Consumer Product Safety Council and Canadian toy manufacturing regulations require all toys sold as "new" to be packaged and unused. Once a package is opened, it can no longer be classified as new and unused. We are a manufacturer and do not sell used toys, even if those used toys are our own brand.
Payment
This shop accepts all major credit cards, PAYPAL payments and ETSY gift cards

We are required to collect GST on all orders received.

If payment does not clear within 48 hours of payment submission, we reserve the right to cancel the order.
Shipping
Items will be shipped to the address you provide to Etsy.

On your receipt you will see the lead time and ship by date. Lead times on your receipt show how long it takes for us to create your item. The ship by date on your receipt reflects the latest date your order will be brought to the post office by. We do not guarantee the date your package will arrive to you by, but you will be sent a tracking number for your order so that you can track your package via Canada Post’s website.


Shipping Confirmation and Tracking Your Order
We will send you a shipping confirmation email with your tracking number when your order ships out. Your order will ship once Your payment has cleared and your order has been made. As our shop is all made to order, no order will begin until your payment has cleared.


***Please note: Ship by dates are guaranteed. We do not guarantee arrival dates. We can not issue a refund for orders, that do not arrive "on time", due to postal or custom delays. Thank you for your understanding.****



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Damaged Goods

In the rare event that something does get damaged during shipping, We will fully replace damaged merchandise and ship the replacement to you as soon as possible. Please message us with proof of damage.


Missing Goods

In the rare event that a package goes missing, the post office needs to be contacted for the last package location co-ordinates. In the event of a package missing after being marked delivered, a police report will need to be filed. Please message us with a copy of the police report. Once we receive that from you, we will remake and ship a replacement item.

Please contact us if you have any questions/concerns about your order. We are here to help you.


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Local Pickups

Due to no-shows, we no longer offer local pickups.
Additional policies and FAQs
Safety
-Toy safety is very important to us. We make our toys in accordance with Government of Canada Toy Manufacturing Regulations and Health Canada's Safety Requirements for Children's Toys and Related Products.


Coupon Codes and Discounts:
- One coupon code per order. Coupon Codes cannot be stacked. Add-on coupon codes must be used for items they are meant for as per listing instructions.

Price/Picture/Description Changes
- All prices, pictures and descriptions and availability of items on this site are subject to change without prior notice.

- When you place your order with us, you agree to the price and terms indicated on our website on the day of your order purchase. Price differences related to future or past prices in our store are non-refundable.

- by placing an order with us, you understand and agree that you have read the listing, taken note of all materials used and finished sizes of items, understand what comes with the item listing you purchased, agree to the terms and conditions of refunds/exchanges and have read the product age recommendations and any warnings associated with the product.

Custom Orders
-All of our products are made to order. We offer the options to customize the toys we currently have by choosing colour options or theme options. On occasion we will accept custom orders for toys not currently found in our shop; however, we do not offer exclusivity of the toys we make and any new toy design will be put into our product line for others to purchase as well.

Ethics and Copyrights
We are a company that complies with copyright laws pertaining to licensed characters, logos and trademarks. As per law, no exact copyrighted characters can be made for commercial purposes. We reserve the right to refuse requests for custom items based on copyrighted materials.

In addition to this, we hold our own copyrights for our original wooden toys. We ask that other artists and shops respect this. We would rather not have to take legal action to protect our works, but will if the need arises.


Legal
- We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

- We reserve the right to refuse any sale at any time for any reason.

- We reserve the right to change our policies at any time.


