MillpondJewelryCo

Millpond Jewelry Company

Riverside, California · 59028 Sales

MillpondJewelryCo

Millpond Jewelry Company

Riverside, California 59028 Sales On Etsy since 2013

5 out of 5 stars
(12341)

Shop owner

Andrea

Contact

Announcement   Specializing in sterling silver charms, druzy pendants, beads, chains, jewelry findings and supplies. EVERY LISTING SHOWS THE SIZE ON THE LAST PHOTO. PLEASE CHECK BEFORE YOU BUY.

Orders are shipped Monday through Friday except for holidays. We do not process orders on the following holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and the Friday after, Christmas Eve and Christmas Day.

If you would like to stay up to date with the latest products from Millpond Jewelry Company, please follow us on Instagram, or like us on Facebook!! New photos are added of new merchandise regularly.

If you need to reach me, please send a conversation (convo) through Etsy. Do not use my email address. There are times when emails get lost or put in junk folders and I don't want to miss out on hearing from you! Thanks so much and have a blessed day!!

ATTENTION: ALMOST ALL CHARMS ARE STAMPED ON ONE SIDE OR ON THE EDGE WITH MANUFACTURE INITIALS OR THE QUALITY OF SILVER.

I DO NOT recommend using the items I sell for anything that will be given to children. These pieces are made with small parts that can easily be choked on, etc.

Announcement

Last updated on Jun 11, 2018

Specializing in sterling silver charms, druzy pendants, beads, chains, jewelry findings and supplies. EVERY LISTING SHOWS THE SIZE ON THE LAST PHOTO. PLEASE CHECK BEFORE YOU BUY.

Orders are shipped Monday through Friday except for holidays. We do not process orders on the following holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and the Friday after, Christmas Eve and Christmas Day.

If you would like to stay up to date with the latest products from Millpond Jewelry Company, please follow us on Instagram, or like us on Facebook!! New photos are added of new merchandise regularly.

If you need to reach me, please send a conversation (convo) through Etsy. Do not use my email address. There are times when emails get lost or put in junk folders and I don't want to miss out on hearing from you! Thanks so much and have a blessed day!!

ATTENTION: ALMOST ALL CHARMS ARE STAMPED ON ONE SIDE OR ON THE EDGE WITH MANUFACTURE INITIALS OR THE QUALITY OF SILVER.

I DO NOT recommend using the items I sell for anything that will be given to children. These pieces are made with small parts that can easily be choked on, etc.

Andrea

Contact shop owner

Andrea

View all 4541 items

Reviews

Average item review
5 out of 5 stars
(12341)
View all 12341 reviews

About

Your one stop jewelry supply shop!!

I started selling jewelry supplies because of my love of jewelry. It was a dream of mine to start my own shop. As my daughter got older, I found myself with more and more time on my hands and needed something to do. So, I started Millpond Jewelry Company. I'm so glad I did! I LOVE my job. This is a dream come true and I'm so excited for what the future holds. I have many plans for the future and can't wait to see where this journey takes me. God has blessed my life in so many ways and I am so thankful!

Around the web

Shop members

  • Andrea

    Owner

    I started making jewelry years ago for fun. As time went on, I had a goal of opening a jewelry supply shop where I could offer really nice quality items for reasonable prices, and so Millpond Jewelry Company was started. It's been such a blessing!!

Shop policies

Last updated on June 14, 2018
Welcome to Millpond Jewelry Company! Here you will find a nice selection of pendants, charms, beads, finished chains, findings and supplies at very reasonable prices. Have fun shopping and enjoy your day!
*Orders are currently being processed in 1-3 business days, however during busy seasons, it may take an extra day to process.*

HOURS OF OPERATION:
We are open Monday thru Friday from 7am to 5 pm. Orders are shipped Monday through Friday except for holidays. We are closed on the following holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and the Friday after, Christmas Eve and Christmas Day.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
I want you to be thrilled with your order. If however, there is an issue with your order, please contact me as soon as possible so we can discuss how I can fix it for you. The buyer is responsible for any return shipping fees. Refunds will be issued after I receive your returned package. You will receive a refund of the purchase price, less any shipping fees. Returned items must be in original condition.

We will not refund items that were in a smoker's home. We can not resell items that smell like cigarette smoke or marijuana. If you send us items back that smell like cigarettes or marijuana, we will not issue a refund and we will not pay to ship the items back to you. That will be your responsibility. Thank you for your understanding.

CHAIN SOLD BY THE FOOT IS NOT RETURNABLE.

