If you are unhappy with your order for any reason please contact me within 5 working days of receiving your package. I will do my best, if I can to resolve the problem.

- Refunds and exchanges are considered on a case-by-case basis.
- Damaged and Incorrect items, Lost orders are considered on a case-by-case basis.

If you have a problem with your order please message on Etsy.

Please make sure that you have completed the transaction and that you have made the payment, otherwise I cannot ship your order if I haven't received your payment in full.
-----------------------------------------------------------------------------
Receipt of your purchase is place inside the package.

I am located in Greece and I ship Worldwide / Internationally with Hellenic Post Office.
I will also provide you with an online tracking number.
All items are shipped within a weeks time, 7 business days after receiving payment.

Delivery time to Europe may take up to two weeks. Rest of the world / overseas orders take about 10 - 20 days and may lead up to three weeks ( especially taking into consideration the hectic Christmas period time and of course depending on where you are based in the world. ( I ship from Greece).

All orders are sent to the address provided in the Etsy order.

PLEASE NOTE: All order/ packages are accompanied by receipts and also when they are marked as gifts. I am bound by the Greek government to include that even when it is marked as a gift.


If you mark your order as a gift, please note, that I am bound by the Greek government to include the receipt inside the package as the package has to be accompanied by the receipt, otherwise they might be fines to pay.

I am mentioning this because Etsy says that prices won’t be on show on the package when you mark it as a gift. However, each country is different and has its own laws to follow.

- - -
Safety & Packaging

All items in my shop will be shipped inside a cello bag(prints only) then the Prints are gift-wrapped and they ship inside a very sturdy envelope or a bubble wrap envelope. (Note that if you purchase a second or a third one (art print) on the same order you should know that it comes on the same gift-wrapped packaging).

Menis Art has a strong commitment to its valued customers/visitors online privacy.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from Menis Art, contact us, or otherwise use our services through this website. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information we Collect:

To fulfill your order, you must provide us with certain information (which you have authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.

Why We Need Your Information and How We Use It:

We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our service; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally retain your data for the following time period: 5 years.

Your IP Address

Your IP address may be utilized to assist in diagnosing server/connection problems, to identify your account and your shopping cart, and other website service related issues as per Etsy's own Terms of Use.

SSL Security

Etsy platform features the highest security measures which include SSL Server Encryption technology to protect the information submitted by our valued customers on the Etsy marketplace website.

Use of your Account and Order Information

Your payment information is strictly used for the purpose of billing you for the products and services you are ordering from us.
-
For purposes of EU data protection law, I, Melpomeni Chatzipanagiotou based in Greece , am the data controller of your personal information. If you have any questions or concerns, you may contact me at meni.chatzipanagiotou [!at] gmail.com