Liability Limitations
IN NO EVENT SHALL MD HANDFIELD DESIGNS INC, MDHANDFIELDDESIGNS.ETSY.COM, MDHDESIGNS.CA, MDHTOYS.CA OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES AND/OR INJURIES, EVEN IF MD HANDFIELD DESIGNS, MDHANDFIELDDESIGNS.ETSY.COM, MDHTOYSSHOP.ETSY.COM, MDHTOYS.CA, MDH-TOYS.COM AND MDHDESIGNS.CA HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR INJURIES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Applicable Law
The laws of the Province of Alberta will govern these Terms of Use without giving effect to any principles of conflict of law.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a name puzzle, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in Canada, the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Miriam Handfield, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mdhdesigns [!at] shaw.ca

More information

Last updated on Jan 21, 2020
Frequently asked questions
Store Hours

Our shop is open 24/7 for your convenience. If you have any questions, please message us. We will reply as quickly as we can.

Messages will be returned during the following times. Time is based on the Edmonton, AB, Canada time zone.
Mon - Fri: 9am - 9pm
Sat: 10am - 9pm
Sun: closed

(Please note: the above studio times refer to our manned Etsy shop times and the times that we return messages. This is not our physical work studio times.)

Wholesale availability

We accept applications from stores within Canada. Once approved, wholesale price is 40% off retail price and you will be given a special coupon code for you to use in our Etsy shop.

Minimum opening order is $250, minimum reorders are $100. Shipping is not included in wholesale orders and must be paid by the customer unless the wholesale order is over $750.

To keep wholesale status, reorders must be placed quarterly (maximum every 3 months). If you lose wholesale status, you will need to restart with a minimum opening order once again and will be given a new coupon code as your old one would have been deactivated.

We can do custom requests &colour charts for your store, but we do not offer exclusivity of any products or colour

International Orders

At this point of time we are no longer shipping outside of Canada.

Are your toys safe and lead-free?

When making wooden toys we follow We make our toys in accordance with Government of Canada Toy Manufacturing Regulations and Health Canada's Safety Requirements for Children's Toys and Related Products.

This includes making sure the paints and finished used in our wooden toys are marked as certified non-toxic from paint made in the USA.

We also make sure the woods we use are safe for children, which is why we mainly use maple, aspen and pine. We do not use walnut wood in our toys as walnut is still considered a toxic wood according to the Government of Canada website and can potentially be hazardous to both human and pets.

Is the woodwork done by your shop?

Most of the woodwork is done by my husband Shane. He has been instrumental in making custom name puzzles, wood turnings and scroll saw work along with cutting wooden blocks.

I also work with other Edmonton area woodworkers, giving them drawings of the wood parts I need them to make so that I can turn the wood parts into wooden toys. These local woodworkers are also put in as production partners even to give them credit even thought they are actually parts suppliers.

On occasion made in USA wood pieces are used, disclosed in applicable listings.

Custom and personalized orders

Imagine....

A little child is opening a special gift from you. He tears open the bright, beautiful wrapping paper to find an exquisitely crafted wooden toy in his favorite colours and it even has his name on it! Oh my, his excitement cannot be contained! It is his favourite gift ever! And you are now his favourite person in the whole world!

That is what we aim for when we personalize and customize our wooden toys for you.

Whether it be a hand painted name on a solid wood toy, choosing special colours that your little one loves or even customizing a toy set around a theme that your little one is currently mesmerized with, we offer you the ability to personalize lots of toys in our lineup. We accept custom orders depending upon request.

Do you love Disney, Marvel, or hockey and want something made to resemble the characters you love? Please do not ask us as we will turn your request down.

Imagine...

An artist is working night and day, pouring their heart and soul out creating a special character. This character is alive in their minds. They talk to it and listen to it. They become friends with the special character. And then it gets kidnapped.

Why would we want to do that to a fellow artist and their special character?

We are a company that complies with copyright laws pertaining to licensed characters, logos and trademarks. As per law, no copyrighted/trademarked characters can be made for commercial purposes without licensing agreements.

In the war against plagiarism, we take a strong stance. Strong enough to legally protect our own toy designs/characters & strong enough to say no to stealing other people's characters.

About our wood

Solid wood is beautiful and part of that beauty is that no two pieces of wood are alike. Wood grains will vary, mineral streaks may or may not be present and knots may or may not be present.