Matt Hepler

Contact shop owner

Matt Hepler

Reviews

Average item review
5 out of 5 stars
(31)
See reviews that mention:
quality 3 shipping 6 customer service 3
View all 31 reviews

Shop policies

Last updated on March 24, 2015
Thanks for stopping by my shop. You're the best! Message me if you're interested in custom or personalized items. I aim to please.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Because of the nature of my work, each piece is unique and a replacement may not always be available. Please contact me to discuss options for replacement.

If your item was damaged in transit, please contact the shipping vendor to file a claim. For USPS (my standard vendor, unless you've requested an upgrade), the claim can be started at https://www.usps.com/ship/file-domestic-claims.htm.

I stand behind my work, and I want you to be pleased with your purchase. If you are dissatisfied with your purchase, please contact me. You may return it for a refund within 5 business days of receiving the item, at your cost of shipping. I will refund the original purchase price minus my cost of shipping the item and any fees charged by Etsy or the payment provider (Paypal, etc.). All sales are final after five days of receipt of purchase.
Payment
Payment must be received before items ship. I accept check and money orders, as well as Paypal and Etsy direct checkout.
Shipping
In most cases, items ship within 72 hours of purchase, and usually sooner.

Domestic (US) packages ship via USPS Priority mail and tracking will be provided to you as soon as the item ships - USPS Priority mail includes up to $50 in insurance standard.

International packages ship via USPS at the cheapest available rate. This rate may not include insurance, unless the total order is above $100.

Upgraded shipping (UPS or FedEx) is available at an extra cost - message me before purchase to discuss the rate. Additional insurance is included if the cost of the item(s) totals above $100.