merriweathercouncil's Shop Policies
The Merriweather Council features handmade works by me, Danielle Spurge. I studied fibers at the college level and have a BFA in 3d Fine Arts. I currently live in Boston, MA where I maintain a live/work space and studio practice.
All my items are made entirely from start to finish in a smoke and pet free studio. My mom helps me assemble chains.
Paying with PayPal
PayPal is happily accepted! You may pay with PayPal, but I will SHIP TO the address on your Etsy account/ address on the etsy transaction page.
Paying with credit card
Credit cards processed directly though etsy are happily accepted! Your order will be shipped to the address you select / enter in your etsy account at check out!
I am happy to ship as a gift to a friend or family member but please be sure their address is the one given as the ship-to address and if you require any special notes to be added to the package please leave this info for me as well!
>>> Whatever address you want your package shipped to should be entered on etsy for your transaction. I ship to the address on your etsy receipt! & I use etsy's shipping labels.
Contact me if any questions!
Custom orders of any kind must be paid for in full before stitching begins.
All Massachusetts Residents will be charged a 6.25% sales tax.
If at any time you have questions about shipping please email me: themerriweathercouncil [!at] gmail.com
As the buyer are responsible for making sure your shipping address is up to date in Etsy. I SHIP ALL ORDERS TO THE ADDRESS YOU LEAVE PN YOUR ORDER IN ETSY - NOT YOUR PAYPAL ACCOUNT. To avoid any confusion it is best to make sure your address is the same in both places
I send everything within the United States USPS First Class with delivery confirmation.
Domestic orders generally arrive within 3-5 business days from the time the item is shipped, but please allow a bit of wiggle room! Of course the USPS is doing their best to get things where they need to go, let's trust them to get it done!
International orders will be shipped via USPS First Class International.
International shipping times vary by destination. It is sort of anyone's guess when an international package will arrive, usually it is within 2 weeks - HOWEVER all countries do things differently in customs and such so, let's leave some wiggle room just in case!
MAIL TO CANADA : takes a lot longer than you would expect considering how neighborly we are. (We meaning - america and canada.) Not sure why, but that's is how it is. Canadian customers should expect packages to take longer rather than shorter.
If an item has been delayed in arrival, please let me know! No refunds or replacements will be made until six weeks of nondelivery from date of shipment has passed. This is because it can take up to six weeks for international orders to arrive at their destination due to customs and other such hoopla. And it might end up getting there safe and sound!
If an order within the USA goes off the radar, and 20 days have passed with no delivery I can offer you a refund or a replacement.
Should an item, either domestic or international, arrive damaged, please contact me! I might ask you to send a photo and describe the condition of the item and the packaging so I can be better prepared in the future.
If an item is being shipped directly to a friend or loved one, please let me know! I am happy to include a gift note if you'd like, please just leave this info for me with your order.
As a seller I am not responsible for any fees your country may charge for you to receive the package. Please be aware that some countries charge customs fees.
Refunds and Exchanges
If a return is taking place, buyer is responsible for shipping costs both ways. I will not refund the shipping-to-you cost.
Item must be received and in perfect condition before refund is issued. You will be refunded purchase price minus etsy and paypal fees.
Requests for returns must be made within 4 days of item arrival to you!
Custom orders are NOT returnable. Due to the personalized, made-to-order nature of custom work, I simply cannot accept these items back. If I have sent you the wrong thing, that's a different situation and please contact me if such a situation occurs.
Keep in mind I am doing my best, but mostly I do this on my own so please be patient as I work to make all orders promptly and accurately.
Additional Policies and FAQs
via etsy: http://www.etsy.com/convo_new.php?to_username=merriweathercouncil
via email: themerriweathercouncil [!at] gmail.com
All items in my shop are original works -my photos, text, and products belong to me and are my copyrighted intellectual property.
All items were created in a smoke free home studio. We do however share some space with a small dog. She is kept away from all materials and finished pieces though!
visit my blog to see what I am up to!
Last Updated April 20, 2015