It's extremely important to me that you are pleased with your purchase. I use only top quality materials and take great pride in my workmanship. If ,for any reason, you are unhappy with your purchase please contact me and I will do my best to rectify the situation.

Custom items are considered a final sale.
Discounted Items are considered a final sale.
Please note that shipping charges are non refundable.

I accept Direct Checkout, Paypal,most major credit cards,Etsy gift cards

Free shipping for North American orders. I ship single clutch and sash orders via Canada Post Tracked Packet. I ship larger orders using Canada Post Expedited mail. Insurance is included. For overseas orders I use Canada Post , small packet air. While that service is extremely reliable, it does not provide a tracking number and as such is not insured. I do encourage customers to consider upgrading to Tracked Packet. Tracked Packet order are fully insured and a tracking number is provided. Charges are for shipping only.

Regular Shipping to Canada/USA has a transit time of 5 - 8 business days.
Regular International shipping has a transit time of 10- 18 business days.
I cannot accept resposibility for any packages lost or delayed in the mail.
Please Note: Express shipping is available. Please inquire for rates.

Please feel free to contact me with any questions you may have regarding custom orders.

Information I collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy
to provide to me), such as your name, email address, postal address, payment information,
and the details of the product that you’re ordering. You may also choose to provide me with
additional personal information (for a custom order,, for example), if you contact me directly.

Why I need your information and how I use it.

I rely on a number of legal basis to collect, use, and share your information, including:
•as needed to provide my services, such as when I use your information to fulfill your order, to
settle disputes, or to provide customer support;
•I do not use your contact information for any marketing purposes what so ever.
•if necessary to comply with a legal obligation or court order or in connection with a legal
claim, such as retaining information about your purchases if required by tax law; and
•as necessary for the purpose of my legitimate interests, if those legitimate interests are not
overridden by your rights or interests, such as 1) providing and improving my services. I use
your information to provide the services you requested and in my legitimate interest to
improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use
your information as necessary to comply with my obligations under the Etsy Seller Policy and
Terms of Service

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal
information for very limited reasons and in limited circumstances, as follows:
•Etsy. I share information with Etsy as necessary to provide you my services and comply with
my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
•Service providers. I engage certain trusted third parties to perform functions and provide
services to my shop, such as delivery companies. I will share your personal information with
these third parties, but only to the extent necessary to perform these services.
•Business transfers. If I sell or merge my business, I may disclose your information as part of
that transaction, only to the extent permitted by law.
•Compliance with laws. I may collect, use, retain, and share your information if I have a good
faith belief that it is reasonably necessary to: (a) respond to legal process or to government
requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address
fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property,
and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my
services and as described in my Privacy Policy. However, I may also be required to retain this
information to comply with my legal and regulatory obligations, to resolve disputes, and to
enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in Canada and
other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with
different data protection and government surveillance laws than your jurisdiction. If I am
deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the
legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in
relation to your personal information. While some of these rights apply generally,
certain rights apply only in certain limited cases. I describe these rights below:
•Access. You may have the right to access and receive a copy of the personal information I
hold about you by contacting me using the contact information below.
•Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your
personal information. Absent exceptional circumstances (like where I am required to store
data for legal reasons) I will generally delete your personal information upon request.
•Object. You can object to (i) my processing of some of your information based on my
legitimate interests and (ii) receiving marketing messages from me after providing your
express consent to receive them. In such cases, I will delete your personal information unless I
have compelling and legitimate grounds to continue using that information or if it is needed
for legal reasons.
•Complain. If you reside in the EU and wish to raise a concern about my use of your
information (and without prejudice to any other rights you may have), you have the right to
do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, John Mc Mahon am the data controller of your
personal information. If you have any questions or concerns, you may contact me at
lostintimeinc [!at] yahoo.ca. Alternately, you may mail me at: P.O. Box 424
Berwick N.S.
B0P 1E0
Canada