Shop policies
Last updated on
May 9, 2022
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♥♥♥ Hello and Welcome to Metalya! ♥♥♥
We love & care our customers. Always feel free to contact us with any questions or comments regarding our products.
We love & care our customers. Always feel free to contact us with any questions or comments regarding our products.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If for any reason you are not happy with your item, please contact us, and we will do our best to resolve the issue.
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NO Refunds for custom orders.
Request a cancellation within: 3 days of purchase.
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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NO Refunds for custom orders.
Request a cancellation within: 3 days of purchase.
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Payment
We accept payment by PayPal only.
You can pay by credit card through PayPal -
(You don't need a PayPal account to make credit card purchases.)
You can pay by credit card through PayPal -
(You don't need a PayPal account to make credit card purchases.)
Shipping
We ship by Registered post and by Express Door to Door service from ISRAEL.
Product Production: up to 10 working days.
Shipping Option:
EXPRESS POST: up to 10 working days. depending on your location.
REGISTERED POST (to other countries): up to 21 days.
****Please be aware that there will be likely a customs charge or VAT tax due upon receipt - depends on the country of residence. Unfortunately, we cannot prepay these charges and you will be responsible for any fees once the package arrives to your country.
Product Production: up to 10 working days.
Shipping Option:
EXPRESS POST: up to 10 working days. depending on your location.
REGISTERED POST (to other countries): up to 21 days.
****Please be aware that there will be likely a customs charge or VAT tax due upon receipt - depends on the country of residence. Unfortunately, we cannot prepay these charges and you will be responsible for any fees once the package arrives to your country.