The Mermaids Dowry - Beautiful Trinkets and Treasures
mermaidsdowry's Shop Policies
Welcome to The Mermaids Dowry!
I strive to bring you a unique and unusual variety of Premium, virgin, raw brass jewelry findings and supplies at affordable pricing. I use all the products I sell and hope you enjoy using them as much as I do!
All brass findings are premium, American made findings. Many are crafted from authentic old tooling, by family owned companies that have been handed down through generations.
In addition you will find some unique and authentic vintage offerings as well as vintage buttons and other trinkets, treasures and pretties for up cycling, re-cycling and deconstructing.
All of my raw brass findings and components are LEAD FREE.
Payment is due at time of purchase and expected to be completed with in 24 hours on all items unless you have contacted me and made other arrangements. Communication is the Key.
USA domestic orders can be paid via Pay Pal or Direct Checkout. No personal checks. Sales Tax for Minnesota residents will auto calculate upon checkout.
If you pay Via E-Check through Pay Pal - please keep in mind it takes a minimum of 4 business days (M-F) for checks to clear. Items paid via E-Check will NOT be shipped until your check has cleared via Pay Pal.
All international buyers must pay through Pay Pal
I do not accept international E-Check Payments.
Due to recent, multiple, non-payment transactions - Payment is due when items are selected from the shop. If you select items and do not make prompt payment, those items are available to anyone that makes immediate payment - until your payment is received. Please keep in mind that these items may no longer be available if you do not make payment promptly. I regret that I have to specify this but recent transactions have made it so.
After three days with no buyer communication, all non-payment transactions will be reported to recover listing and commission fees.
I ship Monday through Friday, depending on volume. I work a full time job that requires frequent and extended travel. I may not be able to accommodate expedited shipping requests but will be happy to do so if I am able. Please rest assured your items will arrive in a timely manner. I do not ship on weekends or Holidays.
All domestic orders will be shipped ONLY to your confirmed PAY PAL shipping address for your protection as well as mine, please make sure it matches your ETSY address - No exceptions. All international orders ship ONLY to your listed Etsy address, please make sure it is correct.
If an item returns to me because of an incorrect address from you, you will need to re-pay shipping charges prior to your order being re-shipped.
US Domestic Orders purchased using Pay Pal will ship First Class Mail and will include a DELIVERY Confirmation - unless otherwise specified or requested. Delivery Confirmation is NOT insurance. Pay Pal will auto notify you of your Delivery Confirmation tracking number via email; please keep this email to track the progress of your shipment. I am always happy to ship Priority Mail at your expense. Please contact me if you need this service.
I will not refund for Domestic or International shipments that do not reach their destination unless the buyer has elected and paid for "insured", "Registered Mail" or "Express Mail" - Great care is taken with the packing and shipment of your order to insure it's safety in shipping, however, once a package leaves my hands, it is out of my control. If you want Insurance, Shipping Confirmation, “Registered or Expess Mail” service, that will be an additional charge at your discretion but please be advised, there will be NO refunds if you do not care to insure the package domestically or have it shipped "Registered or Express Mail" internationally.
The buyer assumes all shipping risks if they do not insure their purchase.
I am required to insure my supply shipments when I place orders through my suppliers or they will not ship to me. I do not want to force my customers to purchase insurance -I am giving you the option to insure or not insure – this is your choice. If you are not willing to insure your package domestically or have it shipped "Registered or Express Mail" internationally - it is understood that it is a risk you choose knowing fully well that other options were available for shipping your purchase.
If you reside outside of the USA, you are responsible for knowing your country's Import laws and are responsible for any associated duties or taxes due as a result of your purchase. All customs forms will accurately disclose contents and value.
INTERNATIONAL shipments are highly recommended to be shipped using "Registered or Express Mail" if available to your location. Your shipment can only be insured when shipped "Registered or Express Mail" - this keeps your shipment under lock and key through the entire shipping process and requires a Signature on your end, when delivered to your door. If you have a high dollar order, "Registered or Express Mail" is inexpensive peace of mind for the international buyer making a high value purchase.
Regrettably, there have been issues with several International shipments lately. If you chose NOT to use "Registered or Express Mail" - your shipment will be sent using Standard "First Class" International Mail. I will not refund for shipments that do not reach their destination, that is what Insurance and the "Registered Mail" option is for. If you choose to use the standard "First Class Mail" delivery, please be advised that you do so at your own risk.
If you wish to have your items shipped "Registered or Express Mail" please send me a convo or email and we will work out the details. You will be charged only the cost of the actual service and shipping fees - there is no up charge for this service.
If you do not agree with these shipping policies - do not purchase from this shop.
If you have any questions on shipping, please ask BEFORE you purchase
Refunds and Exchanges
I take great care in the quality and selection of items I use and offer to you in my shop. I also believe Feed Back speaks volumes. Please take a moment and review my feedback prior to your purchase.
The photo's of items accurately represent the product in my shop so there should be no suprises when you recieve your items, however, should you find something is not what you had in mind upon receipt, I am happy to refund the cost of your item/s (Sorry - NO REFUNDS ON SHIPPING) provided they are returned to me with in 10 DAYS and in the same condition that they left my studio in.
If you wish to return an item, please Convo me in a timely manner. Refunds will be issued promptly once item has been returned.
Additional Policies and FAQs
Please note, this is a retail shop.
I strive to offer affordable components with minimal mark up.
Like any other retail shop, there are NO discounts on general multiple item purchases - with the exception of occasional promotional offers.
All of my brass items are raw, virgin brass. They have not been plated or sealed (I do not carry any plated items) - any oxidization present on my brass items, including Vintage items, has been lovingly gifted from Mother Nature and Father Time.
Most brass items are available in larger quantities.
Please Convo me if you need larger quantities than what is currently listed.
Wholesale requests will be considered on an individual basis for findings purchased in gross and multi dozen quantities (for larger brass pieces). Minimum quantity and $$ amount must be met.
Please contact me if you have an interest in wholesale quantities (serious inquiries only please). Wholesale pricing will require proper documentation prior to purchase.
Please be aware that Wholesale items are NOT eligible for any promotional discounts offered on retail purchases.
Wholesale pricing is not available on Vintage items due to the nature of limited availability.
Thank you for taking the time to get familiar with my Store Policies. This is a Convo friendly shop - If you have further questions, please contact me via the ETSY Convo feature :)
I hope you like what you see!
Last Updated October 22, 2013