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misunbridal's Shop Announcement

MISUN BRIDAL hair flowers, ivory flowers, white flowers, peacock wedding hair clips, rhinestone hair combs, bridal jewelry, cake toppers, and more, all handmade to order! *♥* *♥* PRODUCTION TIME: 7-14 business days currently, as I am recovering from being sick and having surgery and each item is handmade to order. Ships from Florida, in the USA! First class USPS. *♥* *♥*

Custom, changes, special requests, and large orders may take longer. Please contact me if your deadline is near to discuss recommend shipping methods and if I can squeeze your order in! All production and shipping times exclude weekends and holidays. :)

UNFORTUNATELY USPS HAS INCREASED THEIR SHIPPING RATES. USPS HAS DOUBLED THEIR INTERNATIONAL SHIPPING RATES AND HAS ALSO RAISED THEIR DOMESTIC SHIPPING RATES :(

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All designs, photos, concepts and content are Copyright Reserved © 2014 by Misun Bridal. Misun Bridal is a registered trademark, all rights reserved.
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Please order WELL in advance of your deadline to avoid unnecessary stress. THANK YOU for supporting American handmade, all items are handmade to order by only myself! :) Hair comb base may vary slightly based on inventory at time of purchase.

Get your veil and jewelry ON SALE here!
www.misunbridal.com

First Class USPS Shipping Time (excludes production time, weekends, holidays):
USA : 1 week
INTERNATIONAL : 2-6 weeks

Please note that I am not responsible for uninsured, lost, damaged, or late packages. You can request insurance or faster shipping methods anytime prior to making a purchase. First class usps orders cannot be guaranteed.

Handle all items with care, keep prying and curious fingers away from your beautiful creation. Children should be supervised, as most designs contain small part. Not recommended for children under the age of 8 due to small parts.

Shop policies:
http://www.etsy.com/shop/misunbridal/policy

CUSTOMER RAVES AND REVIEWS:
tbeckett01 says:
"I had ordered one of these hairpieces a month ago and was so impressed with the transaction, I had to get more! I asked if she could make four more for me, and she was more than willing. Plus, I got a discount! Now each one of my bridesmaids will be wearing a peacock feather to match me :-) I was so impressed by the amount of time it took her to get these made - hardly any time at all. Plus, when it shipped, it shipped within a couple of days. Who could ask for better service than that? Probably no one. Very, very, VERY satisfied with my purcheses!!!!!"

beachbride13 says:
"Absolutely BEAUTIFUL !!! Its more stunning in person - the pictures do not give it justice. The "Touch of Champagne" color matches my dresses perfectly - almost like I took the extra fabric from my dress and created a hair flower. Misunbridal was wonderful to work with especially since I was going back and forth on what I wanted, color, etc. I showed her a photo of my dress and she recommended the right color. Shipping was EXTREMELY fast, and the flower arrived in excellent condition and was packaged very nicely. I HIGHLY recommend this seller. I cannot wait to wear this hair flower at my wedding in 3 weeks !!"

sbasanez says:
"OMG I was sooo thrilled when my flower hair clip arrived. I plan to wear it to my wedding coming up on May 27. It was even more beautiful in person, not to mention the attention to detail was exquisite. Also, the packaging itself was just divine. There were so many cute personal touches that I really appreciated. I have added this seller to my favorites :) Prices are fantastic, craftsmanship is wonderful, and the service is top notch. Thank You!"

IN STORE SALE at our new stunning heirloom jewelry and veil shop:
www.misunbridal.com

misunbridal's Shop Policies

Welcome

Misun Bridal specializes in the latest fashionable bridal pieces, and custom pieces all handmade to order. I believe in producing high quality products and providing excellent and prompt customer service, all at affordable prices and lean toward classic, tasteful designs that can be cherished for years to come.

Please note that Misun Bridal designs, photos, and name are legally trademark and copyright protected since 2010. Infringement is immediately reported and taken very seriously.

No policies have changed since 2011. Policies have been updated only to make them easier for you to read.

Payment

Paypal and money orders are accepted at this time. If you are paying via money order, please notify me at checkout so I will know to keep an eye out on the mail and will not cancel your transaction due to non payment. Payment is due within 7 days or your order may be cancelled and relisted.

Shipping

USPS can be contact by calling 1-800-ASK-USPS. Have your tracking number handy with any questions.

All orders are subject to the current production time which can be found in shop announcements. Your order will ship upon clearance of all payments for your order and any upgraded shipping options you have decided to purchase and production. All orders are handmade to order. All items ship from my studio in Florida, USA. Times provided are estimates only, and slight delays may occur due to emergencies, injuries, sickness, weather, and more due to the fact that I am a human being with a family, though I try my best to get orders out as quickly as possible. :) ONLY express shipments are time guaranteed by USPS.

Local pick up is not permitted for safety reasons and due to my hectic schedule.

Shipping costs include shipping and packaging materials and are non refundable for any reason. Buyer is responsible for return shipping for any reason and is encouraged to purchase tracking and insurance.

Be sure to include the CORRECT SHIPPING ADDRESS DURING CHECKOUT. I am not responsible for complications or mistakes that may occur if you decide to change your address after purchase. Your etsy and paypal address should match. If they do not match, this will cause a delay in shipment until I hear from you as to which address you would like it to ship to.