Custom made jewelry can not be returned if it had been altered in any way. (Cut chains, removed bails, stamped, added clasps, etc.)

If you receive a damaged item, you must send me a photo of the item to receive a refund. I use this to keep track of my losses.

If a package is refused by the buyer, no refund will be issued until I receive the items back in their original condition. Once the items are received, I will issue a refund less any shipping charges or postal/customs fees.
Payment
I accept PayPal, all major credit cards and gift cards.
Shipping
ORDERS ARE CURRENTLY BEING PROCESSED WITHIN 1-3 BUSINESS DAYS and are processed in the order in which they were received, regardless of the shipping method you choose. Orders typically do not ship the same day they are placed because our post office runs are in the early morning. Orders will most likely ship out the day after they are placed unless you place your order on Friday. Friday orders ship out late Monday. We are closed on the weekend and holidays, though we answer messages.

ANY and ALL shipping fees are the responsibility of the buyer.

WHAT DOES IT MEAN WHEN YOU MARK A PACKAGE AS A GIFT? When a customer marks a package as a gift, it simply means that we will not include a receipt in the package. It also does not mean that your international order will be marked as a gift for customs. That is against the law and we are not willing to risk it.

Please CHECK YOUR ADDRESS. I ship ALL packages with the address you have on file with Etsy. It is the buyer's responsibility to make sure their address is correct. If you give me a wrong address or use an old one, (even by accident) the post office will not reship or forward the package for free. They will resend it back to me. (It can take a LONG time for it to get back to me, so please be aware) You will either need to pay again for shipping and I will reship the package once it arrives back to me or, if you choose to be refunded for the order, you will be refunded for the item(s) LESS ANY SHIPPING CHARGES once the items arrive back to me. The post office does not refund money for packages shipped to wrong addresses, therefore neither can I. Thanks for understanding.

All orders are shipped USPS First Class. This shipping method does not include insurance and a signature is not required. Insurance, Signature Confirmation and Priority shipping (faster shipping, (not faster order processing) can be added to your order for an additional fee. These services are highly recommended on larger orders. Please know that we have no control over a package once it leaves our possession. When a package is lost in the mail, we ask for your patience. We are unable to control the post office. This rarely happens and when it does, the majority of the time, these packages do show up. This is one of the reasons why we suggest insurance or signature confirmation. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES. IT IS THE BUYERS CHOICE TO CHOOSE PRIORITY SHIPPING OR INSURANCE DURING CHECKOUT. Larger orders (orders totaling $150.00, less the shipping fee) will ship with insurance and signature confirmation for your and our protection. No exceptions.

PARCELS THAT SHOW DELIVERED: Please understand that once a package leaves our facility, it is completely out of our control and the responsibility of the postal service. If you have a package that says it was delivered but you did not receive it, you will need to contact the postal service. They scan packages as they move, so if it says it was delivered, that is all the information we have to go on and you will need to talk to the post office or your postal carrier. We are no longer refunding or reshipping packages that show delivered. If this is a concern for you, It is highly recommended that you choose priority shipping, insurance or signature confirmation. It does not cost much more and helps to ensure the delivery of your package.

PRIORITY SHIPPING INFORMATION: Please note that orders with Priority or Express shipping are SHIPPING upgrades... Not Processing upgrades. Orders are processed in the order in which they were received. If you select Priority or Express shipping, your order will not ship the same day you place your order, but we will get it out as quickly as possible. (within 24 to 36 hours, Monday-Friday only) If you order on a Friday, your order will not ship until Monday or Tuesday the following week. Our post office runs are in the early morning. Also please note that though it is extremely rare, some packages shipped Priority will not arrive in the standard 2-3 day time frame. The only method of shipping the USPS will guarantee the delivery time for is Express Shipping. Delivery time only included business days. The post office does not guarantee Sunday or holiday deliveries because they do not operate on these days. During busy seasons, packages shipped with Priority may take a bit longer to arrive then expected.

IMPORTANT: If you order a large quantity of a single item from us and we need to special order it for you because we do not have a large enough quantity of the item in stock, we will NOT accept returns for these orders. Please also note that if you place a large order for a specific item and then decide you want to do a partial return for the items you did not use, we will not accept those returns either unless they are a small quantity. Please contact us here on Etsy if you have any questions. Thanks!

