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mimiscloset2009's Shop Announcement

Please visit my new site; BentMetal Jewelry!
**Mimiscloset2009 has been changed to:BentMetalJewelry.etsy.com**
Thank you for visiting and I hope to work with you soon!

mimiscloset2009's Shop Policies

Welcome

You can find more personal details about me as a designer and metalsmith on my shop page under my profile.

Please remember that all my work is made to order unless otherwise specified. Once you have paid for your order I will contact you with information regarding the turn-around time necessary for your handcrafted piece of jewelry.

All the gold I use in my shop is recycled either by myself or purchased through refineries. All gemstones are sourced locally mined globally and to the best of my knowledge, conflict-free in accordance to the Kimberley Process.

**Argentium silver is a newer alloy of silver that possess the same slow-to-tarnish benefits as fine silver but strength and durability of traditionally used sterling silver. Most earrings and rings are made from this metal.Chosen so your silver jewelry will have more lasting integrity.**

Thank you again for your interest in me as a designer and metalsmith and for supporting me in following my passion.

Payment

I accept Paypal and money orders as payment. Paypal is a secure online payment system and is very easy to use. You do not have to have an account, you simply pay by credit card.
**I will ship to your ETSY ADDRESS unless otherwise specified!**

I prefer your payment to be completed within 24 hours of your purchase. If special circumstances are delaying your payment, please contact via conversation.

If you prefer not to use PayPal and are sending a money order, please choose "other" during checkout.

TAX
Sales tax is added at the Paypal checkout for applicable US residents. Shipments outside the USA may be subject to import charges and taxes that are the responsibility of the purchaser.

Shipping

*Your order will ship to the address you choose during checkout on Etsy, not to your billing (or PayPal) address.

*Most of my creations are made to order, kindly allow approx. 2-3 weeks after your payment has been processed before your fabulous new jewelry is shipped. There are occasions when shipping is delayed but you will be promptly notified if you happen to be that rare case. After your order has processed I will send you a confirmation email stating the turn-around time for your particular piece of jewelry. Once I have completed the work I will send you an email informing you that your new Mimi piece has shipped and when you should expect it.

*All jewelry is shipped USPS First Class Mail and is insured up to $150 for all U.S. residents.

If you are outside the U.S. your package will be shipped via USPS international but will not be insured. If you would like your package to be insured, please contact me so I can revise your invoice to reflect your shipping choice.

*If you just can't wait to receive your one-of-a-kind Mimi piece, Priority, Express and overnight is available. Please convo. me for your special request so I can revise your shipping costs.


*If you have ordered multiple items and one or more item is a gift, please inform me so I can package them separately otherwise they will be carefully packaged in the same jewelry box.

Please feel free to contact me at any time with questions or concerns.

Refunds and Exchanges

I want you to be happy with my jewelry. If for any reason you are not totally enamored with your purchase, please contact me within 7 days of receipt of your jewelry to discuss the problems and see if I can resolve your heartache.

If the work you ordered qualifies for a return the jewelry must be returned in its original packaging.

Please remember that custom orders (including any ring made to order in your size), 'Alchemy' requests and 'Reserved' items are non-returnable.

Additional Policies and FAQs

WHOLESALE
Wholesale inquiries for boutiques and galleries are very much welcomed! Feel free to contact me via etsy or send an email to michellelenae [!at] gmail.com

FEEDBACK
This is an important tool for online purchases so please leave feedback when you can. If for any reason you are not satisfied with any part of our transaction please contact me first so I can do my best to remedy the situation.
I consider the sale complete once I hear back from you that the item arrived safe and sound and you are happy!!!!!!!!

SPECIAL ORDERS
If you want a custom order, please, contact me so we can begin a conversation about what you are looking for.

I do a great deal of custom work and custom bridal work including engagement and wedding rings. I also offer a unique service for bridal work that you won't find with other designers. To learn more, please contact me or go through the "request custom item" or you can email me at michellelenae [!at] gmail.com

Last Updated February 3, 2011