Announcement From June the 1st to July the 10th we're taking a short break. So, hurry up if you would like to order something :)
From June the 1st to July the 10th we're taking a short break. So, hurry up if you would like to order something :)
We are Nora & Dainius, two creative people, a family. Parents of two little girls. We live in Lithuania. For more than 10 years we’ve been working in the graphic design and advertising industry.
The creation of wooden toys was a natural process in our lives. Typically, our first daughter was the inspiration for Mielasiela. We wanted to create safe, ecological, natural and nice, long lasting toys for her. Wood is perfect for all of those reasons.
At first, designing and crafting our wooden products was just a hobby, but now it’s grown into a small family business.
All of our toys are 100% handmade. The whole process of designing, producing and testing is happening within our family.
The simple designs, playful and small size figures are perfect for little hands to hold and use in play.
We want our toys to help kids to familiarise with the world that surrounds them and when they're older - help them develop their emotional world.
Accepted payment methods
If the item is made to order, it will take 3-10 business days to be completed.
A confirmation and tracking number will be provided to you through shipping notification email.
Please let us know if you are needing your item quickly or by a certain time/date.
In Europe your order reach you in 4-12 business days.
Everywhere Else: in 8-35 business days.
There may be delays, especially in very remote locations or during holiday periods.
USPS has upgraded the priority mail service, so since 10 01 2015, U.S. customers will not be able to obtain tracking and delivery information from Lithuania as well as many other countries in the world. Hope that is a temporary situation.
Tracking is also not available in Canada and some other countries.
EXPRESS SHIPPING DHL Worldwide in 2-4 business days.
If you choose EXPRESS shipping, provide your phone number at once during purchase, in the field "note to seller".
TAXES, DUTIES, CUSTOMS FEES
Please note that all taxes, duties and customs fees associated with international shipping are the responsibility of the buyer. Please contact your local customs office for more information.
We send items to the address provided in Etsy.
We are not responsible for re-sending your order if it's been delivered to the correct address provided or if it's delivered to an incorrect address in Etsy. We are not responsible for re-sending your order if a recipient does not pick up or refuses to accept the package.
Refunds and Exchanges
If for some reason customer is not satisfied with your purchase, please contact us within 10 business days after receive your purchase.
Items must be returned unused, with tags, in their original packaging. Returned items and return shipping costs are your responsibility until they reach the return address. Please keep a record of your return tracking. A refund will be issued once we receive returned items. Any items that are damaged when we receive them will not be eligible for refund. Refunds do not include any shipping or handling charges. Custom duties and sales taxes are non-refundable.
Please note that we do not accept returns of any personalized or custom-made products.
Please read all listings thoroughly so that you know exactly what you are purchasing.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use this form to return the original item, and then purchase the correct item in a new order.
Additional policies and FAQs
WHOLESALE: if you have a store and are interested in carrying our products, please email us at: mielasiela.info [!at] gmail.com
Feel free to ask any questions!