minoakastudios

handcrafted candles and things

Dallas, Texas | 259 Sales

minoakastudios

handcrafted candles and things

Dallas, Texas 259 Sales On Etsy since 2011

0 out of 5 stars (62)
J Neatherlin

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J Neatherlin

Reviews

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quality 2 shipping 20 customer service 16
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Shop policies

Last updated on October 24, 2018
Welcome and thank you very much for taking a look around my shop - you must have really great taste! All of the images and/or stuff that you see here was taken and/or otherwise created with my own two little hands. They are one of kind items made to my own rigorous standards. I would never sell anything that I myself wouldn't be thrilled to buy. I accept repeat business as a compliment and indeed strive for it. As such, my customers must, must, must be happy with their purchases. Custom orders also make me happy and are very much appreciated as well...just please, for my own sanity, allow enough time to fill larger orders.

Also, most photographs are available in various sizes so if you don't see the size you're looking for, or have any questions at all, please contact me.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Money Order
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I take the greatest care when shipping items and they should get to you in perfect condition. If for any reason they do arrive damaged, please contact me immediately. We can always work something out. And naturally, 100% money back if you absolutely hate what you bought from me (minus shipping, of course).

*Please note that computer screens may differ and the color of the piece on the screen may not look exactly like what you receive. This is because different types of monitors are calibrated differently. Also, any prints with a "soft focus" or texture work (grain, spots, etc.) were created that way on purpose, please keep that in mind when ordering.
Payment
I accept Paypal and money orders and will ship just as soon as I have a correct address and payment secured. Please note that you do NOT need a PayPal account to pay via credit card. Simply select the "PayPal" button at checkout and follow the instructions. Payment made as soon as possible after the transaction will only speed your purchase to you!

If I don't receive payment, notification of payment or intention of payment within a week of purchase, I will attempt email communication...if no response, I will then relist the item on Etsy.
Shipping
In most cases I will ship by USPS, however, if you wish to have a speedier shipping experience please convo me and I will do a special listing that includes your desired shipping. Please allow 7-10 days after your order is placed for it to arrive. If it's going to be any longer, I will let you know. For photographic prints, once the order is received from you I, in turn, order them from a professional photo printing lab. Once I receive them, I inspect them and then ship them out to you. Prints up to 11x14 are shipped in a stiff mailer.
Additional policies and FAQs
Thank you again for your patronage. It's fine folk like you that keep my hands dirty, my clothes stained, and my soul happy.