I aim for 100% customer satisfaction so if you are unhappy with an item that you purchase in my shop please contact me and I will do my best to make you happy. I can exchange your item with something else from my shop or you can return your item for a full refund (excluding shipping cost).

Please contact me if you have any questions about the return policy, or if you'd like to return an item.

All payments are be made through Paypal.

Please contact me if you would like to make other arrangement for payment and I'll see what we can work out.

Orders are mailed First Class via USPS as fast as I can get them out, I aim to ship within a couple days of order placement, provided I have the item in stock.

Unless otherwise stated in the listing, please allow at least 7-14 business days to complete and then ship. Some items may take up to 6 weeks to ship. Each piece is handmade by me and may take some time to complete.

Need your order quick or by a certain date? Just let me know though a convo or in the "message to seller" section and I'll expedite production and shipping.

Depending on my work load I will do rush orders, please contact me BEFORE you order to make arrangements.

***A NOTE ON INTERNATIONAL ORDERS: International mail takes anywhere from 2 weeks to up to 2 months in some cases, it can be very unpredictable. Once I ship an item I am no longer responsible for it. Regular shipping does not come with tracking, if you'd like to upgrade to Priority or Express shipping please contact me.
International shipments may be subject to customs and handling fees which is the responsibility of the customer.

Because of the handmade nature of my work, the piece you order may differ slightly from the pictures in my online shop.

Custom orders welcome!

Extra charges may apply to rush orders depending on my schedule.

I also do wholesale and consignment. Send me a conversation or email me at MissBettyLou [!at] live.com for more information.