mjsgift's Shop Policies
Welcome to MJS Gift! We carry high-quality gift items that can be personalized for a truly unique and memorable gift! We also strive to provide the best service possible and want 100% happy customers. Please contact us with any questions or concerns you may have.
We accept PayPal for all orders. Please ensure that the payment is made at the time of the order to prevent any delays.
Customers in Texas will be charged an 8.25% sales tax.
All orders will be shipped through the US Postal Service and will be well-packaged to ensure it arrives to you in great condition. Orders will be shipped between 10 - 14 business days after the order is received. If you have special requests or need a product sooner, please let us know and we will try our best to make it happen. Please contact us BEFORE placing your order if you have deadlines so that we can make sure to get your order to you in time.
Please inquire about international orders.
Refunds and Exchanges
Due to the nature of custom items, we can not accept returns. However, if the product is damaged in the mail or if their is a problem with the engraving that is a result of our error, we will gladly exchange the item for a new one. Please contact us if there are any problems with your order and we will make it right.
Please be aware that once an item is engraved, it is no longer possible to cancel the order because of the nature of the item. If you want to cancel your order please contact me ASAP and I will let you know it the cancellation is still possible.
Additional Policies and FAQs
When ordering, please include the following in the notes to the seller section:
-Color specification and size (if applicable)
-Font choice based on the font chart (if applicable - some products have set font styles that can not be changed)
-Exact text to be engraved including capitalization and punctuation
-Text Placement (if applicable)
-Any special requests you may have
Important things to remember:
-A proof of the text to be engraved can be sent to you IF IT IS REQUESTED. Please be sure to request a proof in the notes to seller section when purchasing if you would like one
-Please ensure that you carefully look over the proof sent to you and reply with approval as soon as possible to avoid any delays
-I will engrave the text exactly like it is shown in the notes to seller section so please double check the text before submitting the order
Please contact us with wholesale requests. We offer quantity discounts and nonprofit discounts.
Please contact us with any questions or concerns, as we want you to be 100% happy with your purchase.
Last Updated July 22, 2015