Geeky delights and fresh gamer gear
milkool's Shop Policies
Hi and thank you for your interest in my products.
All the items in my store are designed and made by me, I also do the actual manufacturing in my family's industrial workshop.
I love and inspire mostly by geeky things, like video games, computers, digital art, and things that make me laugh, I just adore being silly at times! :o)
Most of my inspirations came by gifts I wanted to make for my family and friends.
I hope you'll like what you see, and maybe even purchase a special creation for yourself or your loved ones.
Payment is done only by Paypal (can be done with a credit card or eCheck).
Notice that paying with an eCheck will extend delivery time as I only ship after it cleared.
Please notice if you have a reserved listing for a custom item you may not use a coupon for a discount.
If you're in Israel, payment can be arranged cash on exchange, or by bank money transfer.
★ Kindly notice I'm located in Israel and thus any orders are international orders from ISRAEL. I post quickly but during the holidays delivery can take over a month.
US Buyers - I Can't guarantee arrival by Christmas. As international parcels are subject to custom and security checks, and USPS being swamped this time of the year, Please keep that in mind if you're buying holiday gifts for your loved ones and be patient - If you need any further assistance feel free to contact or convo me.
★ I allow combined shipping of several items for a lower cost, the checkout cart should calculate the shipping fee automatically.
★ I usually ship less than 1 business day after payment is cleared, though sometimes it may take 2-4 days if I don't have the actual color you want in stock and need to manufacture it.
Notice that in Israel the post office doesn't fully work Friday-Saturday, so an order during Thursday might be posted only Sunday or Monday and actually leave Israel around Tuesday-Wednesday.
★ I ship international economy mail. Unless otherwise mentioned on the listing then I ship without tracking in a bubble wrap envelope. Tracking is optional and costs and additional $1.5. Shipping usually takes 7-21 business days, in rare cases it takes a little longer. At times it can take over a month because of customs and security checks - I can't control those, I ALWAYS ship as quick as possible. I go to the post office at least 5-6 times a week.
★ If you require your package more promptly, I can use faster EMS shipping which usually takes 4-6 days, for the US it will cost an additional $22 or so, for all other countries please contact me first for a quote.
★ If for some reason you don't receive your package in 40 days since order please contact me ASAP and I'll find the best solution to your liking.
★ NO SHIPPING to following countries: Iran, Iraq, Yemen, Libya, Abu Dhabi, Lebanon, Kuwait, Somaliaת Qatar, Very sorry but my country doesn't allow shipping to these countries.
★ I will not be held accountable to any additional customs/duties/claims made by your country, each country has it's own importing laws and you should be aware of them. That said, most of my items aren't too expensive or heavy to actually warrant such duties.
Refunds and Exchanges
If for some reason you are not satisfied with your purchase and it doesn't meet your expectations please send me a message, and I will do my best to work it out with you. I give a warm and personal attention to all my clients and care for their opinion and feedback.
Refunds due to delivery delays - If more than 40 days have passed since your order was made and you still didn't get it, please contact me and together we'll decide if to ship you a new item or a refund. Do note any kind of delay is almost never my fault, I always ship quickly, but random custom and security checks might cause items to be delayed at times. It happens - If you want to make sure you get it in less than three weeks you can't rely on regular economy post.
Please notice that acrylic (perspex) which is the foundation to most of my jeweleries is a breakable material. Even though it's slightly flexible, delicate designs are fragile and should be worn with care.
If you have an item that needs repair (after use) you can mail the item to me for a free repair. I will mail the item back to you at no charge. Please just message me first.
Additional Policies and FAQs
Custom orders and wholesales are available per request, just send me a message, I respond quickly ;)
Last Updated November 21, 2012