Q U E S T I O N S ∙ C O N C E R N S

Please contact us through ETSY "Contact" (not email) to ensure a timely response.

Customer service is important to us. If you are not satisfied with your shopping
experience, please contact us before leaving a review. We will do our best to set
things straight. Thanks!

A L L ∙ C A N C E L L E D ∙ O R D E R

Cancellation requests received prior to an order being made will be refunded in full, less a $3.50 charge.

If your cancellation request is received after the order is already made but before it ships out, refunds will be less any personalized portion, including initialed charms.

R E T U R N S

Personalized or custom items cannot be returned, unless an error was made by
Menuet Designs. Non-personalized and non-custom items - please contact us
within 7 days of receipt of your order for our return address. Returned items must
be in their original condition and must be mailed back within two weeks of receipt.
Refunds are processed after the order is received back, refunds do not include the
original shipping fee.
The customer is responsible for return shipping charges unless an error was made by
Menuet Designs.

O R D E R ∙ NOT ∙ R E C E I V E D ?

Please allow up to 30 days from the shipping date for your order to arrive.
Sometimes orders are misrouted by the postal service but do eventually arrive. In
the event of non-delivery after 30 days, we will refund or send a replacement.


N E E D S ∙ R E P A I R ?

We will be happy to repair or replace free of charge, If your jewelry needs repair
within the first month, (* depending on circumstance ).

P A Y M E N T

You can pay through Direct Checkout with a credit or debit card, or through PayPal.

No PayPal account? Click on the PayPal button at checkout to pay as a guest with your credit card. Helpful Link - how to check out: http://etsy.me/2blUgeW

E-check orders will ship once payment clears - usually takes one week.


T A X ∙ I N F O R M A T I O N

Washington State Customers: Etsy charges state sales tax on all orders destined for WA State. As a seller, we cannot opt out of this arrangement.

U.S. customers - in general there is no sales tax charged on your order. Please note however that certain U.S jurisdictions (for example, WA State) require Etsy to charge sales tax. It is the customer's responsibility to know whether or not sales take applies in your case.

Canadian Customers: we are required by law to charge sales taxes to your total order (including shipping fee) as follows:
- HST if you reside in an HST province: ON, NB, NL, NS, PEI
- B.C. customers: PST and GST
- all other provinces and territories: GST only

Other countries: The customer is responsible for any duties/border fees incurred.

US ORDERS ship from Blaine, WA via USPS (Not via Canada Post)

P R O D U C T I O N ∙ T I M E

Please check each listing for current production time.

T I M E ∙ I N ∙ R O U T E

USA ORDERS
usually 2-5 days, from Blaine WA via USPS First Class Mail, tracking included

CANADA ORDERS
via Canada Post (from Greater Vancouver), time in route normally 6 - 10 days, no tracking. PLEASE NOTE: delivery may be delayed due to the recent strike at Canada Post. Please call Canada Post at 1 (866) 607-6301, or check their website for updates: https://bit.ly/2O3xdI0.

EUROPE - AUSTRALIA - NZ ORDERS
ship via Asendia (ChitChats Express), time in route normally about two weeks, up to 22 days.

S H I P P I N G ∙ U P G R A D E S
Please order at the time of purchase (shipping upgrades available in the cart).
- USA PRIORITY MAIL - Faster shipping only expedites the transit time, NOT the prep time.
- EUROPE/AUSTRALIA/NZ: Upgraded shipping includes tracking but WILL NOT speed up
delivery.

S H I P P I N G ∙ A D D R E S S

We ship to your ETSY ADDRESS ONLY (NOT the Paypal address). Please make sure your Etsy address is up to date. ETSY ADDRESS is the address in your Etsy receipt.

Please understand that once an order ships out via Canada Post/USPS, the eventual arrival date is beyond our control.


I N S U R A N C E ∙ D U T I E S

USA customers will not incur duty.
Europe/Australia/NZ customers - please contact the Customs Office in your country for customs duty information. Customs Duties and associated fees are the responsibility of the buyer.
We recommend large orders be insured against loss in transit. Contact us for pricing.

If your item has not arrived within 30 days of the shipping date, please let us know and we will do our best to resolve the situation.


C A R E ∙ I N S T R U C T I O N S

Your jewelry should be kept free from perfume and moisture (no shower / pool).
When not in use, please keep it in a small airtight bag.

What is 14 Karat gold fill?

A solid layer of 14 KARAT GOLD is bonded to the top of another metal. This layer is
100+ times thicker than gold plate, resulting in a durable product that can be
cleaned and may last for years to come if treated properly. Our chain and findings
are all USA-made, 14k GOLD FILL.


About sterling silver

Like all sterling silver, our STERLING SILVER may tarnish over time but can be easily
restored to it's original shine with a polishing cloth or liquid. Our chain and
findings are all USA-made, 925 sterling silver.


About HAND-STAMPED JEWELRY

Due to the hand stamped nature of many of our items, the letters may not perfectly aligned or have a perfectly uniform depth or impression. Impression marks may be slightly visible on the reverse side - which is a normal result of stamping, not a defect. Some letters may be a bit smaller or bigger than others or slightly different than how they are pictured in each listing.

Thank you very much, we appreciate your understanding!

Please note: our jewelry is not recommended for children under the age of 12.

Privacy Policy

Etsy shops that sell to EU countries are required to have an EU-compliant privacy policy. My Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example) if you contact me directly. I do not have
access to any information relating to your credit card(s), including type, number, or expiry date.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (including but not limited to, USPS). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations and to resolve disputes. I generally keep your data for a period of 6 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. If you would like to access, correct or delete personal information held by Etsy, you may contact Etsy directly. If you have any questions or concerns, you may contact me by email: menuetdesigns@ gmail.com.