moagsandsmeet's Shop Policies
Hi there! Very nice to meet you! Check out the about page at https://www.etsy.com/shop/moagsandsmeet/about/ to learn more about Moags and Smeet or visit us on Facebook - we would love for you to say hello!
Please pay for your purchases promptly using Paypal. If payment is not received within seven days, we will try to contact you but your order may be cancelled and the item relisted. You can pay with PayPal without having to sign-up to PayPal using a credit or debit card.
Need a little help? Visit http://www.etsy.com/help_guide_checkout.php for guidance on how to check-out on Etsy. If you get stuck, send a convo and we will do our very best to help!
See individual items for postage rates and optimise on our combined shipping policy for maximum value. Woohoo!
Our products are carefully packed and usually ship quickly - within the limitations of the postal services. Moags and Smeet ship from Sydney, Australia via Australia Post (standard for domestic shipments and airmail for international). For more information, see http://auspost.com.au/apps/international-post-guide.html
International customers should expect longer shipping times. Buyers are responsible for all applicable customs regulations and any fees that may apply. The shipment of jewellery may be prohibited to some countries by your national regulations. See http://auspost.com.au/apps/international-post-guide.html for more information on country-specific regulations.
In a bit of a hurry? Not a problem - we can customise to include expedited shipping on request. Costs depend on the urgency and destination. Convo for details.
Refunds and Exchanges
Moags and Smeet strive to meet Customer requirements, and value our repeat customers. Your satisfaction is VERY important to us. In the unlikely event that you are unhappy with any purchase from Moags and Smeet, please contact us and we will work with you to find a satisfactory resolution.
We carefully package all purchases prior to shipping, but in the unlikely even that something happens en route, please contact us and we will work with you to find a satisfactory resolution.
Note: Moags and Smeet products are accurately represented in our photos and descriptions. If you have additional questions about an item, please contact us prior to buying. Returns will only be considered if the item is faulty or has been misrepresented in some way. Jewellery is worn on the body, and thus any item being returned must be sent in new/unworn condition. Thank you for understanding.
Additional Policies and FAQs
CUSTOM ORDERS & SPECIAL REQUESTS: Need a custom creation? Custom orders and customisations of existing listings are available on request. Convo for details.
RUSH ORDERS: In a bit of a hurry? Not a problem - we can customise to include expedited shipping on request. Costs depend on the urgency and destination. Convo for details.
MATERIALS: Moags and Smeet sometimes use gemstone beads that have been dyed, treated, enhanced and, occasionally, even manmade. In the modern world, many of the materials we use are treated to improve and stabilise their natural properties. We hope that you, like ourselves, accept that nature and science can be combined to make something beautiful even better – and that we are honest about it!
Learn more about Laura (Moags) on her profile at https://www.etsy.com/people/moagsandsmeet or Moags and Smeet on the about page at https://www.etsy.com/shop/moagsandsmeet/about/ You can also visit us on Facebook, Blogger and/or Twitter.
Moags and Smeet
moags.and.smeet [!at] gmail.com
Last Updated February 25, 2014