If you need to cancel your order BEFORE we have sent files to you please send a cancellation request with the reason why and we can send a refund.

►We Do NOT refund once files have been sent to you. Refunds will only be made if your order has been cancelled before files have been emailed and/or downloaded.

►Due to the digital nature of our items, there are no refunds, as we are unable to control whether you use the files or not after sending. We are of course happy to edit your prints and printables until you are totally satisfied, if need be!

►If you have issues when printing, we can try to help as best we can. As these are digital files only, we are not responsible for helping you print. It is your responsibility to print your files.

►Please be aware that when opening zip folders, items must be saved directly to your computer in order to be printed. Files may not print directly from the zip folder, depending on your computer settings.


INSTANT DOWNLOADS

►Many of the items in our shop are available as instant downloads. These are available to download off the Etsy site. Custom requests are not available for these items. Instant downloads are NON-refundable once downloaded.

PROOF POLICY

►We are not able to offer sneak peeks or mock-ups before a listing has been purchased. Our designs take time to create and we are happy to alter your products after sending if you need!

►When we email your final order to you, rather than email a proof we email a high resolution final copy, that way if you love it you do not have to wait for a final to be sent over. We always make sure to ask if you want changes. If you do we are happy to make the changes and send another copy over! Please be sure to double check each proof before printing. We are only human so if a mistake needs to be corrected just let us know!

►We provide 2 proof changes per order. After the 2nd proof change a design fee will be charged. Changes must be made within 30 days of purchase. Any proof change requests after 30 days will incur the additional $5 design fee.

►Everything is worded in English, we can not translate any of our listings into a different language due to time constraints and the obvious language barrier.

COUPONS

We regularly post coupon codes, promotions, and freebies on Facebook for our fans. (Shamless Self-Promotion Here: www.facebook.com/mkkmdesigns)

Coupon codes must be entered at the time of checkout. We do not offer refunds if you did not enter the code. If you are having issues with the code please contact us and we'll be happy to help you out!

Please note that simply entering the code into the notes to seller does not work. You must enter it into the coupon code box. If you cancel your order and then re-order using a coupon code we will not accept the code and will be unable to complete the order for you. As stated above, we do not offer refunds if you forgot to enter the code.

We accept credit cards, PayPal and Etsy gift cards.

Every item in our shop is a digital item. We will email everything to you. Please be sure that the email address associated with your Etsy account is where you would like your products to go before checking out.

Our current turnaround time is 3-4 business days, custom orders and party packages within 4-5 days. Business days include Monday-Friday. Any orders placed Friday-Sunday will not be emailed until the following week, as weekends are reserved for family time.

Rush order upgrades are available to purchase. Due to the amount of custom orders and regular orders we work on everyday, rush orders can only be completed if an upgrade is purchased.

HOURS OF OPERATION - M-F 8 PM - 6 AM. EST}

Melissa is based out of Kadena Air Base, Okinawa, Japan ( 14 hours ahead of the East Coast). Kara is based out of Westchester, NY, just outside of NYC.

Our Shop Hours are Monday-Friday from 8PM - 6AM. EST. This is due to Melissa answering requests and fulfilling orders. Any conversations or non rush orders sent over the weekend will be started/ answered the following week.

Our Etsy shop is open 24 hours for purchases! We have listed our hours below. These are the times we are available for questions and other communication.

We try to answer all questions in a timely manner, but please feel free to send any messages again if you think we may have missed yours! Please keep in mind that we only have 1 person answering requests and it may not be possible to answer all that we receive.

Monday- Friday: 8pm EST - 6am EST ( 9am-5pm local Japan time)
Saturday - Sunday: As needed for Rush orders

CUSTOM REQUESTS

We are not currently taking on new graphic design work.

►We have an upgrade section for color/size/layout/wording changes to all existing designs. To complete custom changes to any of our work, we require an upgrade listing to be purchased.

SIZE CHANGES TO INVITES

►We are happy to change any of our invite sizes if requested before a proof is sent to you. Once a proof has been sent to you, changing the size will require an added design fee.

PERMISSION TO PRINT

►All of our creations are intended for personal use only.

►If printing PDF files from Staples, Office Max, etc., you may be required to show the “Permission To Print” form included with every order. We !! DO NOT !! recommend using Kinkos/FedEx for printing as we have heard many times that they will often not let customers print even with the included form.

►All of our items are copyrighted. If you are going to be using a print shop that requires written permission to print copyrighted materials, you can find a copy of our authorization form with every order or directly here: http://www.shopmkkm.com/shipping-returns/

PRINTING ISSUES