meltheart

I create one of a kind personalized keepsake items. Because of this I do not accept returns or exchanges. If you are unhappy with your item please contact me. I make every effort to make sure that orders are fulfilled to my customer's satisfaction. Please note that the information provided for personalization is the customer's responsibility to be accurate, and spelled correctly.

I accept Etsy direct checkout, and Etsy gift cards. Once payment is made your order will be processed and shipped within 2-3 business days.

I am happy to accept payment through paypal. You can use a debit or credit card and do not need to have a paypal account to use paypal.

Holiday shipping deadlines-
***Holiday shipping deadline for US orders is December 14th, and for Canada orders by November 30th. This will allow me time to make and ship your holiday gifts to be received in time for Christmas***

***I have noticed a delay in shipping during the pandemic. Please allow an extra 5 business days for delivery within the US and up to 3 weeks for international packages.

I usually get orders made and shipped within a day of when the order is placed. However, many of my items are personalized and require additional information. If I request information regarding your order, I can not process your order until I get the information needed. Please be sure to provide all information as needed in the description of the item ordered, or reply to me in a timely manner. Thank you!

If you would like to add insurance to your shipment, please let me know by convo. I will not be liable for items damaged during shipment. I do make sure that every item is packaged to prevent damage.

Please read through the product description completely. Information about the finished product is listed in the description of each item. I cannot be held responsible for the item not being the size or material that you expected. If you are unsure please send me a convo or email, I am happy to answer any questions and help you decide if my finished product is what you want. I want all of my customers to be 100% satisfied with their order from my shop.

GDPR Privacy Policy

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example - a custom personalized calendar) This personal information, which may include full name, birthdate, birth information, and family tree information is used only by me to fulfill your order and this information is not shared.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data in my Etsy transaction history.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Michelle Holje, am the data controller of your personal information when you shop meltheart on Etsy. If you have any questions or concerns, you may contact me at meltmyheart.us [!at] gmail.com. Alternately, you may mail me at:
Michelle Holje 125 S 1800 E Layton, UT 84040 USA