HOW LONG DOES SHIPPING TAKE?
I ship via FIRST CLASS USPS unless otherwise noted. All orders ship from my studio in Florida, USA:
** USA – up to 1 week shipping time average (INCLUDES TRACKING, automatically emailed to you upon shipment). Local pickup is not allowed due to my hectic schedule and for safety reasons.
** INTERNATIONAL SHIPPING – 12 to 24 business days (excludes all weekends and holidays). NO TRACKING is available for first class USPS international shipments. Your item may take longer due to customs holds and your location, up to 6 weeks. It is advised to order at least 2 months in advance of your deadline. Buyer is responsible for taxes and duties that may be due upon receipt, as that has nothing to do with me, and everything to do with your own country's laws and taxes.


I NEED MY ITEM SOON, WHAT CAN I DO?!
Contact me through ETSY CONVERSATION with your ship date and location and I can recommend a faster shipping method such as Priority or Express USPS shipping.
USA faster shipping times:
PRIORITY USPS – average 2-3 business days, not guaranteed. $5 extra and up.
EXPRESS USPS – next day guaranteed by USPS. $20 extra and up. ONLY EXPRESS SHIPMENTS ARE GUARANTEED SHIPPING TIMES. ALL OTHER METHODS ARE NOT GUARANTEED.


WILL I HAVE TO SIGN FOR MY PACKAGE?
A signature is required for orders over $25 (excluding shipping) that are shipped to an APARTMENT, SUITE, WORK ADDRESS, HOTEL, FLOOR, or other funny looking addresses I feel may require a signature. If you do not wish to sign for your package, message me immediately via ETSY CONVERSATION. Rush orders (such as priority or express) TYPICALLY do not require a signature due to your time restraints. Signature confirmation does NOT insure your item against loss or damage. It is your responsibility to follow up with who signed for your package.


MY ITEM DID NOT SHOW UP, WHAT SHOULD I DO?
Unfortunately I am NOT responsible for uninsured packages. Buyer can request insurance at cost prior to making a purchase. I am not responsible for lost, damaged, or late orders unless you request insurance prior to purchasing and shipment.
** Check under the fluffy inserts in jewelry boxes and in all tissue paper, many items are packed underneath the inserts for added protection. Check your box and all tissue paper thoroughly, as multiple items are often wrapped together. All packages are expertly packed and inspected prior to shipment.

** USA – check your tracking number. If there seems to be an issue, call 1-800-ASK-USPS and provide your tracking number for further assistance. If an item has been confirmed as successfully delivered, be sure to check your mailbox and all doors where packages are typically left. Items confirmed as delivered will be treated as such and a full repurchase must be made if you wish to have a new one shipped out. Be sure to make yourself available to receive your package to avoid mail theft. Paypal and Etsy both stand behind this standard shipping policy.

**INTERNATIONAL – Some locations may take longer, up to 6 weeks for delivery. Check with your neighbors and local post office.

WHAT IF I DIDN’T SPECIFY ANYTHING OR LEAVE A NOTE DURING CHECKOUT?
Your item will be made like the first photo of the listing and is subject to production and shipping times. You must specify a brooch pin or hair clip backing though for your order to be completed.

Refunds and Exchanges

WHAT IF IT DOES NOT MATCH MY DRESS?
Non-custom items can be exchanged within 7 days of delivery. Contact me immediately for instructions. One exchange is permitted per order.


CAN I RETURN OR EXCHANGE MY ITEM?
Bridal wear is non-refundable due to the nature of weddings. Exchanges on non-custom items can be made within 7 days of delivery and there is an exchange fee of $2.50 for time and shipping on standard flowers and hair combs ($2.50+ for larger / heavier items). Item to be exchanged MUST be postmarked (shipped out to me) within 10 business days of delivery. New items are not sent out until the item to be exchanged is received. Items must be shipped within a sturdy box, NOT envelope, and must be in new, unused condition. Items not properly packed and shipped will NOT be eligible for an exchange or refund. NO exceptions. Once an item is received, the new item is subject to the current production time and first class shipping time. Only one exchange is permitted per order placed. Only express shipments have a guaranteed arrival date. Custom and customized orders are final sales.


WHAT IF I AM NOT HAPPY WITH MY ITEM?
All orders are lovingly handmade to order and packaged carefully with you in mind. If you have an issue at any time, simply contact me immediately. I am here for you long after your purchase and strive to make you the happiest bride ever! Your satisfaction is important to me and I value each and every customer. Feathers are naturally delicate creatures that may need to be smoothed and fluffed upon arrival. To curl feathers, simply use the outer blunt edge (not the sharp inner edge) of your scissors and slowly

Shipping is non refundable for any reason. Buyer is responsible for return shipping. I am not responsible for lost or damaged items that are uninsured. Buyer can request insurance at cost prior to making a purchase. Uninsured lost items are non-refundable. Call 1-800-ASK-USPS for further assistance. Insured items can be refunded after a refund is received from USPS which can be a lengthy process.

As with all wedding and handmade items, handle with care, keep cool and dry and safe within a box. Keep curious and prying hands away from your item, as they can be damaged and parts can be pried off. A service fee will be applicable if you require servicing of any item. All items are carefully handmade, inspected, and expertly packaged. Insurance is recommended for all items to cover potential damage or loss and buyer is responsible for requesting insurance prior to making a purchase.

Keep in mind that you are buying a HANDMADE ITEM, natural variances WILL occur, which makes your item unique and full of heart and soul. Different monitors can make colors appear differently. Size may slightly vary due to the nature of handmade items.

Additional Policies and FAQs

Large order discounts available.

Seller Information

Please note that Misun Bridal designs, photos, and name are legally trademark and copyright protected since 2010. Infringement is immediately reported and taken very seriously.

Last Updated November 20, 2012