MintConspiracy

Due to the nature of plush items, decisions about refunds and exchanges are made on a case-by-case basis. Please don't hesitate to contact me if you have any trouble with your order -- give me a chance to make it right.

**I offer combined shipping rates if you're ordering more than one item. Please place items in your cart, then view your cart to see the total shipping cost.**

I am located in the United States. Depending on final packaged weight, orders within the US ship via either First Class or Priority Mail. International orders will ship via First Class International. I'm happy to discuss other shipping options -- contact me if you're interested. My shipping fees include the cost of postage along with a minimal "handling" fee to help me cover the additional costs of getting your item to you quickly and safely.

I use mostly new shipping/packing materials. If you'd prefer recycled material instead, let me know and I'll do my best. Some larger or international orders may be shipped in recycled boxes.

In the case of international orders, all possible customs duties and fees are the responsibility of the buyer. I am required by law to fill out customs forms completely and accurately. Some countries have customs policies that prohibit the importation of items like mine; I reserve the right to cancel sales from customers in those countries. If your country is not listed in my shipping rates and you wish to place an order, please contact me. Note: I am definitely unable to ship to Italy, Spain, and France.

In an attempt to save a few trees, I do not automatically include receipts (packing slips) with US orders. If you would like a receipt included, please let me know. In order to comply with postal guidelines, orders being shipped outside the US will include a packing slip.

I do my best to ship all orders within 1-2 business days after receiving payment; in the unlikely event of a delay, I always keep my customers informed. Any anticipated delays will be noted in my shop announcement.

I ship to the address you indicate while checking out here at Etsy. Buyers, please remember to keep your PayPal shipping info up to date!

♥ Custom Orders ♥
As of 2016, I am not actively accepting custom orders to remake sold items.

For new plush designs based on your sketches or descriptions, my 2016 rate for design time is $42/hour; it takes an average of 4-8 hours to create a new design, with a minimum non-refundable deposit of $84 to cover the first two hours. This charge is in addition to the cost of the finished item(s).

♥ Photographs and Colors ♥
I do my best to portray and describe colors accurately in my listings' photographs. Please keep in mind that some computer monitors may display colors differently. Feel free to send me a convo if you have a question about an item's color.

♥ Allergy Sufferers ♥
Please note that I live and work in pet-friendly environments and have cats (and turtles and fish and anyone else who follows me home). I don't allow them access to the items I have for sale, but if an item from a pet-friendly environment might bother you, please keep that in mind. My items are all created and stored in a strictly smoke-free environment.

♥ Safety ♥
Although I wouldn't sell anything I didn't feel was extremely sturdy and tough, I do not label, intend or market my designs as childsafe toys. Most of my plush items include small parts (and potential choking hazards) like plastic craft eyes, and should be considered "handmade collectibles" for grown-ups and older children (over the age of 12).

♥ Trading ♥
Looking to trade? Most of my Etsy income goes toward supplies and bills, so I rarely set up trades.

♥ Discounts ♥
I regularly get requests for discounts, especially if more than one item is purchased. I do not give discounts in response to these requests. I pay my bills with monster sales, and I price items as fairly and competitively as I can while still covering my time. I deeply appreciate customers who understand and respect this.

♥ Questions? ♥
Feel free to start an Etsy conversation, or email me at mintconspiracy (at) gmail-dot-com. Your concerns and comments are important to me, and I'll do my best to get back to you as quickly as possible.