MisfitManorShop

I have a standard online refund policy. My customers are important to me and your satisfaction matters. If you are not satisfied with your item I will provide a full refund for the price of the item (excluding shipping) provided you return it to me in the same condition it was shipped to you in within 14 days. The buyer must pay return shipping. Please note I do not accept returns on customized and/or personalized items.

If your item is damaged in shipping simply provide me with detailed photographs of the damaged item and packaging (within 14 days of receipt) and I will file a claim with the shipper and refund your money immediately.

Payment Policy:
I accept credit cards, debit cards, google wallet, Apple pay, paypal and etsy gift cards.
Payment must be made when your order is processed. I begin processing orders as soon as I receive payment.

For my in stock items (sympathy cards, finished artwork, etc) once I am notified of your payment I ship in stock items within 24-48 hours (Monday - Friday). Any orders of in stock items I received on Friday after 3:00 p.m. will ship on Monday morning. Custom and personalized items ship within 2-5 business days (please read individual listings for exact turnaround times on custom items). I ship most of my orders via USPS. I use tracking confirmation for all items and insure items that are shipped Priority Mail. Please note that as of March 9, 2021 we no longer participate in Etsy's Free Shipping on purchases over $35 program as this was too unprofitable for our shop. We still offer free shipping on many of our higher ticket individual items. I will notify you with the tracking information as soon as the item has shipped (via Etsy). Production and shipping time frames for custom orders vary for each order. If your item seems to be delayed please contact me and I will track it and keep you posted on its expected arrival. Please allow enough time for production and shipping when ordering Pawty items that you need by a specific date. Please do not ask me to rush an order or send a message with your order with your "need by" date unless you have purchased both a Production Rush and upgraded your shipping to Priority and have contacted me to make sure I can get a Rush Order done.

Please make sure that the shipping information you provide me with your order is accurate! Once your order is shipped to the address provided by you in your order there is nothing I can do if I have been given the wrong shipping information (and your order has already shipped). Please note that I cannot cancel an order that has already been shipped.

I take great care in packing your items to ensure everything arrives for you intact.

If you are in need of expedited shipping I offer shipping upgrades; if you don't see an upgrade for your item please send me a conversation through ETSY and I will arrange a listing for your upgraded shipping right away.

Shipping Issues: I ship every item with tracking and will provide tracking information to you when I ship. I purchase all of my shipping labels through Etsy which means that you will receive notice (through your Etsy account) as your package moves (i.e. when it ships, an alert the day it is scheduled to arrive and again the moment that it is delivered to your address). Due to the alarming number of scams being run on Etsy sellers I cannot refund or replace items that the shipper (USPS/UPS/Fedex) tracking has marked as delivered to you.

Rush Orders:
I do take rush orders WHEN I can reasonably handle doing it. Please contact me first to verify that I can take on a rush order. I care for several handicap dogs who need me around the clock so it is not always possible for me to accommodate requests for Rush Orders. Etsy gives buyers an estimate of both production and shipping times when you view items and place orders. Please do NOT send me messages with an order asking for a turnaround faster than the estimate Etsy gives unless you have discussed a rush order with me and have purchased both a Production Rush and upgraded your shipping to Priority Mail. I typically have a full day of orders ahead of me each day and a large family to care for.

What are your shop hours?

For orders: The Misfit Manor Shop takes orders 24/7.
For questions: I respond to questions/conversations through Etsy Monday-Friday 8:00 a.m. - 5:00 p.m. (Eastern time). I make every effort to respond to messages within an hour of receiving them. During peak holiday selling times I respond to messages within 24 hours.
For production: I work in my studio Monday-Friday 8:00-5:00 p.m.
For Shipping: I process & ship orders Monday-Friday 8:00-5:00 p.m. I ship my orders quite fast. For items that I have in stock I typically ship within 24 hours (Monday-Friday). I don't pack and ship on weekends. For Pawty items that are personalized I ship within the time frames noted on each individual listing (typically 2-5 days). Please make sure you allow time for shipping and production when you place an order. If you are placing a custom order I will discuss processing and shipping time with you individually.

How we handle Shipping Delays
I process, make and ship my orders within the time frames specified on my listings. I can not, however, control the speed of shipping services. Because most of the items in my shop are under 1lb in weight I use USPS almost exclusively as it is the most cost effective way to ship. Please note both the production time and shipping time estimate when you are placing orders with us. If you are in a hurry for a product I highly suggest upgrading your shipping to Priority Mail. If you are experiencing a shipping delay on an item please contact me. I will monitor the tracking for you and keep you up to date on the package movement. My return/refund policy applies if your items arrive after a date for a party (please read my refund/return policy).

Do you take Rush Orders?
I take Rush Orders if I can make it work within the construct of my family responsibilities. I charge a $20.00 Rush Production Fee. I am full time mom to a house full of handicap dogs who need me around the clock so it is not always possible for me accommodate rush orders. Please message me if you need a Rush Order to discuss if it is possible. Please do not ask me to do Rush Orders unless you are willing to pay a Rush Order Production Fee and upgrade your shipping to Priority Mail.

Are all the items in your shop made by you?
I make nearly all of my items for sale in my shop myself in my home studio surrounded by my family of special needs dogs. I do also offer a selection of carefully procured manufactured pawty items that fit well with my own handmade pawty items. During the holiday season my wonderful husband works with me to pack orders and prepare my shipping materials.

What size Pawty hat do I need?
Most of my Pawty hats are available in 4 sizes (teeny tiny, smedium, large and Xlarge). If you need help deciding which size you need for your dog just message me on Etsy and I will help you figure out the best fit.

How much table confetti do I need?
I recommend 2 packs of confetti per table if you are decorating the entire table with confetti. I recommend 1 pack if you are decorating only around a centerpiece on your table.

What if I have questions?
I am very responsive to conversations through Etsy. If you have a question on one of my items please know that I will respond to you as fast as I can. I don't discuss orders placed on Etsy outside of the Etsy conversation platform.

Do you take custom orders?
I am happy to take custom orders if there is enough lead time for me to get them accomplished. I have even produced pet themed favors for dog lover weddings! Custom orders require me to source supplies, design, make and ship (which can take several weeks). If you are looking for a custom order please send me a convo through Etsy and let's talk about what can be done! I charge a $20.00 Fee to customize any of the items that can be customized. Please do not order an item in my shop with a note that you want me to customize it unless we have discussed the customization and you have purchased the customization upgrade.

How do you pack your orders?
I take great care in packing my items. I purchase quality shipping mailers and wrap all items in plastic within the shipping mailers.

Can I have you ship a gift directly?
Yes! If you are purchasing an item as a gift for someone else I would be glad to ship direct to your recipient. I offer Gift Wrap at check out ($3.00). I use pet themed materials and include a hand written gift tag. Please make sure you put any information, such as a note for your recipient, in your Notes to Seller when you check out.

I do not use customer information for anything other than what is was provided for (shipping). I do not share customer information in any form under any circumstances.