michelewebber's Shop Policies
WELCOME TO MY ETSY SHOP!
In order to make your shopping a happy experience please read the listings carefully to see what you are getting, whether original or print, framed or unframed and please check your sizes carefully. If there is anything whatsoever you are unsure about please just send me a message, I want you to be delighted with the things you purchase from me.
GIFT SERVICE is available on any item at no extra cost (Normal postal charges apply). Your print can be gift wrapped and sent with your message on a beautiful tag. Please contact me within 3 hours of purchase to arrange.
GOODS WILL ONLY BE DISPATCHED ONCE CLEARED PAYMENT IS RECEIVED. For commissioned items 50% upfront deposit is required. For customized items 100% of the payment is required in advance. Please contact me to ask about commissions, please note I only accept these when my workload allows.
POSTAL SERVICES AND DELIVERY TIMES:
ORIGINAL ARTWORK (Paintings, Linoprints, Mosaics) MAY NEED TO BE RETRIEVED FROM LOCAL GALLERIES BEFORE SENDING. You will be kept fully informed at all times. On the rare occasion that an item has been sold the same day on another site/gallery you will be offered the option of choosing a similar item or having a full refund.
LIMITED EDITION AND CANVAS PRINTS WILL NEED TO BE ORDERED FROM MY PRINTERS. it usually only takes a couple of days for these to be printed. However, as I cannot forsee or control how busy my printers are you should allow up to one week for the item to be printed before it is dispatched.
POSTAL SERVICES USED:
PAINTINGS AND PRINTS are sent by UK first class recorded delivery or International Signed For, price of postage depending on the weight of the item. If recorded/signed for delivery is inconvenient for you, just let me know and I will use an alternative service.
CARDS, STATIONERY ART MATERIALS will be sent by standard UK first class or Airmail.
MOSAICS are sent by Collect Plus Courier Service (UK) or International Signed For service.
IN STOCK ITEMS should be dispatched within 48 hours. Please note I cannot post on Saturdays due to teaching commitments.
CUSTOM FEES: Please note that any duties, customs fees or local taxes that items incur on entry to their destination country are the responsibility of the customer.
Refunds and Exchanges
If you are not satisfied with your artwork or simply do not like it, you may return it within 14 days for a full refund. Work must, however be returned in pristine condition and in the original packaging or similar new packaging. Any cellophane covering must be intact and unopened. Work that is sent back damaged will not be refunded. You are liable for the costs of returning artwork. Work should be sent by recorded delivery or other traceable method that includes insurance. If the items you recieve have been damaged during transit you will need to let me know immediately, then return them for repair or replacement as necessary.
Additional Policies and FAQs
SPECIAL REQUESTS OR PREFERENCES Where a colour/style choice is offered please message me within 3 hours of purchase/payment with your preferred option. If I do not hear from you or you have no preference a colour/style will be randomly selected for you. If you have any special instructions or require gift wrapping or other services I must hear from you within 3 hours, or your item may have already been dispatched.
COPYRIGHT All artwork, design and text in my shop is copyright Michele Webber. Immediate legal action will be taken against anyone who uses my images without permission. Any form of reproduction, copying or distribution in any format including digital is illegal. If you have a legitimate request regarding copyright, please contact me.
16 Hall Rise
To email me direct please go to my website at michelewebber.com and fill in the contact form, alternatively use the Etsy 'conversation' service to speak to me.
To email me go to my website at michelewebber.com and fill in the contact form.
Last Updated November 28, 2014