Payment accepted is by PayPal. For any custom order full payment (item price + shipping cost) is required prior to making process. In case of cancellation of the custom order only shipping cost will be refund. When using PayPal makes sure your mailing address is confirmed and your address is correct as shipping will be to your PayPal address. For any custom size order it is your responsibility to provide any necessary measurements. I will endeavour to make the item the best fit possible without personal fitting but please be aware that I can't guarantee it will fit you 100%.

All off-the-shelf items will be shipped within 3-5 days only after full payment has been received. For all custom orders please refer to listing information as time required to produce vary from item to item (usually 3-4 weeks). Please keep in mind that shipping time vary and depending on location. Tracked shipping and full value content insurance can be arranged at an additional cost upon request. 'mellowmindCosplay' will not be held liable for any international customs charges or restrictions or any damage caused to item during shipment.

As all pieces are hand made, therefore NO REFUNDS accepted.
Refunds on physical item will only be considered if the wrong product being supplied.

Digital Items - due to the electronic nature of the product, no refunds or return will apply.