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missmoustache

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missmoustache

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Shop policies

Last updated on February 23, 2011
We at Miss Moustache take pride in the fact that all products are handmade which makes them truly unique!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
All sales are final due to the nature of the product. However if you feel that an item that has not been used/worn is damaged or faulty please contact me and we can discuss a replacement or alternate product depending on stock available. We are not responsible for the purchase by the client of the wrong collar, harness or leash size.
Payment
Paypal
We ONLY accept paypal as method of payment
*PAYMENTS MUST BE MADE VIA PAYPAL WITHIN 5 BUSINESS DAYS OF THE PURCHASE - ORDERS WILL BE CANCELED AFTER THAT PERIOD.
This payment option is the safest and most secure method. To ensure your information remains confidential, all payments are process through Paypal using 128 bit SSL (Secure Socket Layer) encryption. This means that all your financial information will not be viewed or stored by us in any way. Any page that asks you for personal information is highly secure.
Shipping
All orders are shipped by regular Canadian Postal Service within 10 business days from the time we receive your payment. All our products are wrapped to prevent damage and we will not be held responsible for lost or damaged products once the product is posted. Please find below the shipping rates as well as estimated time of delivery (these delivery estimates are for reference only; we cannot guaranty that your purchase will arrive in a timely matter once it is shipped). International buyers are responsible for any duties and tariffs that may incur.

Estimated time of delivery
Canada 4 to 8 business days
United States 7 to 15 business days
International 10 to 21 business days
* If you are in a rush, please contact me and we can look at alternative methods of shipping (additional costs may apply).
Additional policies and FAQs
Privacy
Miss Moustache understands how crucial the protection of all personal information is. Your confidential details will be used solely for the purpose of customer service and shipping. No personal information will ever be shared, lent or sold to another party.

Pricing
All prices are shown in US Dollars (USD). We reserve the right to change the price at any time without notice.