migem

We want you to be happy with your order. If for any reason you wish to return an item, you are welcome to do so by sending it back to us within 14 days of receipt at your own cost. Once we receive the item in its original resellable condition, you can choose to have either store credit or refund for the item cost. All shipping and insurance costs are non-refundable. We reserve the right to charge shipping fees for any new packages if you are returning it to us for an exchange, especially if tracking is required. No refunds are allowed for custom or wholesale orders.

We accept payments through Direct Checkout and Paypal.

We offer the following discount levels:
Use Coupon Code 10PERCENT for order of $40-$70 to receive 10% off
Use Coupon Code 15PERCENT for order of $71-$100 to receive 15% off
Use Coupon Code 20PERCENT for order of $101-$150 to receive 20% off
Use Coupon Code 25PERCENT for order of $151 and above to receive 25% off

To be eligible for discount, please place your order in one go and use the appropriate coupon code. We cannot combine separate orders and then apply the discount afterwards nor can we apply the discount after the order has been sent in.

Updated January 23, 2022

Due to a significant decrease in cargo flights going in & out of Hong Kong, we will switch our shipping from the Hong Kong Post to SF Express for the following countries: Australia, Canada, France and the US. Tracking will still be provided. Please allow sufficient time for your package to reach you as pandemic restrictions are still very much in place worldwide and may lead to some delays. Feel free to message us if you have any questions.

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Airmail service is not available for Italy, India to name a few. Packages headed to these locations can still be shipped via Surface Mail (around 3-4 months). Shipping to Russia is suspended until further notice.

We offer express shipping via DHL. You can choose this option by selecting the shipping upgrade during checkout. Please leave us a telephone number so we can include it in the DHL form. If you are in a rush or purchasing a high value order, we highly recommend you upgrade shipping for your peace of mind.

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Default shipping is by ePacket or Registered Airmail through the postal system. Note that some countries still do not have Airmail due to Covid-19 so I will ship via Surface Mail. I generally ship the same or next business day of receiving payment. Since I am sending from Hong Kong, international packages can take anywhere from a few weeks to 3-4 months for surface mail depending on the current capacity of the postal system. So please give your packages sufficient time to deliver.


We have no way of tracing Surface Mail packages and some Airmail packages. We will not be responsible for packages lost in the mail if insurance was not purchased. Any import duties or VAT incurred will also be your own responsibility. If the order is stuck in their country's customs, it is also the buyer's responsibility to contact customs on how to retrieve their package.

We encourage you to convo us if you have any questions about our stones or need additional photos. We'd much rather make sure that the item is exactly what you expect rather than have you return them to us. We are also quite flexible so just ask and we'll try our best to accommodate your needs. We'd love for you to be our regular customer and we are willing to jump through hoops if necessary. That's how much we value your business.

We try our best to take accurate photos but bear in mind, there may be differences in color depending on your computer monitor. Also, I have small hands so please refer to the actual measurements listed in the descriptions for the bead size. My hands in the photos help to show the angles and the colors of the stones against skin. Due to the handmade nature of the stones - shapes, sizes and location of the drilled holes may vary slightly. We try our best to disclose whatever imperfections present and welcome your requests for more information, photos to help you make the right decisions.

We try to do our part for the environment so we do not include paper invoices with your package. If you need an invoice, you can always print one yourself. We use bubble wrap to secure your beads and send them in a padded envelope. Occasionally we will also recycle whatever's handy around the office like thick cards to use in our packing. Finished jewelry like pendants are also sent the same way. Sorry since we sell supplies, we do not offer full gift wrapping services but we may have some simple boxes available. Please message to enquire.

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;-
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Michelle Lee, am the data controller of your personal information. If you have any questions or concerns, you may contact me at migembeads [!at] gmail.com.