IMPORTANT INTERNATIONAL INFO: It can take anywhere from 2-8 weeks for you to receive your order. Our international shipping charges do not cover import charges, customs charges or any other fees other than shipping the package. These additional fees (as well as the cost to ship) are the responsibility of the buyer. Packages that are refused will be refunded less the shipping cost once we receive the package. Please note that once a package leaves the United States, the tracking becomes limited and is beyond our control. There may be some countries that we can not ship to. If you place an order and we find we can not ship to you, we will notify you immediately and refund your compete order. If you were charged less for shipping then is required, you will be notified and an invoice for the remainder of the balance will be sent to you. Your order will ship once the rest of the shipping costs have been paid. INTERNATIONAL ORDERS OVER $150.00 US DOLLARS may need to be shipped via EMS or Priority International. This fee is currently running around $30.00 - $70.00, depending on the weight of your package. This fee is the responsibility of the buyer. Heavy packages may be more. You will be sent an additional invoice for the extra shipping. Once this is paid, your order will ship. If we over charge for shipping, we will issue a partial refund. If you have any questions, please contact us on Etsy.

ANY international orders (no matter the value amount) can not be guaranteed and we are not responsible for lost or damaged packages. Your are choosing to buy at your own risk.

If a package is refused by the buyer, no refund will be issued until I receive the items back in their original condition. Once the items are received, I will issue a refund less any shipping charges or postal/customs fees.

INTERNATIONAL PARCELS THAT SHOW DELIVERED: Please understand that once a package leaves our facility, it is completely out of our control and the responsibility of the postal service. If you have a package that says it was delivered but you did not receive it, you will need to contact the postal service. They scan packages as they move, so if it says it was delivered, that is all the information we have to go on and you will need to talk to the post office or your postal carrier. We will not be held responsible for lost packages.

Because we have had issues with some customs departments in other countries, we have been forced to ship via Express mail only to these countries. We are sorry for the inconvenience but this helps to ensure that your package will arrive.

IMPORTANT: Please do not ask us to mark your order as a gift or enter a lower order value on the customs form. This is a federal offense and we are not willing to do it. Your package will be marked exactly what it is, which is "craft supplies". Thanks so much for understanding!
Additional policies and FAQs
If for some reason there is a typo on the listing (material, price, etc) we will notify you as soon as we see the problem before your order ships. If the price is wrong, we will either refund you the difference if it is marked higher then it is supposed to be or if it is marked less then it is supposed to be, we will give you the option of canceling the order or paying the difference. Please understand that though we are a high volume shop, we are still human and occasionally, there is a mistake on a listing. If you see something and question it, please let us know right away so we can check it out for you. If it looks to good to be true, reach out and ask us about it. :)

Chains come in all shapes and sizes. I can not guarantee that a charm you buy here will fit a chain you have. Most of the Sterling charms I carry have a 5mm jump ring. Pendants are typically larger. If you have questions, please let me know.

If you have allergies to any kind of metal, I advise you to NOT order any of the plated items in my shop. The base metal can irritate people with metal sensitivities.

I take custom quantity orders. Please contact me with any questions! Send me a message here on Etsy. If there is something you wish to order and do not see it, please let me know and I will see if I can find it for you.

Millpond Jewelry Company has the right to refuse service to anyone for any reason.

Please keep in mind that silver and copper tarnish. It is inevitable. These items tarnish for many different reasons and at a rate that is different for everyone. Tarnish also depends on a persons body chemistry.

PRIVACY: We want you to know that we take your privacy seriously. We never keep or store any information about our customers and all information provided to us comes directly from Etsy. The address you supply to Etsy is used by us for shipping purposes only. We will never send you any emails or messages unless it is about an order you have placed with us or if we are responding to a request from you. We never see your credit card information... that is all handled through Etsy. They just send us the payment once it is cleared. The only information we have access to is your name, address and email address which will only ever be used as stated above. We use USPS to ship packages, so your address and/or phone number will be provided to UPSP, which is all done through Etsy, (your information shows up as you entered it on the order) To full fill your order, you must provide us with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering.
Privacy
We want you to know that we take your privacy seriously. We never keep or store any information about our customers and all information provided to us comes directly from Etsy. We use USPS to ship packages, so your address and/or phone number will be provided to UPSP, which is all done through Etsy, (your information shows up as you entered it on the order) To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly. We never see any of your credit card information here at Millpond Jewelry Company. All payment information goes through Etsy or PayPal and then the funds get transferred to us, so we have no access to your credit card information. We will never add you to an email list without your consent. We will only contact you via email if we are having trouble reaching you here on Etsy regarding an order that you have placed. We won't contact you for any other reason unless asked by you to do so.