ConsultTheForest
Indianapolis, Indiana
Shop policies
Last updated on
May 10, 2022
I strive to provide excellent customer service and to correct any mistakes on my end with integrity and promptness. Please don't hesitate to message me here with any questions, requests, concerns, and anything else you may need, I'm happy to work with my customers in any way needed and want you to be totally satisfied with your purchases here. With Love and Light,
Jessi
Owner at Mineralism Crystals
Jessi
Owner at Mineralism Crystals
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I accept returns within 14 days of order receipt. Buyer is responsible for return shipping. Please ship product back to me within 21 days of receiving your package, with tracking number forwarded to me. Refunds will be processed within 14 days of me receiving the returned item, or within 14 days on a case-by-case basis for any other event that qualifies for a refund. Please contact me with any other questions you may have regarding refunds.
Payment
I accept payment through any method offered via Etsy, including Paypal and credit/debit card, and easy international transactions as well.
Shipping
I ship within 3-8 business days of order placement, often sooner, once payment has been received.
I am happy to combine orders in the event you make two purchases on the same day or before I ship your first purchase, simply alert me to your dual purchases with a quick message, and I will combine shipping and immediately refund you the shipping charge for one of your orders.
If you need special shipping requirements that aren't offered, feel welcome to contact me and we will find a solution together.
I am happy to combine orders in the event you make two purchases on the same day or before I ship your first purchase, simply alert me to your dual purchases with a quick message, and I will combine shipping and immediately refund you the shipping charge for one of your orders.
If you need special shipping requirements that aren't offered, feel welcome to contact me and we will find a solution together.
Additional policies and FAQs
I intuitively add thank you gifts to each order I send out, no matter how small. I do not package out gifts before getting an order, instead I pick each bonus item specifically for you after your purchase.
I am happy to send out orders as gifts, and I would love to include a custom message from you to the recipient. Simply let me know in a conversation on Etsy, or there is space to leave me a note including the message you would like to send when you make the purchase. Your personal message will be printed on rich card stock paper and will be included in the package instead of a receipt. I will also do my best (depending on the shape and size of the items purchased) to both protect the gift thoroughly and to create an aesthetically pleasing present for the lucky person on the receiving end. If you have any other preferences, please don't hesitate to ask! I will always strive to do my best to make your purchase just right for you.
I am happy to send out orders as gifts, and I would love to include a custom message from you to the recipient. Simply let me know in a conversation on Etsy, or there is space to leave me a note including the message you would like to send when you make the purchase. Your personal message will be printed on rich card stock paper and will be included in the package instead of a receipt. I will also do my best (depending on the shape and size of the items purchased) to both protect the gift thoroughly and to create an aesthetically pleasing present for the lucky person on the receiving end. If you have any other preferences, please don't hesitate to ask! I will always strive to do my best to make your purchase just right for you.