MKKMDesigns
Announcement
Swoon-worthy parties and prints for life's biggest & littlest moments.
The shop is full of colorful and unique party printables, nursery art, and home decor designs created by sister design duo Melissa & Kara.
{HOURS OF OPERATION - M-F 10 PM - 5 AM. EST}
Our Shop Communication Hours are Monday-Friday from 10 PM - 5 AM. EST. Melissa is based out of Kadena Air Base, Okinawa, Japan ( 14 hours ahead of the East Coast). Kara is based out of Mt.Vernon, NYC. Ours hours are due to Melissa answering requests and fulfilling orders from Kadena Air Base, Japan. Any conversations or non rush orders sent over the weekend will be started the following week.
We try to answer all questions in a timely manner, but please feel free to send any messages again if you think we may have missed yours! Please keep in mind that we only have 1 person answering requests and it may not be possible to answer all that we receive.
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Each listing states what the turnaround time is (usually 3-4 business days). We have a variety of RUSH Order Upgrades available in our Upgrades section if needed.
Instant download purchases are automatically marked shipped when purchased. We do not see custom requests in the "notes to seller" when purchasing these items. For custom color or text requests, you will need to purchase a custom listing from the "Upgrades" section.
All of the items in our shop are Digital, emailed to your etsy email address on file. Please keep in mind that nothing will be physically mailed to you!
The only exception to this are those orders that include a print upgrade.
Our official website: www.mkkmdesigns.com
+We love to hear from you! Become a fan and get our coupon codes on Facebook: Facebook.com/MKKMDesigns
+Follow along on Pinterest to see what we're swooning over!
http://pinterest.com/mkkmdesigns
+ Get to know us and follow along on our adventures on instagram
instagram.com/mkkmdesigns
Announcement
Swoon-worthy parties and prints for life's biggest & littlest moments.
The shop is full of colorful and unique party printables, nursery art, and home decor designs created by sister design duo Melissa & Kara.
{HOURS OF OPERATION - M-F 10 PM - 5 AM. EST}
Our Shop Communication Hours are Monday-Friday from 10 PM - 5 AM. EST. Melissa is based out of Kadena Air Base, Okinawa, Japan ( 14 hours ahead of the East Coast). Kara is based out of Mt.Vernon, NYC. Ours hours are due to Melissa answering requests and fulfilling orders from Kadena Air Base, Japan. Any conversations or non rush orders sent over the weekend will be started the following week.
We try to answer all questions in a timely manner, but please feel free to send any messages again if you think we may have missed yours! Please keep in mind that we only have 1 person answering requests and it may not be possible to answer all that we receive.
---------------------------------------------------------------------------------------------
Each listing states what the turnaround time is (usually 3-4 business days). We have a variety of RUSH Order Upgrades available in our Upgrades section if needed.
Instant download purchases are automatically marked shipped when purchased. We do not see custom requests in the "notes to seller" when purchasing these items. For custom color or text requests, you will need to purchase a custom listing from the "Upgrades" section.
All of the items in our shop are Digital, emailed to your etsy email address on file. Please keep in mind that nothing will be physically mailed to you!
The only exception to this are those orders that include a print upgrade.
Our official website: www.mkkmdesigns.com
+We love to hear from you! Become a fan and get our coupon codes on Facebook: Facebook.com/MKKMDesigns
+Follow along on Pinterest to see what we're swooning over!
http://pinterest.com/mkkmdesigns
+ Get to know us and follow along on our adventures on instagram
instagram.com/mkkmdesigns
Reviews
Tiffany Shemp on Jun 20, 2018
These invites turned out so cute! And the entire process was so easy
pattyjl22 on Jun 19, 2018
Very cute set for a 6th birthday. My daughter loves this design.
Updates
About
Sister design duo from the East Coast
Hello and welcome to MKKM! We're Melissa and Kara, sisters and designers. We opened our store on a whim in the summer of 2012 and have been growing our business ever since. We're both military brats with a love of travel and you'll notice that throughout the shop.
Melissa is a military spouse and work at home mom of 2 little boys and does the day to day busy work of running a store. She loves designing items that could be used in her own life. She's currently stationed in Okinawa Japan with her family.
Kara is a seasoned graphic designer in NYC and loves all things branding. She designs our very popular "City Print" series, among other items, and is in charge of our beautiful branding.
Shop members
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Melissa Kay & Kara Marie
Owner, Designer
Sister design duo from the East Coast.
Shop policies
Accepted payment methods
- Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
►We Do NOT refund once files have been sent to you. Refunds will only be made if your order has been cancelled before files have been emailed and/or downloaded.
►Due to the digital nature of our items, there are no refunds, as we are unable to control whether you use the files or not after sending. We are of course happy to edit your prints and printables until you are totally satisfied, if need be!
►If you have issues when printing, we can try to help as best we can. As these are digital files only, we are not responsible for helping you print. It is your responsibility to print your files.
►Please be aware that when opening zip folders, items must be saved directly to your computer in order to be printed. Files may not print directly from the zip folder, depending on your computer settings.
