Meelsmoments

I take great pride in my work and take the utmost care in each and every piece. However if you are not happy with your purchase I would ask you to contact me ASAP, if I can resolve an issue for you I will. For instance If your journal arrives in a damaged state please let me know, if you find you have purchased the wrong size or colour I am happy to offer you an exchange within 7 days of receipt.

I do pride myself on my customer service and satisfaction; In the unlikely event you require a refund I would request you contact me within the first 7 days of reciept so that I can address this for you. You will need to return your item to me in it's unused and resalable state. In it's original packaging to the return address provided on the packaging within 14 days of purchase. Once I have received the journal back in it's resalable condition I will issue you a refund.

Return postage is the buyers responsibility. I would ask you to let me know when you post your return and to obtain a proof of postage. Proof of postage is in your best interest, should the item get lost on it's return journey I can give a refund with proof that it has been sent.

Please note that customised items by their very nature of being individual to the buyer cannot be refunded.

Payment
I accept payment via Paypal and payments made through Etsy.

To avoid delays with your purchase please ensure that if you pay through Paypal your address details are the same. If your purchase is a gift that you would like sending to another address please do let me know this is the case.

Some countries may charge taxes on items of a specific value, you are responsible for any taxes charged in your country.

All of my products are wrapped in Acid free tissue paper and are wrapped and sealed securely.

I endeavor to post out as quickly as I can but please understand that once I have shipped I UNFORTUNATELY HAVE NO CONTROL OVER THE TIME THE POST TAKES... PLEASE consider how quick you need your purchase and let me know if you have a deadline, the information below should help.
......................................................................................................
UK
All UK purchases are posted by 1st class post, usually between 3-5 Business days of your payment clearing. For any purchases over £30 I will recommend parcels to be tracked and signed. This is in both of our interest for items of a greater value. Should you require tracked postage for smaller valued items please do let me know prior to purchase as I will be happy to make this a custom order with the adjusted postage included..

*****Should you need it very quickly if you contact me via email or convo I will do my utmost to help as much as I can.*****

.......................................................................................................

Overseas
For my overseas customers I ship between 3-5 Business days of your payment clearing, If your country provides it, it will be via 1st class tracked and signed for post. This is a safer way to ship over a greater distance. You will be provided with a tracking number so that you can see it's progress.

International post usually takes between 10-14 Business days

European post usually takes between 7-14 Business days

PLEASE ALLOW PLENTY OF TIME FOR YOUR PURCHASE TO ARRIVE

Please do be aware that you the customer are solely responsible for any of your countries handling charges, customs and import duties.

Custom Orders
I do my best not to keep anybody waiting for their orders however during busier times orders can take between 1-2 weeks. Should you require something very quickly please let me know and I'll do my best to reach your deadline.

Leather
Please be aware that leather is a natural product and will have marks and scars that are natural to the leather. Most people find these add character and individuality to their purchase however if you particularly wish to have something that does not have these natural markings please let me know upon purchase.

Feedback
I Love to know that you have received your journal safely and that you are happy with it. Please do take a moment to leave feedback for others to see I greatly appreciate it and it helps others to make an informed choice. If you are unhappy with your purchase please do contact me before leaving feedback so that I may address your concerns.

Thank you for reading and considering my work. I am a happy soul who loves to hear from you, what you want your journal for, where you might be taking it. Please do feel free to send me a message. I look forward to hearing from you

Anna :)