MelissaJanArt
Star Seller.
This seller has a history of 5-star reviews, shipping on time, and replying quickly when they got any messages.
Announcement Welcome to Melissa Jan's art shop!
Announcement
Welcome to Melissa Jan's art shop!
Items
Reviews
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Daniel on Jan 21, 2022
5 out of 5 starsReally great. They were a gift for my BIL who is a birder. He liked them a lot
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Chrissy on Jan 18, 2022
5 out of 5 starsSuper clever and funny. Plus, the bird is my spirit animal, so I love it.
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Natalie on Jan 10, 2022
5 out of 5 starsThis product was so cute online that I ordered one for a gift and one for myself! It turned out so great and the person I gave it to loved it too!
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Natalie on Jan 10, 2022
5 out of 5 starsThis product was amazing! And an amazing gift to give to others! Great quality!
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About MelissaJanArt
My name is Melissa and I am an illustrator from Nottingham, UK.
I create whimsical artwork inspired by folklore and nature. I love to draw girls and animals, sometimes with a bit of humour.
Shop members
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Melissa Jan
Owner
Hello everyone, I'm Melissa and I'm the designer, creator and everything else behind this shop.
Shop policies
Accepted payment methods
Returns and exchanges
I gladly accept returns
I don't accept exchanges or cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Please contact me within 14 days of receiving your item if it arrived damaged or missing. Please provide a photo of the damage and of the packaging. I will then offer you a full refund or offer to resend the items to you (International customers will be required to repurchase postage).
I received my order and no longer want it and request a refund.
Please contact me within 14 days of receiving your item to confirm you want a refund and to arrange a return delivery. The return delivery postage cost is down to the customer. A refund of the original item only (not postage) will be issued once I receive the item back in its original condition. Please gain a proof of postage from the Post Office when returning the item.
I want to exchange my item.
I do not accept exchanges.
I purchased a digital download, can I get a refund?
I do not accept refunds on digital downloads unless it is a pet portrait. Please read further information on the downloadable file attached to the listing.
I'm not happy with my custom or personalised order, can I get a refund?
Unfortunately down to the invested time it takes to create a custom or personalised item I will not be able to issue a full refund, a partial refund may be available depending on the stage of the commission.
Payment
I accept most forms of payment.
I want to cancel my order, what should I do?
If you want to cancel your order please contact me as soon as possible. If your order has not been processed and out for delivery I will be able to issue a refund. If your order is out for delivery then I will not be able to cancel it.
Shipping
Orders will be posted in 1 - 5 business days from placing your order.
International customers are responsible for all duty and custom fees.
Can I upgrade my postage?
Postage upgrades are available for most items. UK post is sent 2nd class as standard but upgrades to 1st class and 1st class signed are available. All international orders are sent International Standard and upgrades to tracked and or signed are available.
A tracking number is only available if you purchase tracking at checkout.
How long will it take for my order to arrive?
UK Orders:
2nd class - estimated time of arrival is 3 working days after the item is marked as posted.
1st class - estimated time of arrival is the next working day after the item is marked as posted.
International Orders:
Europe - estimated time of arrival is 3 - 5 working days after the item is marked as posted.
Everywhere else - estimated time of arrival is 5 - 7 working days after the item is marked as posted.
I cannot guarantee delivery times.
What happens if my item has not arrived in the above time frame?
UK
If it has been 10 working days after the item should have arrived (see above for estimated arrival times) please send me a message to receive a refund or to have the items resent.
Europe
If it has been 20 working days after the item should have arrived (see above for estimated arrival times) please send me a message to receive a refund or to have the items resent.
Everywhere else
If it has been 25 working days after the item should have arrived (see above for estimated arrival times) please send me a message to receive a refund or to have the items resent.
If your order has not arrived please contact me. If you have purchased tracking I should have given you a tracking number when it was marked as dispatched.
Additional policies and FAQs
Yes, please contact me.
Do you offer custom orders?
Yes I do. I offer 100% custom portraits.