{Questions / Concerns}
Customer service is important to us. If you are not satisfied with your shopping experience, please contact us before leaving a review. We will do our best to set things straight. Thanks!

{Cancelled Orders}
Cancellation requests received prior to an order being made will be refunded in full, less a $3.50 charge.
If your cancellation request is received after the order is already made but before it ships out, refunds will be less any personalized portion, including initialed charms.

{Returns}
Personalized or custom items cannot be returned, unless an error was made by Menuet Designs. Non-personalized and non-custom items - please contact us within 7 days of receipt of your order for our return address. Returned items must be in their original condition and must be mailed back within two weeks of receipt. Refunds are processed after the order is received back. The customer is responsible for return shipping charges unless an error was made by Menuet Designs.

{Order Not Received?}
Please allow up to 30 days from the shipping date for your order to arrive. Sometimes orders are misrouted by the postal service but do eventually arrive. In the event of non-delivery after 30 days, we will refund or send a replacement.

{Item Needs Repair?}
If your jewelry breaks within the first month, we will be happy to repair or replace free of charge (depending on circumstance).

{ PAYMENT }

You can pay through Direct Checkout with a credit or debit card, or through PayPal.

No PayPal account? Click on the PayPal button at checkout to pay as a guest with your credit card. Helpful Link - how to check out: http://etsy.me/2blUgeW

E-check orders will ship once payment clears - usually takes one week.

{ All CANCELLED ORDERS } ... will be refunded less a $3.50 cancellation fee if the request is received within one day of placing the order.

{ TAX INFORMATION }
● Washington State Customers: Etsy charges state sales tax on all orders destined for WA State. As a seller, we cannot opt out of this arrangement.
● U.S. customers - in general there is no sales tax charged on your order. Please note however that certain U.S jurisdictions (for example, WA State) require Etsy to charge sales tax. It is the customer's responsibility to know whether or not sales take applies in your case.
● Canadian Customers: we are required by law to charge sales taxes to your total order (including shipping fee) as follows:
- HST if you reside in an HST province: ON, NB, NL, NS, PEI
- B.C. customers: PST and GST
- all other provinces and territories: GST only
●Other countries: The customer is responsible for any duties/border fees incurred.

I TIME IN ROUTE I

• USA ORDERS - 2-5 DAYS - USPS First Class Mail with tracking(ship from Blaine, WA)
• CANADA ORDERS - usually 6 - 10 days - via Canada Post, no tracking
• INTERNATIONAL ORDERS - 10 days (up to 4 weeks) - via Canada Post, no tracking
- Please check each listing for current production time.

I SHIPPING ADDRESS I

We ship to your ETSY ADDRESS ONLY (not Paypal address).
Shipping upgrade is available at check out.
Purchasing priority shipping only expedites the transit time, not the prep time.
Please understand that once an order ships out via Canada Post/USPS, the eventual arrival date is beyond our control.

*Please note: once an order ships, the eventual arrival date is beyond our control. Time in route may be longer.

.........................................

I GIFT ORDER I

If your order is a gift that is to be sent directly to the recipient, you must message us your actual name. Otherwise, your Etsy username only may appear on the packaging.

I URGENT REQUESTS I

Please message any urgent requests to us directly. We may not see any urgent request that is included as a note with your order.

I LARGE ORDER PREP TIME I

Large orders of 5 or more items may require 8~10 business days to prepare for shipping.

I NEED BY CERTAIN DATE? I

Please check with us before you order to find out whether we can accommodate you.

I CUSTOMS DUTIES I

Border fees are the responsibility of the buyer. U.S. customers will not be charged any fees by Customs. For other countries, please be aware of your country's import fees.

➤ If your item has not arrived within 30 days of the shipping date, please let us know and we will do our best to resolve the situation.

{ Care Instructions }
All silver jewelry will tarnish over time due to exposure to perfume, moisture and air. Please keep your silver jewelry dry and in an air tight bag when not in use.

{ ABOUT STERLING SILVER }
Sterling silver (925) naturally tarnishes over time and this is not a defect. The rate at which tarnishing occurs depends on humidity, moisture, environmental pollution, and even perspiration and body chemistry of the wearer. It is best to periodically clean your sterling jewelry and when not in use wipe off any moisture and keep it in an airtight bag. It is a simple procedure to restore your sterling jewelry to its original sheen if necessary. Please contact us for tips.

{ ABOUT HAND-STAMPED JEWELRY }
Due to the hand stamped nature of many of our items, the letters may not perfectly aligned or have a perfectly uniform depth or impression. Impression marks may be slightly visible on the reverse side - which is a normal result of stamping, not a defect. Some letters may be a bit smaller or bigger than others or slightly different than how they are pictured in each listing.
Thank you very much, we appreciate your understanding!

Please note: our jewelry is not recommended for children under the age of 12.

Privacy Policy

Etsy shops that sell to EU countries are required to have an EU-compliant privacy policy. My Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example) if you contact me directly. I do not have
access to any information relating to your credit card(s), including type, number, or expiry date.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (including but not limited to, USPS). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations and to resolve disputes. I generally keep your data for a period of 6 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. If you would like to access, correct or delete personal information held by Etsy, you may contact Etsy directly. If you have any questions or concerns, you may contact me at menuetdesigns [!at] gmail.com. Alternately, you may contact me by mail at:
Miyuki Kamitsuma, 23525 109 Loop, Maple Ridge, BC, V2W 2B5 Canada