I want my customers to buy with confidence. Therefore, I allow for return and full refund (that includes original shipping). The item must be returned in the SAME condition as when I sent it out. Return must be mailed within 7 days after item is delivered to buyer. This should be enough time for the buyer to examine and evaluate the item. Buyer pays return shipping cost, unless it is a obvious listing error on my part. The only exception are custom and special orders, these are not returnable.

I accept credit card via Paypal, Money Order, and Personal Checks. For buyers' protection, please DO NOT send cash.

I personally inspect and package every order. I usually ship your package 1-2 business days after payment is received and cleared. I use the United Stated Postal Services. Your package will be shipped with Delivery Confirmation.

FAQ : Frequently Asked Questions at Minty Yu

Q: How do I give you feedback for my purchase?
A: Instructions can be found here: http://www.etsy.com/help/article/102

Q: How do I find your store at etsy?
A: You can enter my store directly by going to mintyyu.com OR if you are already at the etsy site, next to the “Sign In” tab is a search category tab that is defaulted to “Homemade”. Click of this tab and select “Shops”. Type in “Minty Yu” in the search field and click the “Search” tab. You will see my shop in the search result.

Q: Are your designs mass produced?
A: Absolutely not. They are produced in very limited numbers. If you are a buyer, you can be sure you have a truly unique item.

Q: What local stores carry your label?
A: Currently, I am only selling at my online store. However, if you are in the NYC area, I would be happy to make arrangement to show you my current apparel line.

Q: You don’t have my size; can you make one in my size?
A: I can’t just make one, but if I receive additional feedback or request, I may create additional sizes for a particular pattern.

Q: Can you make custom orders?
A: Yes, due to the amount of time involved, it will cost more than the prices you see in my store. If you are interested, please email me what you want and I will quote you a price and timeframe that is needed to complete the order. Payment must be received before I start to work on your order. Also, custom orders are not returnable.

Q: Can I buy your pattern designs?
A: Unfortunately, my pattern designs are not for sale. If I ever decide to retire a particular design, I’ll consider making it available to others.

Q: I am a fashion writer / reviewer. How do I obtain a sample for review?
A: I would love to hear from you. Please write me through etsy to initiate contact. My email is also indicated at mintyyu.com . After our communication, I usually create a reserved listing for you to purchase with free shipping.

Q: I am a wholesaler, what are your wholesale prices?
A: Please write me at info.mintyyu [at] gmail.com to initiate contact. Or write me via etsy's email messaging system.