milkmademomma's Shop Policies
I am so glad you stopped by my little shop! Here at MilkMadeMomma, we strive to create American-Made products made from quality new and repurposed materials. It is our small step to a Greener tomorrow! We hope you will join us in our RE:PURPOSED Promise, and support the Environment by buying recycled, repurposed, upcycled, and vintage items here on Etsy!
I accept Paypal only. Payment is due within 4 days of purchase date. If, for any reason, you wish to cancel your order, please do so within 12 hours of checkout. My turn-around time is very quick, and I often ship within 15 hours of a cleared payment. Thank you for understanding!
I ship all my items whichever way is least expensive for you! I strive to pack the items with care (and padding if needed!). If your item weighs less than 12 oz., it will be shipped USPS First Class Mail 2-5 Days. If you would like Priority Shipping, please convo beforehand so I can adjust your shipping charges or let you know how much the postage will be!
I ONLY SHIP TO PAYPAL ADDRESSES! I CANNOT BE RESPONSIBLE IF YOUR ETSY AND PAYPAL ADDRESSES ARE DIFFERENT! PLEASE DOUBLE CHECK BOTH TO MAKE SURE THEY'RE CURRENT AND CORRECT!
Overseas addresses cost more to ship to. After leaving my hands at the Post Office, your package is at the mercy of the Postal system, as there is almost no way for me to track an international package. I charge actual shipping prices, and I dont add in packaging costs. I cannot be responsible for missing items or damaged items that come through Customs.
Refunds and Exchanges
Unfortunately, I cannot take any of my nursing pads, soakers, or soaps as returns; for hygienic reasons. If your nursing pad starts to come unstitched for some reason, convo me, and I will gladly send you a new one if you'll pay shipping costs!
If you are unhappy with your item, please email or convo so we can work out a happy resolution- your business is important to me; I like my customers, but I LOVE my repeat customers! If you are unsure of my policies regarding shipping/returns/guarantees/payment info, please read the entire policies section. :O)
Custom items also cannot be returned unless they arrived damaged, in which case Buyer pays return shipping, and your item will be replaced free of charge!
ALL nursing covers are fully returnable! Buyer pays return shipping. This means buyer sends the cover back to me, and also includes a nominal fee of 3.00 for return shipping costs on my end.
Additional Policies and FAQs
Please be aware that I cannot be held responsible for any adverse or allergic reactions your body may have to any of my products- If you are allergic to a specific ingredient, please let me know before purchasing. I try to keep ingredients simple and easy to understand.
Please note that all my wool-unless specified- comes to you fully lanolized with USP lanolin solid and a mild baby soap or an organic detergent free soap.. Many of my items come in contact, or are exposed to wool and may have traces of lanolin in the fabric. If you are highly allergic to wool, I suggest you convo first. Thanks for understanding!
We love what we make, and you will too!
Last Updated May 14, 2012