INSTANT DOWNLOADS
►Many of the items in our shop are available as instant downloads. These are available to download off the Etsy site. Custom requests are not available for these items. Instant downloads are NON-refundable once downloaded.
PROOF POLICY
►We are not able to offer sneak peeks or mock-ups before a listing has been purchased. Our designs take time to create and we are happy to alter your products after sending if you need!
►When we email your final order to you, rather than email a proof we email a high resolution final copy, that way if you love it you do not have to wait for a final to be sent over. We always make sure to ask if you want changes. If you do we are happy to make the changes and send another copy over! Please be sure to double check each proof before printing. We are only human so if a mistake needs to be corrected just let us know!
►We provide 2 proof changes per order. After the 2nd proof change a design fee will be charged. Changes must be made within 30 days of purchase. Any proof change requests after 30 days will incur the additional $5 design fee.
►Everything is worded in English, we can not translate any of our listings into a different language due to time constraints and the obvious language barrier.
COUPONS
We regularly post coupon codes, promotions, and freebies on Facebook for our fans. (Shamless Self-Promotion Here: www.facebook.com/mkkmdesigns)
Coupon codes must be entered at the time of checkout. We do not offer refunds if you did not enter the code. If you are having issues with the code please contact us and we'll be happy to help you out!
Please note that simply entering the code into the notes to seller does not work. You must enter it into the coupon code box. If you cancel your order and then re-order using a coupon code we will not accept the code and will be unable to complete the order for you. As stated above, we do not offer refunds if you forgot to enter the code.
Payment
Shipping
Our current turnaround time is 3-4 business days, custom orders and party packages within 4-5 days. Business days include Monday-Friday. Any orders placed Friday-Sunday will not be emailed until the following week, as weekends are reserved for family time.
Rush order upgrades are available to purchase. Due to the amount of custom orders and regular orders we work on everyday, rush orders can only be completed if an upgrade is purchased.
Additional policies and FAQs
Melissa is based out of Kadena Air Base, Okinawa, Japan ( 14 hours ahead of the East Coast). Kara is based out of Westchester, NY, just outside of NYC.
Our Shop Hours are Monday-Friday from 8PM - 6AM. EST. This is due to Melissa answering requests and fulfilling orders. Any conversations or non rush orders sent over the weekend will be started/ answered the following week.
Our Etsy shop is open 24 hours for purchases! We have listed our hours below. These are the times we are available for questions and other communication.
We try to answer all questions in a timely manner, but please feel free to send any messages again if you think we may have missed yours! Please keep in mind that we only have 1 person answering requests and it may not be possible to answer all that we receive.
Monday- Friday: 8pm EST - 6am EST ( 9am-5pm local Japan time)
Saturday - Sunday: As needed for Rush orders
CUSTOM REQUESTS
We are not currently taking on new graphic design work.
►We have an upgrade section for color/size/layout/wording changes to all existing designs. To complete custom changes to any of our work, we require an upgrade listing to be purchased.
SIZE CHANGES TO INVITES
►We are happy to change any of our invite sizes if requested before a proof is sent to you. Once a proof has been sent to you, changing the size will require an added design fee.
PERMISSION TO PRINT
►All of our creations are intended for personal use only.
►If printing PDF files from Staples, Office Max, etc., you may be required to show the “Permission To Print” form included with every order. We !! DO NOT !! recommend using Kinkos/FedEx for printing as we have heard many times that they will often not let customers print even with the included form.
►All of our items are copyrighted. If you are going to be using a print shop that requires written permission to print copyrighted materials, you can find a copy of our authorization form with every order or directly here: http://www.shopmkkm.com/shipping-returns/
PRINTING ISSUES
More information
Frequently asked questions
Do you provide Printing?
►No, we provide digital items only. All items in our shop are emailed to you. Nothing is physically sent. We recommend using Zazzle.com for invitation printing and Mpix.com for art prints.
►If printing PDF files from Staples, Office Max, etc., you may be required to show the “Permission To Print” form included with every order. We !! DO NOT !! recommend using Kinkos/FedEx for printing as we have heard many times that they will often not let customers print even with the included form.
Cancellation and Refund Policy
We are happy to cancel/refund your order BEFORE files have been emailed or downloaded.
If you need to cancel your order before we have sent a proof to you please send a cancellation request with the reason why and we can send a refund through Etsy or Paypal.
Due to the digital nature of our items, there are no refunds once a proof/final copy of your order has been sent to you, or after your instant files has been downloaded. We are happy to edit your prints and printables until you are totally satisfied!
Copyright Information & Permission To Print
►All of our creations are intended for personal use only.
►All of our items are copyrighted. If you are going to be using a print shop that requires written permission to print copyrighted materials, you can find a copy of our authorization form on our website. http://www.shopmkkm.com/shipping-returns/
Stores like Fedex/Kinkos, Staples, and Office Max will usually require you to print this form and show them when picking up or dropping off your order.