misluo

Modern Handcrafted Jewellery

Edinburgh, United Kingdom 1573 Sales On Etsy since 2010

5 out of 5 stars (312)

misluo

Modern Handcrafted Jewellery

Edinburgh, United Kingdom | 1573 Sales

Shop owner

Contact

All Items

Yanxia

Contact shop owner

Yanxia

Announcement    Thank you for stopping by. All of my jewellery is created in sterling silver and gold rom scratch, including both the design and fabrication. Find full jewellery range on www.misluo.com

Join the mailing list to be the first to shop new designs and exclusive sales! http://eepurl.com/lnT-9

Fackbook: http://www.facebook,com/misluo
Twitter: @misluo
Instagram: @misluo


Enjoy your stay!

Announcement

Last updated on Apr 26, 2019

Thank you for stopping by. All of my jewellery is created in sterling silver and gold rom scratch, including both the design and fabrication. Find full jewellery range on www.misluo.com

Join the mailing list to be the first to shop new designs and exclusive sales! http://eepurl.com/lnT-9

Fackbook: http://www.facebook,com/misluo
Twitter: @misluo
Instagram: @misluo


Enjoy your stay!

Reviews

Average item review
5 out of 5 stars
(312)
See reviews that mention:
quality 29 shipping 51 customer service 32

About misluo

Sales 1,573
On Etsy since 2010

Following my dream and my love

I got my degrees in Law and Commerce but I chose a different path. The love of jewellery-making grew in 2008 and I found true joy in forging, hammering and curving... So Misluo Jewellery was born in 2009 as my creative outlet in Australia. I left Australia in 2011 for love, followed my husband from The Netherlands to Italy, then settle down in Scotland UK. Currently all my jewellery are made from scratch at my home studio in Scotland.

Being a self-taught silversmith, I always attempt to discover new technique, new tools and create new designs even when moving around the world.

The inspiration of my jewellery is from the circle of nature, the places we lived, the materials themselves and even my dreams. So I create a wide range of jewellery, from simple clean minimal style to one of kind large gemstone pieces.

I create what I love and love what I created. Hope you enjoy my jewellery too.

Shop members

  • Yanxia

    Owner, Designer, Maker

    I'm self taught silversmith, the creative spirit and hands behind Misluo, which I started in Australia 2010.

Shop policies

Last updated on July 19, 2019
Welcome to misluo etsy shop.

Find more about me and my jewerly inspiration, news and giveaways on my blog http://misluo.com

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you are not completely happy with your purchase, (unless custom orders, see below) I will refund your payment excluding all postage and packing charges. You will need to send it back to me in its original condition for a refund within 14 days of receiving the item. Please let me know if your returns are on the way.

Please ensure you use an adequate method of postage and compensation for the value of the item being returned, and obtain a proof of posting. I do not refund for returns that are lost in the post, you will have to claim from the postal service yourself if this ever occurs.

CUSTOM ORDERS
Custom orders are final sales. I don't accept returns of custom orders.

GOLD JEWELLERY
There will be a restocking fee - 10% of original value when you return a item made from solid gold.

RINGS
Rings are considered as custom orders and final sales. I do not accept return or exchange of rings as they are custom made in your sizes. I offer one time resize service for £20 plus postage (expect one of a kind rings).Please choose your ring carefully and make sure you have the correct ring size before purchase.
Payment
I also accept all credit card, Etsy gift card through Etsy checkout.

I require a 50% deposit for any custom work and the balance upon completion. Custom orders are final sale.

I will offer reserves on items for up to 2 weeks and reserves are subject to a deposit. Deposits are non-refundable and non-transferable.
Shipping
Shipping worldwide from UK by Royal Mail.

Within the UK shipping is via 1st class Royal Mail. Outside the UK shipping is via Airmail. Airmail ranges from 1-6 weeks for delivery. They both are without tracking number.

**If you require a TRACKING NUMBER for your package, please choose one of shipping upgrade listings in my shop, which including Special Delivery services to UK address AND International Signed For or Airsure to international address.

Shipment will be made within 1-6 working days of payment clearing my account.

International customers will be responsible for all duties and taxes incurred when goods entering your country.

All jewelry will be carefully packaged with lovely gift wrap and recycled materials for protection, then sent by bubble mailer. All orders will be packed into one gift box or one gift wrap, unless you state otherwise.
Additional policies and FAQs
Wholesale discount available , please contact me for more information

Please note that all items in this shop are completely handmade with care and love, however, some small imperfections may still be present. Hopefully, you will see any small imperfection as unique character of a personally hand-made item.
Privacy
Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Yanxia Luo, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello [!at] misluo.com. Alternately, you may contact me at my mail address.

More information

Last updated on Sep 27, 2017
Frequently asked questions
Custom and personalised orders

I love custom orders, please contact me

How long will it take for you to dispatch my items

For most items, I hand make to order which means that it could take up to 5 working days for me to dispatch your order. If you need an item urgently, please get in touch and I'll do my best.

What is my ring size

There is a reusable plastic ring sizer available in my shop. Very easy to use
https://www.etsy.com/uk/listing/517805188/ring-sizer-us-ring-sizer-ring-size-gauge

To convert UK ring size to US ring size here
http://pics.bluenile.com/assets/chrome/pdf/ring_sizer.pdf

Feel free to contact me if you have any questions.

Wholesale availability

Wholesale orders are welcome, please contact me for details.