We pride ourselves on using only the best quality minerals and providing amazing customer service! At Mineral Maven if your not happy neither are we! We belive in going above and beyond everyday with you in mind.
PLEASE NOTE: All eyeshadows are filled in either 5g or 10g jars unless otherwise noted. This means you have approx 1.5g for a 5g jar and 3g for a 10g jar of product!
All products are made to order. Due to the fact that our makeup is made from natural ingredients they come with NO expiration date unlike your name-brand products!
We do not use any perfumes or fragrances in our products so it is suitable for all skin types. However, if you have sensitive skin please spot test prior to using our products for your protection.
Accepted payment methods
Returns and exchanges
Due to the nature of the product no refunds will be issued.
Special Options ::
We are more then happy to send your order as a gift! Simply leave us your wishes in the notes to seller section as to what to include on the message card, and any other instructions you deem necessary.
Gift Certificates are available upon request!
**Current TAT is up to 10-14 business days. Please keep this in mind when ordering!**
All orders placed prior to 2pm will ship within 10-14 business days (Monday- Friday), orders placed after 2pm please allow 1 business day extra. We ship W-F. If for any reason your order can not ship within 10-14 business days (15 business days if order is placed after 2pm) from your order date we will contact you via convo.
You will be provided with a tracking/confirmation number once the order is processed and ready to ship.
We are not responsible for lost, damaged, or stolen items in the mail, including those stuck in customs. Please make sure that your addresses in Etsy and Paypal match and is the correct address to send your order. I am not responsible for orders shipped to an incorrect address.
All P.O. Box, APO/FPO Military Addresses and International orders will be shipped via USPS.
If you have ANY questions regarding your order, please let us know via Etsy Convo.
Additional policies and FAQs
Points are earned based on the amount of your purchase. Below is the $ amount needed to be spent (pre-tax & prior to shipping) and the rules of the system.
$0 - $10 10 Points
$10.01 - $20 - 20 Points
$20.01 - $30 - 30 Points
$30.01 - $40 - 40 Points
$40.01 - $50 - 50 Points
$50.01 & Up - 60 Points
Points will be added up until you reach 100 points. Once you reach 100 Points you can then redeem them for 1 free 10g jar of eye shadow of your choice on your NEXT purchase. (Colors can only be chosen from the section labeled Mineral Shadows....please put color choice in notes to seller on your NEXT order, only 1 free shadow per order) After you reach 100 points you start over again. All remaining points over 100 are rolled over to the next cycle. Returns will result in a loss of points totaling the amount of return. Exchanges will never lose points. However you can earn extra points if you are exchanging for a item of greater value. Extra points will be given based on the price difference. Points are not earned on sample sales.♥ ♥ ♥ ♥
Want to earn points FASTER? Well now you can! In addition to our new Rewards Program we are also now offering the Referral Program! Its quite simple really, just refer a friend, relative, neighbor, classmate....anybody! When they place their first order all they need to do is put a little message in the notes to seller section saying they were refered by you! (Have them include your full name) For each person you refer you will be awarded 5 bonus points. You can refer as many people as you like! So go spread te word about Mineral Maven and be on your way to a FREE eye shadow of your choice!
Please Note: Referal points do not count until after you have made your first order.
Custom orders are welcomed, although payment is required prior to any Custom work being done. Please note that custom orders may take longer. We will let you know the expected turn-around time for your individual order (TAT's may change due to availablity of product and dificulty of project). If you need the order expedited please let us know and we will make every attempt to accomodate you!
List of Ingredients in Mineral Mavens products include:
Mica, Oxides, Sericite Mica, Magnesium Stearate, Carnauba Wax, Titanium Dioxide, Tin Oxides, Cosmetic Grade Glitter.
*****Currently all pigments listed in the shop are safe for eyes, lips, face, and nails. Should a pigment ever be created that is not safe for and of the following eyes, lips, face or the nails, It will have in BOLD letters what it is not safe to use on.*********
******Currently in the shop Pearl Frosting, Kuro, Jaws, Cloud 9 and all Glitters are not a Mineral Maven creation. These also have a disclaimer in the indivdiual listing********
All ingredients are safe for use on eyes, lips, face, and nails and more importantly there is nothing in my products that cause reactions for those with sensitive skin. Only the best is used in Mineral Maven!
Any questions please feel free to contact us at mineralmavencosmetics(.)gmail(.)com