Sustainable and Handmade

Melbourne, Australia

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mingus is taking a short break

Dear Songsuwan

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Dear Songsuwan


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Shop policies

Last updated on April 8, 2011
Welcome to my shop and thank you for looking I hope you found something you really love. All cushions and purses/cases are made to order so please allow 1 week for the construction of your cushion and 2-3 days for the completion of a purse.

Accepted payment methods

Returns and exchanges
I will accept returns for any faulty item if you contact me within 7 days of receiving that item. Please contact me as early as possible so that I can work out any of the problems for you. Any international shipping back to me will be at your expense and I will pay for shipping back to you, if you would like it to be exchanged or fixed, or I will refund the item price (minus initial shipping costs) to you once I have received the item.
If you are having any problems with paying, through Etsy or PayPal, just let me know so I can try to help you and also know what is happening with the sale.

If payment is not received within 5 days and you do not respond to my communications in that time, then I will contact you to let you know the sale has been canceled.

International: I use paypal as the is the only method available to me, you can pay with your credit card if you do not have or want an account, just follow PayPal's instructions.

Australian/Domestic: You can use paypal or a bank transfer. If choosing a bank transfer choose other as form of payment and I will send you my bank details and a converted amount via XE.com (rounded down to the nearest dollar) for the price in AUS dollars.

If you would like an invoice please ask as I do not like to waste paper. I can send a pdf invoice via email or a recycled paper invoice in your package.
International shipping: The post office states that it can take 5-10 business days for your package to arrive and sometimes, depending on your customs agencies and postal service, a little longer. So please give the package 15 business days to arrive just in case before contacting me and then I will do everything I can to make sure you get your purchase.

Domestic shipping: I use Australia Post and it can take 1-2 days for Melbourne and up to 5 working days for the rest of Australia. Please give the post 1 full week before contacting me and then I will do everything I can to get you your purchase. I can post via express post which is a few dollars more if you would like, just make sure you do not pay and leave a message for me so I can send you a revised invoice/price.
Additional policies and FAQs
For any wholesale orders please email mingus [!at] mingusdesigns.com. You can also find more information at http://www.mingusdesigns.com. Sorry but I will not be accepting any consignment orders.