MieMoeShop

★ We accept returns up to 14 days after delivery. We will refund the purchase price, minus the shipping costs. You are responsible for the original shipping costs and return shipping fees. Any item returned must be in the same condition s it was at time of shipment and shipped in the same packaging that was sent to you.

★ Please ensure that address details are correct at the time of purchase. We do not accept responsibility or replace lost delivery if they were sent to an incorrect address.

★ We are not responsible for the losses,damages and any duties, taxes, fees or delays that may be assessed by your Government.

★ Our items are not waterproof. We are not responsible of misuse damages.

★ All our items are sent well protected inside a cute packaging. If there's any problem during the shipping (this is very very rare) and your order arrives broken please contact us as soon as possible.

We accept payments through Paypal (which accepts almost all credit cards) and through Etsy with credit card.

We also accept Etsy gift cards.

Sellers will never see yout credit card information.
If you are new to Etsy please check this Etsy payment guide: http://www.etsy.com/help/article/339

COVID 19 SITUATION - Pleas keep in mind that due to the global pandemic orders are arriving about 2 weeks later than usual. Sometimes even a bit more. This is totally out of sellers control, thanks for your patience.

Please keep in mind that if you choose free shipping without tracking number, I can't track your package. We recommend to buy shipping with tracking number to have more control about your order.

- If you are from the US please be aware that lately USPS is not updating the tracking number information from packages from Spain once the order leaves Spain. If you want to get more tracking information once the order leaves Spain you should contact your local USPS office. We are sorry about this situation but it's out of our control.


---

★Your package will be sent from Spain via the spanish national postal service Correos. Once the order arrives to your country, it will be delivered to you by your national postal service.

★Shipping prices are calculated on weight and size and include the cost of shipping materials.

★You can choose Standard Shipping without tracking number or Registered Shipping with tracking number during the checkout.

IMPORTANT: Standard Shipping is NOT trackable. Keep in mind if you choose this option and your package goes missing, there’s not much we can do about it and we can't be held liable.

IMPORTANT: Lately USPS in the US is not updating the tracking number information from international orders in small packages. If you want to get more tracking information once the order leaves Spain you should contact your local USPS office. We are sorry about this situation but it's out of our control.

★ In orders to Italy, Mexico and Brasil only registered shipping is available.

★If you would like to add shipping insurance, or would like your items shipped more quickly, please contact me and I will adjust the shipping price accordingly.

★How long will it take for my order to arrive?

·Shipping to US/Canada and international orders usually takes from 2 to 4 weeks. Keep in mind that sometimes customs may delay the delivery.
·Shipping to Europe usually takes from 1 to 3 weeks.
·Shipping to Spain usually takes from 3 to 7 days.

Please consider this estimated shipping times before placing your Christmas orders.

★ If you need an item for a special date please ask us before buying it.

★ We are not responsible for the losses,damages and any duties, taxes, fees or delays that may be assessed by your Government.

★We are not responsible if you provide a wrong address. We can not change the address of the order once it's shipped.

★ Once your order is sent we can not change the shipping address.

If you have any doubt or issue please tell us! We will be glad to help you :)

★ Our products must be handled with care and are nor waterproof.

★ You should not drink the content of our bottle necklaces. They are just novelty items.

★All images, products and related media are property of Mie Moe and Alejandra Pérez Toba. Nothing from this website can be altered, used or modified without express permission of the authors.

★ Please do not copy our designs. Please do not resell our products.

★WHOLESALE: We are open to wholesale orders of certain products. Feel free to ask us!

★The purchase of an image or painting is only for non commercial uses, we don't transfer the rights of the image. The Copyright is still property of the artist Alejandra Pérez Toba