meristemstudio

Original Art & Photography by Monique Phillips

meristemstudio is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

meristemstudio is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on April 18, 2011
Meristem Studio is the home of artwork by Monique Phillips, formerly of Three Muses. Please visit http://threemusesart.etsy.com to see our excellent feedback, and to explore work by Monique's fellow artists.

Accepted payment methods

Paypal
Returns and exchanges
RETURNS:

We hope you love having your own artwork from Meristem Studio. If for any reason, you are not satisfied, please let us know immediately. Refunds may be subject to a 15% restocking fee, and we would be happy to exchange your item. Return shipping will be the responsibility of the customer.

We carefully package orders to insure that they reach you in the same pristine shape in which they leave our studio. While we have never had a lost or damaged package, we understand that these things to happen. If this should occur, please contact us immediately so we may resolve the issue. In the case of damage, photographs may be requested. Regardless, we will work to get you your order, in perfect shape, as soon as possible.

Sales of custom orders are final.
Payment
METHODS:
Meristem Studio accepts Paypal. For those new to Paypal, you do not need a Paypal account to use your credit card.

For those baffled by PayPal, please contact me directly at meristemstudio @ gmail.com and I will gladly help you through the process.

TERMS:
Payment in full is due prior to shipping any order. For custom orders, special orders, and anything not in stock, payment in full is required before production of that order.


DEADLINES:
Payment via PayPal is expected immediately (same day) that an order is placed. If an order is placed, and payment has not been received, you may expect an e-mail from Three Muses to make sure the Etsy/ PayPal payment system has not left you bewildered. We understand that the Etsy online payment system is often confusing to new buyers. We reserve the right to cancel an order if payment has not been received in 3 days, and we haven't heard from you.

Layaway terms are available for items over $300. Please contact Meristem Studio for more information.

TAXES:
A 6% sales tax will be automatically added by PayPal to orders shipping to Maryland.

International customers/buyers are responsible for all duties/customs fees that are incurred on a package. The customs form will state the accurate value of the items included. Due to liability and potential legal repercussions, Meristem Studio will not misrepresent the value of any package.


CANCELLATIONS:
Your order is final once payment has been received. Should you need to change or cancel your order prior to paying, simply let us know or contact us for a revised invoice.

In-stock orders will ship within 3 business days. If you need it sooner, please e-mail directly at meristemstudio @ gmail.com. If for any reason, an order must be canceled after it has already shipped, the buyer may be charged shipping, return shipping, and a 15% restocking fee.

We reserve the right to cancel orders if PayPal payment is not received within 3 days, or if other arrangements have not been made.
Shipping
We package all orders carefully to protect them during transit. We use recycled (but always clean) packaging when possible, but strive to make sure that opening your order is like opening a gift from us.

All in-stock items will be shipped within three business days upon receipt of payment. If you need an item shipped sooner, or need expedited shipping, please contact me directly at meristemstudio @ gmail.com.

If an item is not in stock, you will be notified as soon as possible via the Etsy convo system. In this case, it may take up to a week to process your order before shipping.

Within the US, we ship via USPS and UPS. Cards, ACEOs, and prints smaller than 8x10" ship USPS First Class with Certificate of Mailing of Delivery Conformation. Prints measuring 8x10" or larger and smaller original artwork (drawings, screen prints) ship USPS Priority Mail with Delivery Confirmation. Larger original artwork (drawings, paintings) ship via UPS.

If you need rush handling or expedited shipping, just let us know.

International Shoppers:
If our shipping seems high, it is because it is based on the worst case/ most expensive option. We ship First Class International, with Delivery Confirmation or Certificate of Mailing, and we are happy to do a custom shipping quote for you. If you simply can't wait for your Meristem Studio work, order it. If there is any difference in shipping, we will automatically refund it.

The customer/buyer is responsible for all duties/customs fees that are incurred on a package. The customs form will state the accurate value of the items included. Due to liability and potential legal repercussions, Meristem Studio will not misrepresent the value of any package.

Please let us know if your purchase is a gift. We are happy to ship direct and mail your receipt to you separately.
Additional policies and FAQs
SPECIAL/ CUSTOM ORDERS:

Reproduction prints or cards are available for select works upon request.

If you are interested in a Meristem Studio work you've seen in person at a market or show, just let us know.

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NEWS & MAILING LIST:

Occasionally, we like to notify our friends of sales and special events. To join our electronic mailing list, just convo us or send an e-mail to meristemstudio [!at] gmail.com.



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TRADES:

We appreciate the work of other artisans and are happy to consider trades.