MillieFern

Generally, NO refunds or exchanges on custom items. However, I will take these on a case by case basis(based on whether or not I feel it's an item I can resell in my shop), so please contact me if you have any issue with your custom item. You will always see pictures of your item before shipment; any concerns should be raised before I ship. I always want my customers to let me know and let me fix any issues rather than leaving me a negative feedback rating or having a bad feeling about my shop. Please let me know and please give me the chance to make you happy! If an item has a flaw, I will gladly exchange it for another item in my shop, or another custom item of the same value. However, I take the utmost care to create items of quality. And in any custom project, the client will see pictures ahead of time of the item; this is when questions or concerns should be raised.

I take care in packaging items. They are not breakable. Damage during shipment would be an extraordinary circumstance. If this is the case, I am not responsible. When I ship an item, it is in perfect condition and wrapped carefully, packaged carefully and taped well. If an item is lost during shipment I am not responsible.

If you wish to add insurance to shipping, you need to let me know. It is not automatically included.

I accept several forms of payment. I accept credit cards either via Paypal or Etsy's Direct Checkout System. Either method can be used to pay by credit card. For custom work, often a deposit of minimum 50% is made. I can send an invoice for 50% of the price via paypal where you can pay by credit card or your paypal account.

If you require an item shipped to an address other than what is on your Etsy or paypal account, you MUST let me know when making your order or soon thereafter in a convo. or simply change it as you're checking out. If I don't hear from you, I will most definitely use the address on your etsy account. Please check to be sure it is correct if you have moved since creating your account OR if you want it sent to another party as a gift. If an item returns to me due to this type of error, it is the buyers responsibility to pay shipping again for the item, assuming the item returns to me and I'm able to resend it to you.

I'm now using calculated shipping. Most of the plushies ship in an 8x6x4 box and allow for first class or priority upgrade. The weavings require a large box so that they arrive safe and flat and ready to hang! The price varies greatly based on location.
This is a change- I've always used priority in the past but now you have the option. This is great for small lightweight items like the mini toys. But just be aware if you for sure want it in 2 days upgrade to priority when checking out.
It will default domestically at first class and show you that price. If you want priority, which is the 2 day, then when you're checking out you'll have that option and it's a simple click to upgrade and see all the options- including Express.

INternational default will be first class which has always been my method unless otherwise requested as inteanational priority rates are rather expensive.
International shipments: your government may charge you a tax. This is out of my control and please do not complain to me about it-I promise you I can't change it for you. I have no control. Each country has different rates and it's based upon the cost of the item you're buying.

If you're having an item shipped to a gift recipient, I offer complimentary card with your message- you just need to let me know when checking out or via etsy message. I always wrap each item in tissue and it arrives nice and cute upon opening, but will include an extra card with gift message if you like.

I am not responsible for lost or damaged items. If you wish to add insurance to shipping, please let me know. It is not automatically included but can be added on. I will try to help you as best I can if there is an issue with shipping. Tracking is automatically included with domestic shipping orders. Please let me know if there are issues with shipping/delivery and I'll try to help track it down for you.



Thank you!

I love custom orders and do them all the time! Sometimes it's a new version of something I already have in my shop. Other times,it's a completely new item- like when I was requested to make the likeness of a beloved family dog and a treasured elephant toy- and what about the request to make a double size plush Wii remote (yes, I did)! Don't be limited by what you see. I require a minimum 50% deposit on custom items. I create my own shapes and creatures, I do not use patterns, and I can usually create something you would like. You can also check my "sold" items to see a few of these custom items or my Millie Fern Originals Facebook Page is also full of pics. *I do not currently sell my designs as patterns for personal or professional use. Thanks!
I'm more than happy to work with you and have always had happy customers.

Wholesale:Inquiries welcome.