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missbelluk's Shop Announcement

Hats, dreadlock tams, baggy beanies + headbands! UK based, with worldwide shipping. Thank you for stopping by : )

For giveaways, postage offers and discounts check out my facebook fan page/twitter!

www.facebook.com/missbelluk
www.twitter.com/missbelluk

missbelluk's Shop Policies

Welcome

Welcome to my shop, everything you see is made by myself, from scratch, in my office. Each hat is created on a first ordered, first served basis. As a result, each order can take up to 3 weeks to make.

I'm unable to 'rush' orders during busy times, and I'm afraid I can't add your order to the top of the making list, even for a small fee.

I've worked like this for a long time now, and my customers have adapted to the way I work, which I'm eternally thankful for. Please continue reading for more detailed time frames.

Please note I don't offer freebies for raffles, giveaways and blogs [unless I have picked the cause myself]

Payment

I accept paypal and major credit cards directly via my Etsy shop.

Shipping

All custom orders take 3 weeks to make, followed by shipping times:

UK orders are shipped 1st class [which usually arrive 1-3 days after being posted]

Overseas orders are shipped using Royal Mail, Air Mail-small packets [which usually arrive 5-21 days after being posted, depending where in the world you are] If your order hasn't arrived after 14 days, please get in touch.

All items shipped from the UK.

Please note, I am unable to successfully send items out to United Arab Emirates.

PLEASE check that your postal address is correct. If it is any different to that stated on your paypal/etsy information, contact me asap.

Refunds and Exchanges

If you're not satisfied with your item, please contact me the minute your order arrives! If you're not happy, I'm not happy.

If you think your hat may be lost in the post, please send me a polite message with your concerns, along with confirmation of your full name and postal address. I'll then be able to respond in a timely fashion and get to the route of the problem.

Additional Policies and FAQs

Everything you see is made by myself, from scratch, in my office. Each hat is created on a first ordered, first served basis. As a result, each order can take up to 3 weeks to make.

I'm unable to 'rush' orders during busy times, and I'm afraid I can't add your order to the top of the making list, even for a small fee.

I've worked like this for a long time now, and my customers have adapted to the way I work, which I'm eternally thankful for. Please continue reading for more detailed time frames.

Please note I don't offer freebies for raffles, giveaways and blogs [unless I have picked the cause myself]

My dreadlock hat sizes are based on how much hair they will hold. Please note that not all of my hats are designed for dreadlocks, further details are available in the listing descriptions. If you are still unsure, feel free to contact me BEFORE ordering.

I can assure you that your order will be MADE within the allocated time period for custom items, 3 weeks. Each order varies from the next, and some hats take longer to make than others. With this in mind, I'm unable to give updates and EXACT dispatch times.

Please refrain from messaging me to 'check on your order' as I will only refer you to the above information, that you already now know. I will be in touch as soon as your order's been sent. You only need to worry if I haven't been in touch AFTER 3 weeks : )

Last Updated February 14, 2015