What forms of payment do you accept?

I accept most forms of payment.

I want to cancel my order, what should I do?

If you want to cancel your order please contact me as soon as possible. If your order has not been processed and out for delivery I will be able to issue a refund. If your order is out for delivery then I will not be able to cancel it.

What happens after I place my order?
Orders will be posted in 1 - 5 business days from placing your order.
International customers are responsible for all duty and custom fees.

Can I upgrade my postage?
Postage upgrades are available for most items. UK post is sent 2nd class as standard but upgrades to 1st class and 1st class signed are available. All international orders are sent International Standard and upgrades to tracked and or signed are available.

A tracking number is only available if you purchase tracking at checkout.

How long will it take for my order to arrive?

UK Orders:
2nd class - estimated time of arrival is 3 working days after the item is marked as posted.
1st class - estimated time of arrival is the next working day after the item is marked as posted.

International Orders:
Europe - estimated time of arrival is 3 - 5 working days after the item is marked as posted.
Everywhere else - estimated time of arrival is 5 - 7 working days after the item is marked as posted.

I cannot guarantee delivery times.

What happens if my item has not arrived in the above time frame?

UK
If it has been 10 working days after the item should have arrived (see above for estimated arrival times) please send me a message to receive a refund or to have the items resent.

Europe
If it has been 20 working days after the item should have arrived (see above for estimated arrival times) please send me a message to receive a refund or to have the items resent.

Everywhere else
If it has been 25 working days after the item should have arrived (see above for estimated arrival times) please send me a message to receive a refund or to have the items resent.

If your order has not arrived please contact me. If you have purchased tracking I should have given you a tracking number when it was marked as dispatched.

I want to purchase a bulk order or wholesale, do you offer discounts?
Yes, please contact me.

Do you offer custom orders?
Yes I do. I offer 100% custom portraits.

Certain information must be provided to me to fulfil your order (which you have authorised with Etsy to provide to me), such as your name, your email address, postal address, and payment information. Additional information may also be provided for custom or personalised orders. For the purpose of EU law, I, Melissa Nettleship, the owner of Melissa Jan Art, will only store your data for the time required to complete your order. Other information required by EU law: address: Mansfield, Nottinghamshire, UK, email address: art.melissajan [!at] gmail.com