MoKoPo

REFUNDS/EXCHANGES:

- Your satisfaction is the most important thing! If you are dissatisfied with your product let me know ASAP and we can figure out how to fix it!
- Full refunds are not guaranteed and in the event of loss or damage of a product, a solution will be determined on a case-by-case basis.
- All items are packaged as securely as possible, however, once items are dropped off at the post office, their safety is out of my hands.
- Insurance is available for purchase at an additional cost

*Please remember that although I do my best to make an accurate representation of each product, the images on my shop's website may appear differently than how the product looks in person. If you have any questions about details of my work, please don't hesitate to ask me prior to purchasing!

PAYMENT METHODS:

- Via Etsy, I currently accept PayPal only.
- If you live in the Cincinnati area other in-person payment arrangements can be made.

DEADLINES:

- Prompt Payment is Necessary!
- After purchasing your items on Etsy, be sure to complete the transaction process through PayPal (Sometimes this step can be easy to forget!)
- If payment is not received in 3 days, I will contact you regarding any problems you may be having with checkout.
- If payment is still not received 7 days after the initial purchase date, sale will be canceled.

SHIPPING TIME:

- All items will be shipped within 5 business days after payment has been accepted.
- If you need to upgrade to express delivery, please contact me PRIOR to purchase to see if this is possible. If so, I have no problem upgrading, though the shipping cost will increase
- If it is a custom order, shipping may be delayed and an updated shipping date will be given directly to the buyer (via conversations) upon purchase.

Each item will be packaged as securely as possible, though after I drop them off at the post office, it is out of my hands.

DOMESTIC U.S. Shipping:

All items are shipped via USPS First Class Mail. Shipping confirmation is included with domestic orders.

INTERNATIONAL Shipping:

- All prints and small items are shipped via USPS First Class Mail. Delivery confirmation is NOT included. If you would like to upgrade to Priority International Shipping including Delivery Confirmation, shipping cost will change. Please contact me at the time of purchase for accurate cost information.
- Large Items, Original Paintings, and orders over $100 will be automatically upgraded to Priority Mail with insurance.
- If you prefer a different carrier (FedEx, UPS,etc.) I would be happy to accommodate your wishes, though shipping cost will increase. Please just let me know at the time of purchase!
- Shipping times vary by destination and each country's customs policies.
- Taxes, Fees, and Customs charges are the responsibility of the buyer.

INSURANCE:

- All original paintings and purchases over $100 will have insurance added. If you would like to add insurance to an item less than $100 please let me know at the time of purchase and I will give you an updated shipping cost.

SHIPPING GIFTS:

- Upon payment confirmation, item will be shipped to the address registered on Etsy. If this address and the address listed on PayPal do not match, I will contact you for an accurate shipping address.
- If you would like to have this item shipped as a gift, please include a "Message to Seller" with the name and address of the (lucky!) recipient :)
- I can also include a personalized message from you to the recipient if you would like; just send along what you would like the note to say!

- If you would like to request something custom-made let me know. I'm open to new ideas and may be able to create something to meet your wishes!

- Also, if you see a print that you like but do not see the size you are looking for, please contact me, as I may be able to have that size created for you.