handmade soap | organic soap | natural handmade soap
mirasolfarm's Shop Policies
Welcome to the business end of Mirasol Farm! We are committed to creating the same culture in this e-commerce cyberworld that we imperfectly strive for in our personal lives: a belief in the unmatched power of respect, honor and a love of humanity.
Mirasol Farm accepts direct checkout through Etsy, Paypal, and personal checks.
Wisconsin residents will be charged 5.5% sales tax, calculated automatically at checkout by Etsy.
We always ship orders within two business days, usually within one.
Small orders under 13 ounces (or 4 pounds international) ship first class, and all heavier packages ship by Priority Mail. We're happy to explore express shipping options if urgency is required!
The shipping rates we assign to items are as exact as possible, not inflated with handling fees or other costs. We're careful to always reimburse shipping fees overpaid by $2 or more, and will absorb the difference if we've underestimated the actual cost.
We've done our best to calibrate accurate fees, even with multiple-item orders. If you're concerned at all about the shipping rates of your order, please email us for an exact quote. If possible, we will set up a special flat-rate listing for you. See this help article for more information on how combined shipping rates are calculated http://www.etsy.com/help/article/191
We also will gladly include a gift card and a note with any purchase. Simply leave details in notes to seller during the transaction.
Please let us know right away if your order hasn't arrived in a reasonable time frame - we'll either help you track it down (if it was sent Priority Mail) or send a replacement package.
We happily ship everywhere! Packages under 4 lbs. ship first class international and packages over that weight must go Priority Mail, which gets a little more expensive.
We're sorry to report that international shipping rates went up quite a bit in January 2013. Again, we've done our best to assign exact shipping costs to items and always reimburse shipping fees overpaid by $2 or more.
Here's a two-part strategy for buying things from the U.S.:
* Stay under 4 pounds in your package weight (2 lotion refills and 3 body sprays, 2 lotions and 5 soaps, e.g.) OR
* Go nuts, way over 4 pounds and fill up a medium flat-rate Priority Mail box, as it will jump up in cost to ship but again, it's flat rate.
Any questions, get in touch.
Please note that international buyers are responsible for any duties and customs charges that may be incurred.
Refunds and Exchanges
Mirasol Farm understands the attention you pay to what's in your bath and body products - we do, too! To help you choose the best product, we list every ingredient clearly in the item listing except our unique essential oil blends. Essential oils are fully listed on product labels and we're happy to share them with you upon request. Please let us know if you have concerns or questions about any ingredient.
We will happily refund the purchase price of (or replace, whichever is appropriate) any product that is found to be defective in any way. Please let us know right away if you have any concerns at all about your order. We'll do our very best to resolve the matter promptly.
Due to the personal nature of bath and body products, we're sorry that we cannot exchange items.
Additional Policies and FAQs
***What do we mean by organic soap?***
Bath and body products are not yet actively regulated for organic labeling! This gap leaves room for much spirited debate and interpretation among artisans and crafters. So for now, consumers have to look closely at ingredients and make buying choices in alignment with their own philosophies and interests.
Here's our approach to organic bath and body labeling: we adhere to the USDA guidelines which specify that products containing over 95% organic ingredients may be labeled as organic without qualification. We use ONLY organic and sustainably harvested oils and botanicals, but do not use organic essential oils yet due to their cost. (We're working on it!) The other crucial ingredient - sodium hydroxide, or lye - simply transforms the organic oils into soap, and since neither love nor money can source organic lye, we do not count it in our 95% calculations.
Feel free to let us know if you have any questions about our ingredients or organic labeling!
~Did you get here from our soap section and wanna go back?~
Here's the rabbit hole http://www.etsy.com/shop/mirasolfarm?section_id=5838873
Mirasol Farm is happy to consider requests for wholesale relationships - please contact us directly for pricing. We're unable to take on any new consignment arrangements at this time.
W10195 560th Avenue
River Falls, WI 54022
casey [!at] mirasolfarm.com
Last Updated December 3, 2014