Mochaware

Mocha Pottery

Saint Paul, Minnesota 99 Sales On Etsy since 2008

0 out of 5 stars
(59)

Mochaware is taking a short break

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Brandon

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Brandon

Reviews

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quality 3 shipping 14 customer service 12
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Shop policies

Last updated on February 4, 2011
Thank you for choosing to visit my online pottery store. I make all of the pottery on the wheel and fire in my kiln. I strive to make you comfortable with your purchase, provide expedient delivery, and great communication. Customer Service is my #1 Priority.

I promptly send a FedEx/USPS tracking id the day I package and bring the item to FedEx.

If you have any questions or concerns, please let me know!

Thank you,
Brandon

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Check
  • Other Method
Returns and exchanges
All requests for returns or exchanges must be made within 7 days. I will gladly accept returns, no questions asked. Upon receipt of the return item, I will promptly issue a refund for the purchase price minus the shipping charges. Exchanges can be made for a similar priced item of your choice, I'm flexible, and thank you for your support of my pottery business.
Payment
You are welcome to cancel an order at any time before I bring the item to the postal carrier station and secure a tracking id. Please telephone me immediately if you feel you made a mistake ordering or if you have any questions about your order. My telephone number is 763-439-2546.
Shipping
FedEx Home Delivery, they've done a good job, and it's my preferred method. If you have an alternative carrier that you'd like for me to ship by, please let me know. If any piece breaks during shipment, it is my responsibility to make it right, this is not your fault; I've only had 1 piece of pottery break during shipments in the last few years as I package the pieces quite well.

I'm happy to ship priority delivery if you need an item quickly, please contact me for a shipping quote.
Additional policies and FAQs
Custom orders cannot be accepted all the time, but please convo me with your pottery ideas and I'll be happy to let you know if I can work on your project at this time.