www.melaniemoertel.com by melaniemoertel on Etsy

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Optional

Estimated shipping times

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Selling to Europe? Make sure to let buyers know when they can expect to receive their order.

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Business days Weeks

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options

Accepts Etsy Gift Cards and Etsy Credits

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns

I accept returns I do not accept returns

Exchanges

I accept exchanges I do not accept exchanges

Contact me within:

Ship items back within:

The number of days a buyer has to ship an item back must be greater than the number of days a buyer has to contact you

Don't accept returns or exchanges?

Buyers can still file a case with Etsy Support to seek a return or exchange in some situations. Learn more about cases

Shipping to Europe?

EU law allows EU residents to return an item by contacting the seller within 14 days. We recommend accepting returns. Learn more

Cancellations

I accept cancellations I do not accept cancellations

Request a cancellation:

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Seller will cover return shipping costs. Contact them for details. Seller will cover return shipping costs. Contact them for details.

Questions about your order?

Please if you have any problems with your order.

Privacy policy

See this Seller Handbook article for a sample privacy policy you can customize for your shop.

If you ship to the EU or offer your listings to buyers there, you're required to have a GDPR-compliant privacy policy by 25 May, 2018.

Shoppers won't see this field until you add a privacy policy.

Etsy prohibits the use of buyer information for unsolicited messages. See our Privacy Policy for more info.

Terms & Conditions and Right of Withdrawal

Add your own terms and conditions that you wish to communicate to European buyers. Please double check to ensure they don't contradict your policies above.

Add Terms & Conditions and Right of Withdrawal for your shop

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melaniemoertel

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