melarune
Cardiff, United Kingdom
melarune is taking a short break
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Shop policies
Last updated on
June 3, 2016
This shop was born from a desire to see other people enjoying my art. I realise that prints and originals are not for everyone so I set about working the images into a variety of slightly more accessible forms for decorating your home, your belongings and yourself.
Accepted payment methods
Returns and exchanges
I offer a no questions asked return policy on all of my items. Yes, even custom work!
REFUNDS: It is important to me that my buyers are happy with the entire experience of buying from me and to that end, you have 28 days from the point of receipt to request a refund. Send the item back to me and I will refund you fully upon my receipt of it. I regret that the cost of returning an item to me must be met by the buyer.
LOSS/DAMAGE: When your item is shipped, you will be advised of delivery times. If you have not received it within 14 days of your estimate, please contact me and I shall attempt to chase it up for you.
REFUNDS: It is important to me that my buyers are happy with the entire experience of buying from me and to that end, you have 28 days from the point of receipt to request a refund. Send the item back to me and I will refund you fully upon my receipt of it. I regret that the cost of returning an item to me must be met by the buyer.
LOSS/DAMAGE: When your item is shipped, you will be advised of delivery times. If you have not received it within 14 days of your estimate, please contact me and I shall attempt to chase it up for you.
Payment
I prefer Paypal as payment and I also require payment within 7 days of purchase unless otherwise agreed. If payment is not made on time, the transaction will be cancelled and the item relisted.
Please don't be afraid to talk to me if there is a problem with payment, I won't bite :)
Please don't be afraid to talk to me if there is a problem with payment, I won't bite :)
Shipping
FREE shipping to the UK and a flat rate of £4.50 to anywhere else in the world! You will be notified when your item has shipped. Items are shipped recorded delivery wherever possible to minimise the chances of them getting lost in the mail.
The value of each package will be honestly reported on the relevant forms and the customs payable on them are the responsibility of the buyer.
The value of each package will be honestly reported on the relevant forms and the customs payable on them are the responsibility of the buyer.
Additional policies and FAQs
I completely welcome and encourage custom work. From time to time I will list half finished pieces and the buyer can choose how it is completed, but I am also perfectly prepared to make a piece entirely from scratch to your specifications. If you are not sure what you want, please feel free to contact me. I consider it part of my job to help you crystallise your thoughts into something tangible.