MenagerieStudio

Authentically Handmade Artisan Designs by Martha Eason.

Coppell, Texas

MenagerieStudio is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

MenagerieStudio is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on May 22, 2014
Thank you for visiting the policies section of my shop. I will do my best to answer your questions below and outline all of my policies. However, if you have any question, please do not hesitate to send me an email or Etsy convo. I will be happy to answer all of your questions.

The descriptions for my pendants do not include colors. There are several reasons for this. Pale avocado could mean one thing to me and something entirely different to you. Also, some of my pendants only have one or two colors, and some have every color of the rainbow, and it is up to you to choose which color to emphasize.

I photograph my pendants against a complimentary background. Please keep in mind that computer monitors are different and cause variation in the colors of the charm. Lights will effect and play with the color and brightness .The use of equipment (camera/computer) may cause a difference in coloring between the real life item and photos displayed.

The photographs are a very important part of the description. This is how I choose to relay the colors of the pendants to you.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Return request must be made within 10 days. The item must be returned in the same condition it was sent. I am very particular in packing my items for shipping. I am not responsible for damage during shipping. I recommend that you purchase the insurance, to cover item incase of damage during shipping.

Contact me before returning an item. Shipping and handling, Paypal fees nor Etsy fees will be refunded.

I do not offer Exchanges for items in my shop.
Payment
I accept Paypal payments. If you have not used Paypal, It is easy, secure and sign-up is quick. You can also pay with a credit or debit card through Paypal, without having a Paypal account.

I am also, now, excepting credit cards through Direct Checkout.

I will mail your order no more than 2 to 3 business days, after payment is complete. I must receive payment no more than 5 days after you have placed your order.

Would you like to reserve an item or items? I am happy to create a reserved listing for you. I will Reserve item(s) for 48 hours unless you contact me to ask for an extended time, if not purchased within 48 hours of the request and you do not make a request for an extension, the reserve will be lifted and the listing will go back up for sale.

I am also happy to work with you on a long term reserve for larger purchases.
Shipping
I will mail your order no more than 2 to 3 business days, after payment is complete.

I try to offer the most economical and best shipping available to me in my small area of the world. I ship mostly through USPS, by first class mail. For an additional cost, I will ship priority mail upon request. As of 8-11-10, I have included the cost of delivery confirmation in my US shipping cost, and will provide this on all US orders.

Shipping Costs
Pendants and Beads: United States - $4, Everywhere Else - $9
Jewelry - United States - $5, Everywhere Else - $9, .50 if added with another item.

I will also add insurance upon request. Insurance starts at $1.65 and goes up from there depending on the cost of items shipped. Insurance is optional but highly recommended. With NO insurance -- I am NOT responsible for damage, loss, or late arrival once your package is shipped and in the care of the USPS system, so if your package is damaged, lost, or a late arrival while enroute please contact your local Post Office.

All items are made in and ship from a smoke free environment.
Additional policies and FAQs
Custom Orders:
Thank you for your interest in placing a custom order with Menagerie Studio.

I try to make my pendants and beads as unique as possible, therefore I will not duplicate a pendant or bead.

My pendants are either one-of-a-kind or few-of-a-kind.  Some of the pendants and beads listed in my shops and in my sold section are absolute one-of-a-kind creations. Sometimes I use small scraps of found paper, fabric or ribbon to make the background on the pendant or bead. When this is the case, I do not have enough to make more than one or two.  However, sometimes I have the supplies to make several pendants and beads with similar background. In this case, my pendants and beads are few-of-a-kind.

If you would like to request that I make a pendant or bead similar to one that I have previously made, please understand that I may or may not be able to make one similar to it, but I will not and in most cases can not duplicate.

Since I make my pendants and beads in batches and not one at a time, you will need to allow 3 to 4 weeks for me to make your pendant or bead, as I will include it in my next batch.

Reserved Order:
Would you like to reserve an item or items? I am happy to create a reserved listing for you. I will Reserve item(s) for 48 hours unless you contact me to ask for an extended time, if not purchased within 48 hours of the request and you do not make a request for an extension, the reserve will be lifted and the listing will go back up for sale.

I am also happy to work with you on a long term reserve for larger purchases.

Wholesale and Discounts:
My pendants and beads are not any easier or less time consuming to create, even though I make them in batches. Because of the uniqueness of my pendants and beads, and the skill, time and effort that goes into making them, I do not sell wholesale. I will offer a 30% discount for a purchase of $150 or more, on my beads and pendants only. The discount does not apply to jewelry. Please convo me for details.

I do not sell my jewelry designs wholesale or offer discounts at this time.

A word about my products:
Please keep in mind that my products are made from polymer clay, which is an oven baked clay. I do not recommend any of my wall pieces for outside decorating. They should be placed inside away from the heat of the sun and harsh weather exposure. My pendants and beads can be used for a variety of purposes. I do not recommend my them to be used on pet collars. Polymer clay is not safe for pets or people to chew on. I also do not recommend my pendants and beads for use as rear view mirror decorations or key chains. Check out the descriptions for ideas on how to use my pendants and beads