MimsyBorogroveDesign

Diamonds and Opals and Moonstones

LA, California
4,453 Sales | 5 out of 5 stars

MimsyBorogroveDesign is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

MimsyBorogroveDesign is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on December 23, 2018

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 3 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
We are here to make you jewelry you love. If you have questions or problems with your order please contact us. Just click on “Contact Shop” or “Ask a Question”

We offer exchanges and store credit and refunds under limited circumstances. All items must be returned in the original packaging in new/unused condition. Postage and adequate insurance is the responsibility of the buyer. Please do not send anything back without notifying me first.

CANCELLATIONS
We make items to order, by hand. If you need to cancel an order please do it within 3 hours of purchase for a full refund.

DAMAGED PACKAGE
If the order is damaged upon arrival, please let us know within 24 hours of delivery and send a photo if possible.

RETURNS
To return a damaged item, please let us know within 17 days of delivery and ship it back within 14 days of delivery
Please allow up to 10 days after we receive your exchange / return for processing.

EXCHANGES
We are usually happy to exchange items in perfect condition, within 3 weeks of your order. Just send the original item back to us for a refund and purchase the new item as usual.

EXCEPTIONS
Because of the nature of these items, we can't accept returns or exchanges for:
All earrings (sanitary reasons)
Custom or personalized orders unless we made a mistake
Items that have been worn or damaged
Wholesale orders

RETURN SHIPPING FOR REFUNDS OR EXCHANGES
If you are returning the package for a refund or exchange, please note that shipping fees will apply, unless we made an error and sent an incorrect product. Please allow 5 days to process your refund.

REPAIRS
If any defects/malfunctions occur within the first 5 months after purchase date, I will fix & return it back to you for free. Please message me for return address (repairs only).

FEEDBACK
Your satisfaction is important to me. If you are not happy with your order for ANY reason please let me know first.
Payment
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
California orders will include sales tax.
International buyers are responsible for their country's customs tax, if any
Shipping
SHIPPING INFO

U S A ORDERS
We offer free USPS standard shipping in the United States.
At checkout, you have the option to choose faster shipping in the drop down menu. Ship times do NOT include production times. However if you select expedited shipping, we will try to get your order completed faster.

SHIPPING OPTIONS:

U S A ORDERS
USPS Standard Shipping: free of charge
3-5 business days

USPS Priority Shipping: $10.95
2-3 business days

USPS Express Shipping: $29.95
1-2 business days
INTERNATIONAL ORDERS
STANDARD INTERNATIONAL: $16.95
7-28 business days

PRIORITY INTERNATIONAL: $36.95
6-12 business days

EXPRESS INTERNATIONAL: $62.95
3-7 business days

* I M P O R T A N T *
Since TRACKING is NOT INCLUDED in International First Class Mail we can not guarantee the arrival of your package and can NOT be responsible for lost or stolen packages.
Please upgrade to Priority or Express Mail which does offer TRACKING and
International orders over $200 must upgrade to Priority or Express Mail.

For International orders, exact shipping times can NOT be guaranteed due to possible customs delays. Please also note that customs fees and charges have nothing to do with your prepaid shipping costs, and are not covered in your Etsy purchase. These are assessed directly by your country and the actual cost is determined at their discretion.